AusFF Reviews 279

Really efficient fast service. Made it really easy to use what I thought was a daunting process.

The shipment was sent the next day they have received it and was well packed.

The website looks a little outdated, but the actual communication by customer service is very quick and accommodating for user error.

We would certainly consider using this service again to transfer packages from Australian retailers that don't ship directly to NZ.

I'm in Canada, and I ordered a cell phone from an Australian web store that doesn't do international shipping. The signup process was easy and straightforward, and the package was quickly passed along to the shipper once they had received it. There were also a bunch of shipping options provided to get it here, with a variety of available ship speeds and budgets. Would use again.

A top notch freight forwarders. Makes online shopping much more easier without any doubt. Trust their services 100%.
Where shipping from an online merchant to your local area is not applicable, Aussff is here to help ship to you.

I was very nervous to buy my cooktop, which is only available in Australia/New Zealand and have it shipped to me in Seattle, WA. This is a very expensive purchase, a fairly large box (36"/90cm wide cooktop), and it has a glass cooktop, so lots of things for me to be worried about.

But every step of the way left me feeling supported and informed. I contacted customer service 3 separate times to ask some questions and they were super helpful and responsive every single time. Thanks Mark!

They let me know instantly when my package arrived at their shipping location, and chatted with me about different shipping options to consider things like price/insurance/speed. And when there was an issue with paying the customs import taxes in the USA, they forwarded that message to me right away so I could take care of it.

Would not hesitate for an instant to use them again or recommend them to others.
Thanks!

Excellent service. Thank you from Switzerland!!

Usually when ordering of shipping forwarding companies, my package would be in their system 2 or 3 days after confirmed delivery. However, with AUSFF, this was instant. And I was able to place my order to be shipped to my address in Papua New Guinea. Customer service so far has been top tier.

Buying items on in online Australian shops has been extremely easy for me with an excellent package forwarding service provided by AusFF.

Thank you for the A+ service that you provide. Highly recommended.

Micah

Ausff.com.au is very good mail forwarding company. Very fast, easy and secure receiving and shipping mails and parcels. Highly recommend.

Their customer service has been really pleasant and competent. I think I must have asked them a thousand questions and they have answered everything patiently. Their website is straight forward and easy to use.

Their service is pretty quick and efficient. My package showed up on their system less than an hour after I got the delivery notification from AusPost. A couple of days later I received a pre-delivery photo and then the package was shipped. Today I got the package in perfect shape.

In terms of shipping services, they offer all the major ones so you can choose whichever works best for you.

What really baffles me is the few reviews that had mentioned the costs being high. This is not the case at all. Ausff is charging very little for their own services, and as for the shipping costs, that's each shipping service's prerogative. A direct quote from DHL, Fedex or any of the rest of them shows the same price. [I actually checked this.]

All in all I'm very happy I found Ausff and I'd definitely do business with them again.

Highly recommend. Quick and easy.
Used many many times and never had an issue

Fantastic experience with AUSFF. Desperately wanted a book that was out of stock worldwide other than in Australia, and the bookseller wouldn’t ship outside of Australia and New Zealand. So I cold-called AUSFF, set up an account, and crossed my fingers. To my amazement the book arrived in Canada fewer than two weeks later in pristine condition. Could not have been a smoother or more satisfactory transaction. Thank you!

Incredible service! My package arrived in the US in just over a week, and I received messages at each stop along the way! I highly recommend AusFF!

I highly recommend AUSFF, they processed my parcel quickly and I received it within 10 days which was great. Hassle free and easy to use.

Easy-to-use, clear communication. Parcel arrived in South Africa in 30 days.

Great service, Recommended !

The price choices are extremely reasonable. My package was sent promptly too. I was really happy with this service, especially since I had tried another mail forwarding service that I was really unhappy with before. I will use them again and recommend them to others!

Great communication, quick service