AusFF Reviews 279

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, flexibility, and ease of use for international shipping. Many people appreciate the fast and reliable delivery service, with packages arriving safely and in a timely manner to various global destinations. Reviewers also found the user experience to be intuitive, with clear communication and helpful staff readily available to assist. However, some people mentioned that while the service seemed legitimate, the website appeared a little dated.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and overall... See more

Delivery service

People report positive experiences with delivery services, highlighting them as safe, affordable, and a great... See more

User experience

Users describe positive interactions with the user experience, highlighting that the registration process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an order from Australia going to Japan, and they were so super professional in the reciept and handling of my packages, even when my packages came in batches. They are always ready to jump on a ca... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure what to expect with using AusFF for a package - the service seemed legit, but I couldn't be sure, and their website seems a little dated. But alas, I was able to get something shipped fr... See more

Company replied

Rated 5 out of 5 stars

AusFF has been a blessing for me especially living in the central pacific where it is really hard to purchase goods even though shops provide international shipping which can be quite expensive for me... See more

Company replied

Rated 5 out of 5 stars

Second time I have used AusFF, I found their service much better than the American version (stackry - which I always thought was great) but AusFF were even more efficient. Very impressed to date.

Company replied


Company details

  1. Logistics Service

Written by the company

Looking for Mail Forwarding or Logistic Service small or big from Australia look no further than AUSFF.com.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I have just used AusFF for the first…

I have just used AusFF for the first time and had a great experience. I used them to purchase an item in Australia and send it to me in New Zealand Trustworthy company, good communication. Highly recommend and will use again.

December 28, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 4 out of 5 stars

I got the package

December 15, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Such a great company to do business…

Such a great company to do business with. They make it with and easy to take advantage of exchange rates and purchase from my favorite Australian designers.

December 20, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

The Best Mail Forwarding!

My favourite Australian mail forwarding service. Perfect for parcel consolidation to cut costs on international shipping and lots of choices for couriers.

December 14, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

The experience was great

The experience was great. I got responses to all my queries on time and the team kept me informed always

December 3, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Incredible service with outstanding…

Incredible service with outstanding notification and prompt shipping!
I recently learned of forwarding services that serve other countries, and I had my eye on something I wanted to purchase but wasn't offered to the USA. I was told about freight forwarding services, and I ran a search and read reviews for AUSFF. There were countless reviews on several sites of overwhelming satisfied customers who had many great things to say about their experiences with AUSFF's services. I immediately had confidence in this company and pulled the trigger on placing the order. I received the mailing address immediately, and I was able to make the purchase within minutes of signing up. The same day the item was delivered to/received by AUSFF I was notified via email, and I submitted my choice in shipping speed AND courier service. They offer extremely reasonable prices on the final leg of shipment as well. No surprise fees or hoops to jump through. Make sure when placing an order to include the special alphanumeric code they provide you when you create an account; this is what helps AUSFF quickly and efficiently get your package to you. I placed this code in address line 2 when I placed the order with the vendor. I chose a one-time service which was being offered at no cost for a promotion, but regular cost for this is only $5. You can't beat that, in my opinion. The terms are simple, cut and dry. The day I paid for the final shipping cost, I also received a confirmation email with the tracking number. To say I am impressed would be an understatement. I had no idea how easy this could be! I can't speak on other companies, but I won't be needing to look into that as I will be using AUSFF for all my freight forwarding needs. I am blown away, and I hope that this review can instill confidence for anyone needing assurance that their goods are in the best hands possible!

November 23, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Reliable and quick service

November 12, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Easy and Trustworthy

I’m so glad I found AusFF - they make the entire process so easy to use! I read the reviews before using their services, and I wholeheartedly recommend them. 5 stars all the way!

November 3, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

nice experience

September 15, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Highly Recommended

Even though i couldnt get verified they sent out my parcel after i paid for it.
Will use them again in the future.

PS I dont see why they need to verify people thats abit too much even if its too stop from fraudelent use. There are other ways that are less annoying.

Anyways Highly recommended.

August 30, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Used the service for the first time to…

Used the service for the first time to have some electronics items shipped that I could only find in Australia

The service has been phenomenal. Fast responses provided via whatsapp and a very easy to use website

August 24, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

This site has given me the freedom to…

This site has given me the freedom to freight my products from anywhere in the world. I strongly recommend them for anyone who's country are not listed in the shipment list of eBay and Amazon.

August 23, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

My 3rd experience

Very nice company! They really care and go out of their way to help! Whenever they can, they consolidate the packet to make it available for cheaper post routes and whenever they can, they upgrade your shipment to a faster carrier as it happened this time that my 3rd packet arrived via DHL and trust me I know how much that would have cost if I had ordered it! THANK YOU AUSFF!!!

August 17, 2022
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Easy and very satisfying

Good communication, easy to use the service, very satisfied about my experience with Ausff

August 3, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Fast, reliable service

I've used this service to freight forward a few items that were not available here in the US. These guys have always been fast and easy to use. Their online portal is user friendly and straight forward. I highly recommend them for your forwarding needs

July 24, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

My first package has been processed

My first package has been processed. The process of forwarding from Australia has never been easier.

June 9, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Happy returning customer

I have been using their services multiple times now and I am always 100% satisfied. It is affordable & quick. I would recommend their services to anyone.

May 17, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

AusFF offers a good service!

AusFF offers a good service. This is exactly what I need, which is a local Australian address to receive my important hard copy letters.

I wish postage fees can be lower, but it is overall reasonable.

AusFF offers an actual local Australian mailbox address, not a PO Box, so it is a crucial advantage. Besides that, unlike a PO Box, I can maintain my AusFF account from overseas without any issues.

I have used the AusFF service for a few years, and the address that they give me remains the same (no change), which is excellent!

AusFF offers its customers the flexible choice to choose between scanning letters and physically forwarding them to an overseas address. If I want to forward multiple letters, I can use AusFF's service to consolidate the mails to one package (AusFF charges fees if there are many mails), and the price of shipping a consolidated package (including multiple letters) is the same (or slightly more expensive) as a package with a single letter.

It will save costs for customers. For example, if they have 5 letters, they can consolidate them into 1 package, post only 1 package (not 5), and only have to pay shipping costs for 1 package, not 5.

April 19, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

Rated 5 out of 5 stars

Great

Great,Thank you so much

April 7, 2022
Unprompted review
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Reply from AusFF

Thank you for your feedback, We appreciate your business and look forward to work with you in the future 😊

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