Athens Car Rental - ACR Reviews 

197
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and professional throughout every single step of the rental process. Many consumers highlight that the available vehicles are brand new, exceptionally clean, and consistently maintained in top condition. However, some people mentioned that the drop-off and pick-up arrangements at the airport were extremely smooth, efficient, and well-communicated. Travelers also deeply appreciated the completely transparent pricing structure along with the total absence of any aggressive insurance sales pressures. People consistently noted that dealing with this business was entirely hassle-free compared to standard rental experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the friendly staff and efficient pick-up and... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Clients share positive opinions on user experience, describing it as the easiest rental they have ever tried.... See more

Location

Customers had positive experiences with location, noting convenient drop-off and delivery services in Athens.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff, very friendly, best car rental experience I have ever had. Super efficient. No waiting in Q's to pick up or drop off. Car just outside departures. No hard sell of insurance or not p... See more

Rated 5 out of 5 stars

This was the second time I have rented from ACR and my experience for my five week rental this time was exactly the same as my first rental. ACR is an excellent car rental company. They provide good,... See more

Rated 5 out of 5 stars

After reading great reviews for ACR on-line we decided to hire a car from them for our family road trip of Central Greece. So glad we did. They were friendly and efficient at every step. Pick-up an... See more

Rated 5 out of 5 stars

The service was exactly like promised. A person waited for us at the airport arrivals, we did not have to wait in any line to get to our reservation. There were no additional costs on the spot, we pa... See more


Company details

  1. Car Rental Agency

Information provided by various external sources

Located in Koropi, only 3 minutes of driving from the Athens International Airport "Eleftherios Venizelos". An independent, professional Rent a Car agency offering a wide range of top quality car rental services to thousands of satisfied customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(197)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful personal customer experience

It's always nerve racking to use a local rather than global firm, but we were reassured by previous reviewed and our experience was excellent. We were contacted immediately on landing and met in arrivals, where we were guided through the process and introduced to the car. The drop off was equally flexible and personal, and the car perfect for our vacation

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, fantastic communication throughout and very friendly staff. Have used other firms in the past that were a bit cheaper but this company were the best we have used, you get what you pay for, will definitely use every time we travel to Athens

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and staff

Excellent service and correspondence from the very first enquiry.
Communication was clear and constant.
Service absolutely excellent.
Won't look anywhere else on our next trip to Athens.
Thank you so much ACR!!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have used this company before and have not been let down. Excellent staff and service. The cars are good and the whole process is simple. They charge a reasonable and fair amount We highly recommend.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent car rental experience

Very friendly, very patient, very helpful, we had a great experience with Athens Car Rental, and especially Giannhs! Absolutely no problem at the pick-up and drop-off of the car at the airport.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Best Car Hire company in Europe

I've been hiring car all over Europe for 20 years and in Greece for the last 15 years. This is simply the best experience I ever had and that's a big statement. Met at the airport, painless handover of brand new car, constant communication with the team and met back at the airport again to hand back the car. 5 star plus experience. If ACR had branches around Europe, I would use them all the time. Brilliant customer experience. Well done to all involved and thanks.
Declan - Ireland

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and reliable and clean car

Fantastic communication before we even arrived in Greece. Very helpful. The 9 seater car was delivered to a nearby train station and they were waiting for us. Easy delivery. The car was clean and reliable and comfortable. I will always book through this company in the future. Thank you

May 20, 2023
Unprompted review
Rated 1 out of 5 stars

I must say all been excellent until…

I must say all been excellent until your blocked money will be return only after 1 month. Ridiculous and unacceptable time frame. I admit I didnt read T&C Q20, as i thought it will be like everywhere same 5-7 days, nope here is 1 month. So if you have lots money lieing around do use them. This situation unfortunately ruined perfect holiday ending. So no i do not recommend until they find proper solution to this idiocity.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Best Car Rental In Athens

We are so pleased with our experience with Athens Car Rental!

We felt that we could trust them from the very beginning. They were communicative, on time, friendly, helpful, and all around very nice to work with.

We will only use Athens Car Rental now when visiting Athens.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great company!

We have rented a car from ACR Car Rental in Koropi three times. Every single time, the communication has been excellent and they have gone the extra mile to help us have a smooth rental experience. Super friendly staff. Car was immaculate, had no issues and was well taken care of, and the process was very smooth and quick. We communicated via email many times before arriving in Greece and everything was as described. They even dropped us off at the airport when we returned the car. Highly recommend!

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

The best car rental experience we have ever had

The experience was absolutely top notch. Two very friendly guys were waiting for us at the designated area at the airport with the car and they were very patient and considerate in showing us the controls etc. They were amazingly helpful when we had a problem on our journey. They were waiting at the same place when we returned the car and the process of checking the car and signing off the rental was very professional and easy. The whole experience was so much nicer and quicker than anything we have encountered at any other car rental offices and I have no hesitation in recommending this company.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!!!

I rented a car at Athens airport for 10 days. Everything was perfect. Fast delivery and quick and easy return. Really recommended, I have not had any kind of problem or concern. Bravi!

November 12, 2022
Unprompted review
Rated 5 out of 5 stars

ACR is an amazing rental

ACR is an amazing rental
Company. They are honest and they deliver and pick up right at the arrival and departure at the airport. The reps are considerate and very respectful. I have rented from them 3 season now. They are GREAT and highly recommend!

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

This was such a positive experience

This was such a positive experience.
The contact was personal. We were met outside the arrivals hall, just 20 metres from the door, there was plenty of time to inspect the car, take photos, etc. Payment was taken there and then, the service agent was very informative and spoke good English. The car was almost new, only 4,000 km on the clock. The return was also extremely easy, directly to departures on the top floor. This was a very good customer experience and I will defionitely use ACR Car Rentals again when I return to Greece, because I will return, I enjoyed it so much.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Refreshingly Great!

Everything about Athens Car Rental is so different from what you normally expect from car rental places. They are extremely friendly, thoughtful, courteous and accommodating. They dropped off the car at our location in Athens and were right there to meet us exactly where we needed to be when we arrived to leave at the airport. Everything was done speedily. They made it all so easy, and also the price was excellent. It was completely free of the long waits and grumpiness we have come to expect from the North American big brands! Totally recommended!
Neil Hammond, Vancouver, Canada

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic car rental company: Athens Car Rental

Athens Car rental offers competitive prices with professional, prompt customer service. They delivered the car to our door at the agreed to time ( saving us an hours trip to their office). The staff was consistently courteous and good humored and the car impeccably clean. I would definitely rent from ACR again.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish!

From start to finish our experience with ACR was 5 star! They answered my every question with kindness and patience.
Our experience at the airport both arriving and departing went perfectly. We did not have a single minute of concern or discomfort.
As 3 older women, the experience could not have been better.
I highly recommend ACR as a reliable and cost competitive car rental option!

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and friendly

This is my second time with this rental company.
Kind people, honest and always ready to help.
I travel every year to Greece for holidays, since last year I chose
this company and I will chose them every year.
Definetly, very professional people that you can trust.
Gustavo (Israel)

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable reviews

I booked a car after reading the glowing reviews and was slightly nervous about being met or not at the airport at the right place and time. No reasons to worry about anything: all went very smoothly. The communication with the ACR team (prompt replies to all my emails) was perfect, picking up the car was easy and fast, so was the drop off. The car was good, so was the price. Highly recommended!

September 8, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look