Athleat Reviews 

270
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Been using Athleat for our meat for a few years now and we're very happy with the quality of the meat, ease of ordering and the delivery process. If we've had any issues customer service has always r... See more

Rated 5 out of 5 stars

My family has been using athleat for easily 3 years if not more, they've always been prompt in fixing any issues that may have come up with delivery or missing items, great quality meat of course, a... See more

Rated 1 out of 5 stars

Very poor service and customer support. We ordered various cuts of venison and some pheasant breasts. The order arrived minus the pheasant. We telephoned customer services to let them know about th... See more

Rated 2 out of 5 stars

Ordered with Athleat 5 items and paid for 5, but when received the box surprisingly received only 4?! When rang to ask, Athleat stated they have shortage and could not send the fifth product. Not a s... See more

Company details

  1. Butcher Shop

Information provided by various external sources

We supply high quality meat and poultry in our specially designed packaging via overnight courier to your door. We can get you your meat and poultry within 48-72 hours to any mainland UK address. We specialise in grass fed beef from the the best cattle, and the best Free Range Chicken in the land. Order online 24/7 and come home happy in the knowledge that your parcel chock full of top class Athleat produce is waiting for you!


Contact info

4.1

Great

TrustScore 4 out of 5

270 reviews

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4.1

All reviews

(270)

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Rated 4 out of 5 stars

the ribs & burgers were good

the ribs & burgers were good. calves liver & sweetbreads were rubbish, pork tasteless. they have been very fair & sent me replacements for the items, very good burgers & flat iron steaks

January 31, 2018
Unprompted review
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Reply from Athleat

Hi Gillian. Thanks for your review (even though it was hard to hear!) We listened to your useful feedback and have reviewed our offering of the offal products to ensure the quality you came to us for is maintained. We rarely get complaints but we do our utmost to improve when we do! Apologies again.

Rated 5 out of 5 stars

Excellent quality and 1st class …

Excellent quality and 1st class service. Highly recommended for all true meat lovers

January 29, 2018
Unprompted review
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Reply from Athleat

Hi David, Thanks for your review! We are all avid carnivores here too!

Rated 4 out of 5 stars

Delivery was on time and food packed …

Delivery was on time and food packed well

January 1, 2018
Unprompted review
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Reply from Athleat

Hi Paul, thanks for your feedback! Would be great to hear how we could reach 5*! Send across and feedback to info@athleat.co.uk and we would be really happy to hear it!

Rated 5 out of 5 stars

Exceeded expectations!

Delicious, tender, well-packed, quickly delivered, easy and delightful in every way! My first order-look forward to ordering again! So glad to have especially all-natural turkey cutlets- organic is great! Thanks!!

December 2, 2017
Unprompted review
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Reply from Athleat

Awesome! Our turkey is AMAZING! We love it here too...a real favourite! Thanks for your review.

Rated 5 out of 5 stars

Super service

Super service, great product. Thank you.

December 1, 2017
Unprompted review
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Reply from Athleat

No thank YOU for being an awesome customer!

Rated 5 out of 5 stars

10/10

10/10

Website easy to use
Communication great

Every bit of meat has been amazing!!

November 29, 2017
Unprompted review
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Reply from Athleat

Hi Chloe, Thanks! Love hearing about happy customers!

Rated 5 out of 5 stars

Some of the best meat available in the UK today

I love eating fresh and healthy food and I can honestly say the meat from Athleat is the best I have tasted from anywhere. I have tried several other internet retailers, some good and some bad, but Athleat is now the only supplier of meat I will use. I can't say more than that - apart from the beef jerky is out of this world! - my new go to snack after a workout. Thank you Athleat, highly recommended.

November 16, 2017
Unprompted review
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Reply from Athleat

Paul that is a fantastic review! Thanks so much! Beef Jerky....mmmmmmmm

Rated 5 out of 5 stars

Athleat is synonymous with the highest quality and service.

Athleat is a small company one of the few not absorbed by the giants. Athleat meats supplied to us have been full of tenderness, flavor and goodness, That being said by an arrival from an Arizona and a Texas cow town eight years ago, places Athleat alongside the very best in the USA and way ahead of most.

November 12, 2017
Unprompted review
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Reply from Athleat

Thanks John. We are a small company and take great pride in our produce. Its what we are about! Thanks so much for your glowing review especially coming from someone with your knowledge!

Rated 5 out of 5 stars

Great quality, service and cost

We've been getting our meat from Athleat for over 4 years now and the choice, quality and delivery system have always really appealed. The Rep Box makes decision making so much easier as well. We haven't had any problems with their service in this time and any questions we have had have been answered quickly. Can recommend them highly!

November 10, 2017
Unprompted review
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Reply from Athleat

Thanks so much Nina! Have passed this over to the butchers as a little pick me up! They love a bit of good feedback!

Rated 5 out of 5 stars

Excellent quality meat and service

Excellent quality meat and service. Easy online ordering and maintenance. Would highly recommend Athleat and their meat club.

November 9, 2017
Unprompted review
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Reply from Athleat

Awesome! The RepBox is popular! Must be all the goodies and member pricing :)

Rated 5 out of 5 stars

Excellent all round

Great food and easy delivery

October 19, 2017
Unprompted review
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Reply from Athleat

Thanks! Glad you are enjoying the food! Let us know if we can help!

Rated 4 out of 5 stars

Good service with no problems

Good service with no problems. Could have made it clearer on website that item ordered came in packs of 2 which wasn’t immediately obvious on arrival.
Very well packaged and will certainly use again.

October 11, 2017
Unprompted review
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Reply from Athleat

Hi David. Thanks so much for your order and your feedback. We are sorry that you feel the fact we pack in 2's isn't obvious enough. We have put this on the website but we will endeavour to make it more obvious. It is also in our "Meat Manual" which will have been mailed to you and on the packets. We hope you enjoy your order and please let us know if there is anything else we can help with. Just ping us a mail to info@athleat.co.uk or call 01413438122.

Rated 1 out of 5 stars

Buyer beware - apathetic customer care

My first order went great. It was a couple of months later, when their website went down, that things started to go south, and they've never gotten better. In fact, they've gotten worse.

When their website went down, myself and who knows how many other customers were unable to cancel our repboxes. That time, I was able to get ahold of someone in customer service who rerouted the package and they refunded me.

The next time, I was notified by the courier that a parcel was expected.I had never received an email telling me I had 24 hours to cancel. I decided to keep it since I'd paid for it, and it seemed too much hassle to try to do anything about it.

This time, I didn't get any sort of notification until hours before the package was delivered, and again, this was from the courier, not athleat.

I contacted athleat, who said they would check it out and call me back shortly. I never received a call back, so I tried to call again today, and have been unable to get anyone to answer the phone. I had left the box unopened in my entryway, not sure what to do with it at this point.

I also tried twitter. I then realized the person I spoke to yesterday emailed me instead of calling me back. She passed me off to someone else, who said to check my junk mail, and that all was working fine on their end. I do get marketing emails from Athleat, but I have not gotten a single notification of the 24 hour cancellation, the order being processed, or dispatched since their website went down.

Given the nature of the product they sell, you would think they would have followed up as promised, by calling back, which would have been faster. Instead I get an email, which I didn't even know to look for, and which offered no resolution and no care for the customer as they claim. They go on about how they wouldn't want you to have an order you don't want, and yet that's exactly what's happened here. I just hope the chicken is still good, since it seems it's my rather expensive problem now.
I have cancelled my repbox, it's more hassle than it's worth.

***Edit to update: December 22nd, 2017 - No one has been in contact with me as promised, and nothing has been resolved. I stand by my original review. And yes, I've checked my junk folders, and every other folder! Not received any phone calls either.

October 6, 2017
Unprompted review
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Reply from Athleat

Hi Katrina. Thanks for your frank and honest review. We appreciate you taking time to give us your feedback (however hard it was to read!). We are looking into this as a matter of urgency and will get back to you with a full resolution as soon as possible. We certainly do everything we can to keep our customers happy and it seems that something has happened at this end which has caused this to not be the case. Sincere apologies for the problems you have had and someone will be in touch.

Rated 3 out of 5 stars

Knowledgeable Comment

1. Ordered four lamb chops at 4 oz. Arrived four lamb chops at 3oz!

2. Ordered three Veal Eascalopes at 8oz each. They arrived having been put through a tenderising machine. Good veal does not need that treatment.

September 4, 2017
Unprompted review
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Reply from Athleat

Hi Geoffrey. Thanks for your review and feedback. I am going to look into this immediately. As you will understand because of the way we source and butcher our Lamb we are at times dealing with some variable sizes which is why we have to approximate the weights of the products. That is a little low so we will get that resolved for you. The veal should not have been tenderised so we will look into that also, Alana will be in touch to get all of this sorted for you. Thanks again.

Rated 5 out of 5 stars

Excellent product - Couldn't ask for more

Excellent product, excellent customer service, would recommend to everyone.

My personal circumstance this amazing company were let down by the spanish courier service who delivered 3 days late and completely defrosted. (this is painfully common in this country so absolutely no fault of athleat) The customer service team however dealt with the issue immediately and without any hassle what so ever.

6 stars out of 5 :)

September 1, 2017
Unprompted review
Athleat logo

Reply from Athleat

So pleased that you have enjoyed your time with Athleat and thanks so much for leaving such a great review! So sorry to hear of the issue with the carrier. We do everything we can to ensure a timely delivery service (especially abroad) but sometimes we do get let down but will go to lengths to make it right if it does happen!

Rated 4 out of 5 stars

Great service

Great service, pretty good meat but just short of top top notch. Will definitely buy from them again

August 31, 2017
Unprompted review
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Reply from Athleat

Hi Bertralis! Thanks for your review. We would love to know how we can reach your "top notch" level! Please email info@athleat.co.uk to let us know what we can do to improve!

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