My great aunt has been using Astraline's lifeline for the past six months, and I can confidently say that it has been a game-changer in her life. I feel reassured knowing that if she has an emergency,... See more
Company replied
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See what reviewers are saying
Lost my pendant on Tuesday,rang Astraline Wednesday thinking I wouldn’t get a replacement before Easter,wonderful lady came with a new one in the afternoon.What service is that!I told her I had not ex... See more
Company replied
Called on the 17th May to report a fault with my Mam's box, no one available, was prompted to leave a message, which I did. Called back again several times on the 18th and again no one available to p... See more
My mum has received great service from Astraline. She has had several falls and has been assisted by Astraline staff promptly. They have all been kind, gentle and efficient with her and all the assist... See more
Company replied
Company details
Information provided by various external sources
Well established not for profit 24/7 monitoring centre. Services include telecare, lone worker, out of hours. Part of @JJHousingTrust.
Contact info
Spinners Lane, SK12 1GA, Poynton, United Kingdom
- 0345 217 0721
- www.astraline.co.uk
4.2
Great
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Havent had any reason What I think of…
Havent had any reason What I think of astraline
April 17, 2019
Unprompted review
Reply from Astraline
Sorry to hear this, have you been placed on the wrong emailing list?
I have never had to use Astraline…
I have never had to use Astraline except for just checking reception was O.K., except for once a few weeks ago when somehow you got a call from my pendant, I cannot understand why, I was out and my pendant was sat on my dressing table. Unfortunately you had to ring my daughter who came rushing over from Scunthorpe to find I wasn;t even at home. That is the only blip in approx 6 years.
I did have a letter from you on Thursday , prbably about this, but unfortunately it has been mispkaced without me even having read it. If it covers anything other than what is on this e-mail could you please ket me have a copy of it.
April 15, 2019
Unprompted review
Reply from Astraline
Thanks so much for letting us know, sorry to hear you've misplaced the letter. Please give us a call so we can resend?
Excellent service parcel delivered to…
Excellent service parcel delivered to USA within days thank you
April 14, 2019
Unprompted review
Reply from Astraline
Fantastic news! Thank you for letting us know.
Fortunately I have not had a crisis…
Fortunately I have not had a crisis need of Astraline service, but whenever I test call there is always a quick and friendly response,
April 11, 2019
Unprompted review
Reply from Astraline
Great to know, we're always on hand to help.
I have not had need to call you yet
I have not had need to call you yet , so can,t really comment.
April 11, 2019
Unprompted review
Reply from Astraline
Appreciate this, we hope to provide the best service whenever you may need us.
It's a fabulous scheme and the staff…
It's a fabulous scheme and the staff are amazing also friendly staff are very helpful and very plesent
April 10, 2019
Unprompted review
Reply from Astraline
This is great to hear Heather, thank you! We will continue to support and help you in any way we can.
Cannot give review as we have only had…
Cannot give review as we have only had two minute contact when changeover happened.
April 10, 2019
Unprompted review
Reply from Astraline
Sorry about this, appreciate you getting in touch.
Reply from Astraline
I'm so sorry to hear this, we will of course respect your wishes. Should you wish to discuss any further, we are very happy to call.
I have used Astraline when I have…needed emergency help, an ambulance
I have used Astraline when I have needed an ambulance, always found the person who answers very helpful, then they contact my family and are always polite and professional
April 10, 2019
Unprompted review
Reply from Astraline
Delighted to hear this, we will continue to provide help and support any way we can.
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