Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
Very professional.
Arrived on time, professional and friendly engineer who explained the entire process for me. He also suggested ways to better use the softener and avoid expensive maintenance.
November 8, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi John
Thank you very much. I will pass your feedback to the engineer that attended. He will be very pleased.
Excellent service
Excellent service, professional and knowledgeable engineer that fully resolved my issue. Would definitely recommend
November 4, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Richard
Thank you. We really appreciate you taking the time to leave such a nice review.
Great product and very helpful staff
Great product and very helpful staff. Had our softener for about 10 years now. Very happy with the product and the staff are extremely helpful with technical advice over the phone.
October 27, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Darrin
Thank you for your kind review. We are always happy to help in any way we can.
Very satisfied
After 18 years of trouble free operation our water softener gave up the ghost
Very happy that Ben was sent out with a replacement which he professionally and efficiently installed
Ben is a young man with a happy disposition and excellent people skills - an asset to the company
I would recommend Atlantis
August 25, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hello Mrs Eva
Thank you for your lovely review. We are very pleased with Ben and hope to have him for many years to come!
The fitter was excellent very helpful…
The fitter was excellent very helpful and explained exactly how everything works
Very tidy and cleared everything up
Very pleased with the service
August 24, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Kenneth
Thank you very much for the kind review.
New water softener
Very friendly. Worked tidy and professionally. Job well done thank you.
August 16, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Carol
Thank you so much for taking the time to leave such a lovely review.
Superb Service
From initial contact, booking and then work carried out, all went well.
Engineer arrived on time, was professional, efficient, knowledgeable and helpful.
The unit was repaired, serviced and back up and running in good time.
Area was left clean and tidy with replaced items taken away.
Faultless. Thanks very much.
July 27, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi David
Thank you so much for leaving such a wonderful review. It's lovely to hear that we are achieving our goals of providing a 5* service to our customers!
Successful water softener installation…
Successful water softener installation by Atlantis Water Treatment Ltd at a very reasonable cost. Steve the engineer was excellent and explained clearly the workings of the machine.
June 24, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Brian
Thank you so much for the kind review. I hope you are enjoying your lovely soft water!
Engineer was fantastic
Engineer was fantastic. Arrived on time and was very informative and helpful.
May 25, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi James. Thank you for your review. I will pass your praise onto the engineer who attended - he will be most pleased.
Reply from Atlantis Water Softeners
Hi James
Thank you for choosing Atlantis, and thank you for your kind review!
Excellent company
Excellent company - very professional, helpful, and reasonably priced. Would definitely recommend!
May 12, 2022
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for taking time to leave such a lovely review. Many thanks!
Reply from Atlantis Water Softeners
Hi John
Thank you for taking the time to leave such a nice review!
Excellent service all round.
Excellent service as usual from Steve, quick response to our problem & solved an unusual fault. Thanks to all the team who are always friendly & helpful.
January 13, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Pat,
Thank you so much for leaving such a lovely review. It really means a lot.
Good service very happy
Old water softener was due for its service, found a number of issues and reviewed options to repair was more than a new refurbished unit.
Our last unit was a refurbished item and lasted about 18 years.
Very happy with the service and the friendly engineer
January 10, 2022
Unprompted review
Reply from Atlantis Water Softeners
Hi Mike
Thank you for sharing your positive experience, it's great to hear!
Friendly professional service arrived…
Friendly professional service arrived on time and cleaned up before leaving.Excellent employee.
December 15, 2021
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much. We will certainly aim to maintain this same level of service you have now come to expect.
Back to full pressure
Steve arrived on time and completed all the required work in a friendly and efficient manner, even with help from Daisy the dog.
November 22, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi Rich, thank you for the kind review. There is a job available for Daisy if she is interested ;-)
Once again the business simply did…
Once again the business simply did exactly what was required, on time, with a smile, with good communication.
November 8, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hi Paul
Thanks once again for taking the time to leave such a great review!
Great professional service
Atlantis engineer Louis did a great job. He was very professional, efficient and friendly. He discovered and fixed the problem we had very quickly as well as service our water softener and left everything clean and tidy.
November 5, 2021
Unprompted review
Reply from Atlantis Water Softeners
Hello
Thank you ever so much for your kind review. I will pass this on to Louis, who I know will be most pleased.
Kind Regards
Atlantis
Very professional
Very professional. Extremely polite & efficient. Took 30 minutes for the service with no problems
October 22, 2021
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much Steve. I will pass your comments on to the engineer who attended.
the best water for me now
September 30, 2021
Unprompted review
Reply from Atlantis Water Softeners
Thank you for your kind review. Enjoy your lovely softened water!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.