My experience has been ok, but the app needs to improve a lot to make the procedure more automated, reliable and safe. Auting should learn a lot from apps as getaround used in France and Spain.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My experience has been ok, but the app needs to improve a lot to make the procedure more automated, reliable and safe. Auting should learn a lot from apps as getaround used in France and Spain.
Company replied
I used the service for the 1st time and I loved it. I didn't expect that it works so smooth and easy. The support is 24/7 available. The app worked well for me to find the car i needed at a good price... See more
Very easy to sign up! Nice and simple app to use. Pretty much everything worked excellent. The customer support side needs improvements in my opinion - I tried calling but the english option was mis... See more
Company replied
Very positive experience, I was very worried when I saw the reviews about the other car renting companies so I wanted something else that is more trustworthy. And that's when I found this italian... See more
The first peer-to-peer car sharing in Italy! We connect people who need a car for some days, with people who own a little used car. Insured by Reale Mutua Assicurazioni.
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
With Auting I was driving a luxury car for less money than an economy car would cost with normal car rental companies. Driving a convertible BMW around Tuscany was great. Auting and the cars owner made the experience easy.
I've used them twice now and had a very positive experience both times.
Their customer service is very good, the system works well and the people I have rented from have been very helpful.
Auting was very simple to use and worked great for our purposes of finding a rental. So much better of an option than any big name rental car company!
Everything went perfectly well, the car was in a really good state . Priscila was very helpful and easy to communicate with.
Auting is a fantastic app — very intuitive and easy to use. It’s a great alternative to traditional car rentals, with a smooth process from start to finish. The technical support team answered my questions quickly and efficiently. Highly recommend, 100%!
You can’t beat the price—undercuts the next closest platform by almost half in my experience (which totals exactly one rental, to be fair). Car owners have very widely ranging responsiveness, and it’s prohibitively difficult to alter a reservation, but if cost is more important to you than hypermodern convenience—there is none better. The actual IRL portion of the experience was flawless—clean new car, extremely lovely and helpful owner.
I love it that Auting offers a platform for car sharing, and the platform works amazingly. I had a very good experience with the customer service and the person whom we rented the car from was also very nice.
Everything was as expected! Michael was a very friendly and flexible and the car was perfect for us!
Auting app is very easy to use, simple and helpfull. I always prefer rent from private people than a company it is really cheaper and more simple.
One issue with an app was that new received messages appear slowly and there is no feature to reload messages.
Easy to book the car. Very kind owner, always responsive. Much better service compared to the classic car rental companies.
Everything perfect, smooth and easy coomunication. Highly recommend using auting.it
Everithing was easy. Auting Team made quick support. Thanks!
Great experience. So easy and convenient. Great way to rent while traveling Europe. Worry free.
The service is really good and convenient, but the experience using the app is very frustrating. I spent ~20min taking photos of the car, using the new self check-in/check-out feature, where it would randomly remove uploaded photos, take a minute to load (and discard), with an otherwise good network connection. Great feature, but awful experience using it.
This is the second time I've used Auting to rent a car while vacationing in Italy, and once again it was an excellent experience. The car owner Davide was easily accessible and friendly. I was able to locate the car's position and open it via the app, and could return it with a 500m radius of where the rental began. The app works seamlessly, and is available in Italian, English and French versions. I would highly recommend Auting for visitors to Italy who prefer to rent a vehicle from a private person rather than a company.
Easy, great communication with the owner and overall great experience.
Needed a rental for a longer time period (28 days) and saved about $1000 using Auting vs traditional rental. Good selection of cars in Rome and the check in/out process was very smooth using Auting connect. Also had very responsive and helpful customer service when I was having an issue completing my booking as a Canadian user. Everything worked out great and I would definitely use them again!
It’s a nice concept and it worked for me this time. The main advantage is that you don’t need to put any guarantees for the car with a credit card.
The cars might vary in conditions and cleanness I think, but again my experience was overall positive.
Site works well and was able to rent a great car for a good price!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.