Auger Reviews 

Brilliant communication which nowadays is a massive bonus. Workmen tidy and pleasant, couldn’t ask for more

Our claim was dealt with immediately and we were kept informed of what was happening and when it was to happen. Took a lot of worry away from the situation.

Arrived on time, parked where instructed, a minor problem regarding precisely what testing would be done that day was quickly resolved by a phone call to the office. Thereafter everything went smoothly.

I had an unexpected leak, which 2 local plumbers failed to solve. However, once Auger came in, the hopeless situation changed to something solvable without difficulty. From the beginning to the end, they were customer oriented, highly efficient. They explained clearly the process and the schedule of the work involved. Their engineers, Alan and Josh are highly competent, hard working and very personable people.
I will recommend Auger without any reservations

A highly professional execution of a fairly complex exercise in dealing with damaged Victorian drains in appalling weather; and carried out with courtesy the while, along with a usefully informative commentary.

Having become a recent widow very suddenly, I wasn't just left in a world without my other half, I was left with dealing with unknowns. Maintaining our home we had built together, dealing with tradesmen (which I had never done before) worrying about claims and costs involved, worrying about having strangers in my home. The idea was very daunting. Auger made all my worries pass! They made the whole process very easy, gave full explanations, when problems hit they worked around problems to find solutions, treated my home as if it was their home, they was reliable, friendly, reassuring and tidy. I would recommend Auger to anyone. Especially to those homeowners that have had problems with tradesmen in the past! Don't worry they are professional, tidy and reliable. The Auger team worked around the clock in the rain to make sure I had water pressure to be able to take a shower. Simply the best! From the case manager, the Auger claims team, the staff at the end of the phone and the Auger team that did the work..... Professional and understanding!

What a fantastic team of drainage experts.

Three engineers arrived at my property exactly at the time scheduled. They were clean, tidy, courteous, and extremely knowledgeable throughout the job. Everything was handled professionally and efficiently, and they made what could have been a stressful situation feel completely straightforward.

I genuinely couldn’t have asked for a smoother experience. Highly recommended.

We had a new below ground drain put in, the guys did such a fantastic job and they were extremely helpful with all our questions. Would highly recommend auger.

Great experience dealing with Auger from initial enquiry to satisfactory completion of the job. Prompt and efficient service to unblock my elderly Mothers drain. Peter did a great job on site. All office staff were courteous and knowledgeable in my dealings with them - totally recommend this company

the care and attention to detail the two lads undertook whilst doing the job for our Mum's bungalow was impressive.

I found this company to be both professional and approachable. They kept me informed and the guys who came to do the work were really positive and freindly which helped a lot in dealing with an otherwise stressful situation regarding my property

The old drain to my kitchen sink was totally blocked, several well known companies came out and failed miserably to clear it. It was flooding water out over the flags and running down the gennel in between myself and my neighbours. We ended up contacting our house insurance who sent out an Auger engineer. Digonosed a drain collapse. Within a couple of days a second engineer came out, and had to dig out two drains and re route them. It wasn’t an easy job, but it was completed back filled and re flagged by the end of the day. He worked though really cold inclement weather. The company kept us updated and the engineers both gave full explanations of what had to be done and on the day exactly what he was doing. Absolutely cannot fault this company.

Came out to fix the leak the very next day due to a cancellation, excellent communication prior to the visit. The workman himself could not have been better, very knowledgable and extremely capable, polite and an amazing work ethic. Highly recommended.

Very professional and explained exactly what he was doing

Today ive had a lovely gentleman out from auger drainage company, ive had an infestation of pests in the drain and these have done everything to help us .
The work that was carried out was done with no fuss and no complaints they where an amazing company to deal with .
The job was to dig up my floor to get at a pipe that the rodent cracked, but on checking this , they only had to make the hole previously done made bigger rather than disrupt the floor tiles and make the job bigger & harder so we was very happy with this outcome.
They where helpful from the start to the finish and would recommend the company to anyone who needs work doing to this standard. I even had a call from a lady called Emily to see if we was happy with the work carried out , let's hope this will be the last we hear from the rodents .

Informative with great communication and speedy service! The two engineers were polite, friendly and very respectful of my property. They made the whole experience less stressful. Would happily recommend Auger.

From the people I spoke to on the phone to the person who came to my home they were really friendly, very helpful and informative !, made me feel like they cared and wanted to do their best for you.

Auger were appointed by our home insurance company to survey our drainage problems and recommend works to repair them. We decided to accept Auger doing the repairs and these were carried out quickly, with the paving replaced and the property left clean and tidy. The staff were excellent throughout, both the team in the office and engineers attending the property. Auger also charged less than a competitor who had initially attended the property and recommended works. The team spoke about Auger very positively, it sounds like they look after their staff well and it was apparent in the excellent attitude and professionalism of the team. I will contact Auger for any issues in the future and would strongly recommended them.

Very experienced , surveyor who explained everything in full detail and made a comprehensive report

An old victorian/lead pipe (off a communal feed) had started to leak. Auger came out and were able to cap-off an old pipe. The representative from Auger was experienced and simply got on with the job in hand, found the right point to isolate the supply (end of the street), knocked on doors to explain to neighbours, then got stuck in digging down to the pipe, capped it off and back-filled. Very impressed.