Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... See more
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See what reviewers are saying
I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... See more
Company replied
Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... See more
We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... See more
Company details
Information provided by various external sources
Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.
Contact info
18 Faraday Road, Sl2 1RU, Slough, United Kingdom
- 0844 482 0129
- sales@athema.co.uk
- www.athema.co.uk
4.4
Excellent
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly & reliable service
Friendly & reliable service, easy to find items at competitive prices and professional service.
February 7, 2018
Unprompted review
Will use again
Easy ordering, clear pricing and competitive. Swift dispatch and delivery. Product as described. Thank you.
February 3, 2018
Unprompted review
Good Company
I ordered Power Supply unit for my work Computer and got it next day with no issues.
I will recommend Athema Services to anyone.
Kind regards
January 11, 2018
Unprompted review
Excellent Service acquiring a refurbished Printer
Needed to replace a discontinued Samsung printer, Darren at Athema was extremely helpful over the phone and by email in sourcing a refurb unit, the printer arrived on the day stated to on of our branch offices and was packaged well, unwrapped and working with no issues, would recommend.
January 5, 2018
Unprompted review
Horrendous Customer Service.
Ordered a printer and had to chase for a delivery update twice. Printer finally arrived 3 weeks after the initial order and the reason cited was "The Warehouse forgot to dispatch it". Utterly useless in terms of "Customer Care" with all the grace and personality of a wet fish.
My request for a credit note against the £10 carriage fee was answered with "I still have to pay for the carriage so I will not be refunding it". The chap I dealt with, Darren, even had the audacity to blame us for not chasing them more... Who was the paying customer in this scenario and who made the error of not sending the goods?
We deal with 100's of IT equipment vendors and this has been one of, if not the worst experience I have ever had.
Abhorrent attitude and no desire to have a happy customer base.
Avoid like the plague.
December 13, 2017
Unprompted review
Reply from Athema
Thank you for your review, I’m sorry about the delay in getting your printer to you, during the Christmas period we do get very busy as you can imagine and your order did slip through the net which is very rare. I did apologise to you on email and the printer was swiftly sent out to you and I gave you tracking details. You can visit our website and see all our great customer testimonials of our other satisfied customers. Have a Merry Christmas and a Happy New Year.
Athema Services Ltd
We have been purchasing papers from Athema Services Ltd since 2008. | Items Price: Competitively Cheaper than other Web Shops | Items Quality: No Defects since the 1st Order | Products Choice: We don’t have to go to other Web Shops | Email Communication: Excellent & Very Quick Response | Delivery: Always Next Day with Excellent Packaging | Problem Solving: Always on the spot | Overall, We are very pleased during these 2 years. Many thanks.
March 16, 2012
Unprompted review
Excellent Customer Service
I was looking to replace a few of my company's laser printer and found Darren at Athema Services to be one of the most helpful people I have had to deal with. We had a major print job that had to be completed in 3 days. The refurbished printers (Laserjet 2600n's) arrivied as promised, installed and now working perfectly. I cannot praise Athema enough for getting us out of this tight hole.
July 15, 2010
Unprompted review
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