Athens Car Rental - ACR Reviews 

197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and professional throughout every single step of the rental process. Many consumers highlight that the available vehicles are brand new, exceptionally clean, and consistently maintained in top condition. However, some people mentioned that the drop-off and pick-up arrangements at the airport were extremely smooth, efficient, and well-communicated. Travelers also deeply appreciated the completely transparent pricing structure along with the total absence of any aggressive insurance sales pressures. People consistently noted that dealing with this business was entirely hassle-free compared to standard rental experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the friendly staff and efficient pick-up and... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Clients share positive opinions on user experience, describing it as the easiest rental they have ever tried.... See more

Location

Customers had positive experiences with location, noting convenient drop-off and delivery services in Athens.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff, very friendly, best car rental experience I have ever had. Super efficient. No waiting in Q's to pick up or drop off. Car just outside departures. No hard sell of insurance or not p... See more

Rated 5 out of 5 stars

This was the second time I have rented from ACR and my experience for my five week rental this time was exactly the same as my first rental. ACR is an excellent car rental company. They provide good,... See more

Rated 5 out of 5 stars

After reading great reviews for ACR on-line we decided to hire a car from them for our family road trip of Central Greece. So glad we did. They were friendly and efficient at every step. Pick-up an... See more

Rated 5 out of 5 stars

The service was exactly like promised. A person waited for us at the airport arrivals, we did not have to wait in any line to get to our reservation. There were no additional costs on the spot, we pa... See more


Company details

  1. Car Rental Agency

Information provided by various external sources

Located in Koropi, only 3 minutes of driving from the Athens International Airport "Eleftherios Venizelos". An independent, professional Rent a Car agency offering a wide range of top quality car rental services to thousands of satisfied customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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No recent history of asking for reviews

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4.9

All reviews

(197)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent to deal with. Great service

We hired a car on line with ACR to travel around main land Greece for about 10 days. We booked on line and paid a small deposit. We were met at Athens arrivals airport at the time agreed. After about 10 mins we were on our way. The car was a Fiat Tipo HB which performed without any issues on the many kilometres we travelled. It wasn't new, but in very good condition. Contact with the company was via email and they were very quick in responding. We returned the car to Athens international departures airport, and they had no issue with me changing the time to arrive 30 mins later. We were met by the ACR guy, and after a quick check, we were all done. No issues, no dramas and great to deal with. Next time we go to Athens we will definitely call ACR.

September 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Amazing car rental company it was easy to pick up and return the staff are amazing and friendly the car was great the prices are good we had a wonderful experience I have nothing bad to say about this company I would definitely rent a car from them again

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

ACR made our trip to Greece better!

Used ACR this summer in Greece and it was a excellent experience. They were very responsive prior to arriving via email and everything worked out as planned.

Clean, new vehicle and the personal touch at the airport both on pick-up and delivery was appreciated.

I will definitely be using them again as well as recommending to family/friends.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish. Cannot fault.

Excellent from start to finish.
Competitive pricing and no hidden costs.
Communication prompt and clear throughout.
Friendly representatives met us outside departures at the agreed time.
Transaction straightforward and transparent.
No queuing at a car rental office desk.
Far superior to the large rental companies.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with ACR

Fantastic experience with ACR on a family trip. Excellent personal customer service and very pleasant staff. Very flexible as we were running a bit late. Picking up and dropping off was really efficient and most importantly there was no unpleasant hard sell of extras like you get with the big companies. Great and very new car and good value pricing too. For the first time ever, hiring a car turned out to be a pleasant experience! Highly recommended.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Another great experience with ACR

This was my second experience with ACR, and both times it has been a pleasure. Great service with easy and quick car pick-up/return at the airport, and I would never consider another car rental, when I visit Greece.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect! Recommended!

Totally five star service. At last a trustworthy car rental company! I've had poor service and have been ripped off previously by some supposedly 'big name' car hire companies; deposit not returned and claims of damage I've caused. ACR however were low cost, the car in good condition, the staff friendly and very helpful and I had no issue whatsoever.

I managed to pick up a parking fine in Athens (my own stupidity). I couldn't find out how to pay it but the staff at ACR said to bring them the ticket when I drop the car off, I paid them the fine and they sorted it for me in a few moments.

Collection and return from outside the arrivals/departures door at Athens airport couldn't have been easier.

So, in conclusion, I thoroughly recommend ACR!

June 20, 2022
Unprompted review
Rated 3 out of 5 stars

Before you leave home make a note of Athens Car Rental's emergency number!!…

If you hire a car from Athens Car Rentals, who appear to have good reviews, make a note of their emergency number before you leave home and keep it handy. I suggest in your phone contacts.
Why? Because when one is in an emergency situation and stressed the problems begin. My husband waited an hour at Athens Airport at night, to see a sign with his name on it being held by a member of their staff. He tried to contact the company. Their message says the office is closed...then there is a pause....then the speaker gives the emergency number 0030 6920 485485. That pause was the problem for my stressed husband. He cut the call when he heard the offices were closed! Having rung the company twice to make certain that there was a pause, I have now emailed Athens Car Rental suggesting that the speaker gives the emergency number first, then saying... but our office is open,,,....
Had my husband rung the emergency number he would have learnt that supposedly, there was a man with a sign waiting for him elsewhere in the airport!!
Of course a car was hired from another company!

June 5, 2022
Unprompted review
Athens Car Rental - ACR logo

Reply from Athens Car Rental - ACR

Dear Mrs. Noble, we’re sorry to hear you had an unpleasant experience with us this time, and value your feedback but we’d love to make it up to you the next time around!
We can assure you that we will work to update our voice message in order to avoid similar incidents. Kindly note that our representative was waiting for you in arrivals hall and the correct emergency number is +30 6980 485 485. On the other hand we can understand how stressful can be to not be able to reach us and we truly apologize for the inconvenience.
We hope we will be able to provide you our high end services next time.
Best Regards
ACR Team

Rated 5 out of 5 stars

Amazing company

Amazing company, very good prices and amazing customer service. I am planning to use this company every time I go to Greece.

June 5, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and professional

Really good service. Great car - very new and everything works well. Price is reasonable. A huge plus: if you are already in Athens (not freshly arriving at the airport), you can pick up the car from Koropi Metro Station instead of from the airport, which saves you money traveling to and back from the airport (taking Metro costs less than two euros). Another big plus: the staff is very responsive via email! Very reliable, friendly, and professional throughout. I highly recommend renting from them instead of from impersonal international companies. I would rent from them again in future.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Athens Car rental…

My experience with Athens Car rental was first class. They delivered the car to our hotel and picked it up again with a minimum of fuss. The car was clean and reliable. There was a small problem with the GPS system, but that was quickly sorted with a phone call. Should I be in Athens in the future, I will definitely be using Athens Car Rental again.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great value and prompt service

We were met right outside arrivals with the car and a friendly member of staff from the rental service. He messaged me on WhatsApp to let me know where he was so make sure you have WiFi/roaming turned on.
It took about ten minutes for the checks and filling in documents. So much better than having to get a shuttle to a rental agency!
The car itself was fine, a Seat Ibiza which was a bit rattly and the Aircon cover was broken but can't complain at all for the price.
Again we were met promptly at the airport to drop the car off which took two minutes for them to check and sign us off.
Would highly recommend!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is a great car rental company! Very easy to deal with, very responsive and great service. We will use them again.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent in all respects

I heartily recommend using these guys.
We used them on our very first trip to Greece so in a way we took a risk but I have no complaints at all.
Communication was rapid and clear.
The car was quasi new.
Check in and check out were seamless, right next to the airport arrivals/departures.
No issues with the deposit lock on my credit crd.
Value for money.
Etc
I repeat. Strongly recommended.

May 5, 2022
Unprompted review

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