Auger Reviews 

This company were appointed by my insurance company and carried out an excellent job. Communication leading up to the work was very clear and the site team were polite, communicative and tidy. Very happy with the drainage work they carried out (survey, pipe lining and pipe repairs).

A complete solution to locate, consider the fix and resolve a leaking water pipe. Technicians are multi skilled and able to undertake any necessary work required to repair. Augur keep you fully informed throughout the process and liaise with insurers on your behalf.

Had a blocked sewage pipe and wanted this to be fixed on insurance (Aviva). This was subcontracted to Auger who were too busy to fix the pipe quickly enough, with pipe blocked and advised by Southern Water to fix ASAP to avoid sewage coming into house. Hence, we had to go with a private contractor. Subsequently trying to agree a settlement with Auger has been a nightmare and have had to complain to insurance company. Ultimately, it all comes back to Auger not being able to handle the work at the time. Very disappointing and upsetting service. Would advise anyone in a similar situation to go straight to insurance if Auger say they are too busy to fix in necessary timeframe and work out a solution; because of the urgency, we straightaway booked a private contractor after Auger said they couldn't see us quickly enough - with hindsight a mistake.

The work was carried out on a water leak in the garden with the minimum of fuss, and in just a few hours. Jack was the perfect worker with no need for us to worry about a thing.

From inital phone call to the works being carried out Auger kept me updated. The operative attended my property & carried out the work which included digging 2 holes & CCTV of my drains. When he left the property was back as if nothing had ever happened. I was very anxious about such works being carried out as I had had new patio laid 6 months prior. They left it as it was which h was a relief.

Excellent Customer Service

The office staff and engineering workforce were very helpful throughout my claim. My issue was diagnosed and fixed in a very timely manner. Thank you to all involved in my claim.

Absolutely fantastic company. My situation was awful after another contractor filled my home with raw sewage, Auger went above and beyond.

Staff are professional & courteous

The representatives turned up promptly and effectively sorted out the stated problem. Both were very professional and knowledgeable. The repair was quickly carried out and they left the work area clean and tidy.

Auger listens to customers and brings them up to date . Claims can be frustrating but Auger makes things easier by helping the customer sort out any issues. My claim was sorted out in the end

Auger - right tools and expertise solved our blocked drain problem when we had root ingress kind professional people and good communications from the beginning - identified to help us by our insurance company.

Only my second claim since 1975 and am finding it frustrating. It was an urgent drain blockage which was (with approval)fixed by local drain company for just shy of £3K. With excess of £1050 I was offered £700. I asked for written breakdown of charges which AUGER will not provide. Tried ringing twice but no response.

They took care of the insurance claim and were really professional. I had a workman look at it but Auger took over and were much better and did a complete job and their work has a 10 year warranty. They are professional on the phone and email and they reply to emails. So refreshing to work with and I would not normally leave a review but I am so grateful so am doing it to let others know they can trust Auger.

Excellent service with very professional and helpful staff on site and in the office. Highly recommended.

I was about to be ripped off for over £2000.00 for a non existent leak.Auger arrived,very knowledgeable and pleasant engineer who also provided good advice.Auger confirmed there was no leak at all.Auger is very well respected in the industry.They are trusted by insurance companies,are knowledgeable,efficient and honest.I would certainly recommend.

Very good service and professional workmen. I would definitely recommend this company.

Excellent company. The site crew were fantastic. I would definitely recommend them.

Handled my claim quickly and efficiently. They have sent 10 guarantee for the so ask me again in 10 years if the work completed was up to standard.

Brilliant company. Kept up to date with what was happening.

Matt and Ashley, who attended to do the work were very nice, polite, extremely informative, clean and tidy.
Thank you fellas

Excellent service by Auger all staff efficient and friendly