AusFF Reviews 279

Simple, transparent and reliable service.

Always fast reliable cost effective service. This time super speedy delivery across the ditch.

Very convenient and excellent service, reasonable pricing and offers opportunity to purchase online from outlets that do not ship to Fiji directly.

Very effect service. Used before to ship to the UK. Excellent customer service and very easy to navigate. Will definitely use again.

Excellent Service. Very Reliable and easy to use. Thanks so much for all.

Very simple system to use. They consolidated multiple packages for me and shipped with a very good rate to Canada! It's only been a few days since the package shipped so I will update once it arrives. 10/10 service so far! They've been very communicative with emails and package information at every step of the way. Very happy so far with my first experience using a FF company.

Zac

Really impress how they work. Customer service is A1! Once they received the package they will instantly ship itto you. Im very happy that i chose ausff. Thanks for the help!😊

I was awaiting two packages, one from from NZ and one from Australia. Everything arrived within the given time frame and most importantly in a good shape (also thanks to the repackaging by AusFF).
Communication with AusFF was also very positive.
My only frustration: DHL-Express that was assigned by AustraliaPost to take over the last part of the delivery here in Germany (no useful tracking of the delivery, no information about additional payments e.g. customs, an additional "you're gonna pay it anyway, because it is from Australia" fee created by them etc.) - but that is something AusFF has nothing to do with.

Bottom line: Thanks for the great job! (thumb up)

Received one of my orders today.
Very happy!
Thank you.

I purchased an item from ebay in Australia to ship to Canada. It was on older "antique" item that the seller packaged in a box. When checking out with Ausff I noticed they had an option where I can pay extra to "double box" it. In other words, take the original box and put the item inside it. Double the protection I thought, well worth $5.00. What they did was the exact opposite. They took the original item OUT of the original box and simply put it in a plastic FEDEX shipping envelope. So instead of having 2 boxes, the item was shipped in one plastic bag. They least they could have done is ship it in the original box it came in even though I paid to have a double box. But what they did makes no sense. Who would do that and for what purpose. Completely wasted my time and money. I thought I was being extra cautious by going with the most expensive option out there. Turns out that sometimes the most expensive isn't the best.

The item arrive crushed. I would not recommend this company.

Edit: the response from the company is pure fabrication. They did not double box my item. I have the original packaging still and photos. Literally no box. Secondly I choose the Postal Carrier specifically because the item will be left for pick-up at the Post Office instead of me needing to be home when the driver comes. Had I wanted FedEx I would have selected FedEx. So I guess when you checkout on AussFF the carrier you select and pay for is just a "preference" but at the end of the day they use whomever they like? If that's the case I'd recommend putting that info on the site somewhere and more specifically on the page where you select the carrier. Possibly you might want to consider adding a "do not change carriers on me" button for users who have a specific carrier preference. Many of your competitors have this feature already. Or if you're changing carriers on someone the professional thing to do would be to email them and ask. Communication goes a long way.

Trusted service.
With the verification request was a bit dodgy, i gave it a try.

all i can say is, fast, reliable and smooth service. Highly recommended for a piece of mind.

Ordered from Malaysia here.

Kish and NG were really helpful. My items got there, I paid on the same day and on the next day they were shipped. Excellent service!

They are fast, efficient and extremely helpful. Compared with the ones in the USA / UK, they are by far the fasted in terms of recieving / processing, and reshipping.

I’ve used their services a few times now and every time has been great! It’s so easy to set up, receive and consolidate packages. Shipping is also very easy and they have reasonable prices! Amazing customer service. Will continue to use them in the future. Thank you so much!

My first try with a forwarding company which provides an Australian address. Rates are reasonable and service is excellent. Highly recommended!

I have a very good experience so far.
I suggest to have a discount on the shipping price for us to continue.

So far so good. I bought something from ebay and as soon it arrived at warehouse, I received an email. Also, the customer service is on point and friendly. Now, I wait for it to arrive. As soon as it arrives, I will update the review or add another.
Update: I received the package and can say it came in one piece. Extremely recommended and would use them again if I needed to. Thanks for the Trolli.