AVS Fencing & Landscaping Supplies - Aylesbury Reviews 

202
TrustScore 5 out of 5

4.9

Ford Road, Stone, HP17 8RZ Aylesbury, GB


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Rated 5 out of 5 stars

I use AVS regularly as an individual gardener, actively landscaping and adjusting things. Will (mgr) and Dom (no.2) give excellent service and friendly as well. Phone S well as instore. The back up gu... See more

Rated 5 out of 5 stars

I am a retired, single woman who is way out of my depth as far as fencing, gates and trellis is concerned for my garden makeover. AVS, Aylesbury have been really helpful explaining what I needed a... See more

Rated 5 out of 5 stars

From the start Adam faulkner was so helpful and very knowledgeable, the whole experience was top class. Delivery is already booked in for a few days , thanks Adam will deffo be ordering more materials... See more

Rated 4 out of 5 stars

I am writing this review as Stuart Lucas’s end customer. Myself and my wife, came to AVS because Stuart Lucas uses your products. We came to look and buy, two pieces of trellis, for a garden proje... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS, we've been providing our customers with an excellent personal service since 1993. Whether you're in the Trade or embarking on a DIY project, we will have the supplies and advice you need to get the job done. Get in touch with the Aylesbury team for any project quotes, large or small. This location boasts a large and well stocked yard, making Aylesbury your one-stop-shop for fencing and landscaping.


Contact info

  • Ford Road, Stone, HP17 8RZ, Aylesbury, United Kingdom

  • 01296 747048

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

423 reviews in the last 12 months

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Rated 1 out of 5 stars

2 failed promised deliveries

2 failed promised deliveries. No contact to advise that first delivery was not happening, if I had not called to chase I would never have been updated. 2nd delivery promised for next day in the morning. I received a call at 11:45 to be advised the van had broken down and my order would be taken back to the recovery yard and no time scale could be given as to when a 3rd delivery attempt could be made. At this point it was clear the kind of business I was dealing with and requested a full refund. 2 wasted days. Avoid

October 27, 2021
AVS Fencing & Landscaping Supplies - Aylesbury logo

Reply from AVS Fencing & Landscaping Supplies - Aylesbury

Thank you for taking the time to leave a review. Whilst our vehicle breaking down was outside of our control, we appreciate that our overall service was not acceptable in this instance and we sincerely apologise for this. We understand that your refund has been processed and we are sorry for the inconvenience caused.

Rated 4 out of 5 stars

I gave 4 stars because of the delivery…

I gave 4 stars because of the delivery delay.
Also after I placed the order it took over a week to tell me that most of the items I ordered were not available, mainly sizes that I ordered were only available longer and some wider, so I was offered these alternatives which I could use, to be fair these were supplied to me for the same price.

October 26, 2021
Rated 1 out of 5 stars

Didn’t deliver on the correct date as…

Didn’t deliver on the correct date as discussed, then delivered to the wrong address and left me to deal with it. I spoke to them to ask if they can pick it up and re deliver even offered to pay a delivery fee. Said they would get back to me bearing in mind this is at 11:30 on a Thursday morning they got back to me at 17:10 and offered to re deliver the following Tuesday. Not happy at all.
Terrible service.

October 14, 2021
AVS Fencing & Landscaping Supplies - Aylesbury logo

Reply from AVS Fencing & Landscaping Supplies - Aylesbury

Thanks for your feedback. The order was delivered to the address entered on the website order. When the branch discussed this with you, it was explained that we would be happy to redeliver but were a vehicle down on that day. When we called back later that day to confirm vehicle availability, you advised that you had already moved the goods yourself. We are very sorry for any misunderstanding and hope you will understand the reasons behind the delay on the redelivery.

Rated 4 out of 5 stars

Good product and speedy delivery (they…

Good product and speedy delivery (they said it might be delivered in two weeks, but was two days). Would have been 5 stars but originally the wrong width featheredge boards were delivered. However, they resolved it quickly and efficiently, and offered a few free boards 'just in case', so plus marks for customer service there!

September 11, 2021
AVS Fencing & Landscaping Supplies - Aylesbury logo

Reply from AVS Fencing & Landscaping Supplies - Aylesbury

Many thanks for your review Mark. We are glad to hear that our Aylesbury branch resolved the issue satisfactorily and thank you for your custom.

Rated 3 out of 5 stars

I waited 4 months for this order to be…

I waited 4 months for this order to be delivered.
Without any warning a delivery lorry turned up at 8.15am and the delivery men proceeded to off load my items. When they completed the delivery they gave me a delivery note and then disappeared.
I discovered that 1 item was missing and after a few phone calls they returned to complete the order.
Personal to whom I spoke at AVS, were helpful and pleasant.
The goods were exactly as described.Throughout the 4 months I waited for the order I was regularly contacted to apologize for the delay.

August 22, 2021
Rated 5 out of 5 stars

Great quality timber and a super fast…

Great quality timber and a super fast delivery. Ordering was simple and the live branch stock checker enabled me to order items that were available from the local branch. Would definitely recommend.

August 21, 2021
Rated 5 out of 5 stars

An excellent Fencing & Landscape…

An excellent Fencing & Landscape provider! I needed Arris rails in an emergency and AVS Fencing at Aylesbury was able to provide them at short notice! I picked up the order promptly. Very friendly and helpful staff and quality product! Highly recommended!
Mr. Modha

July 18, 2021
Unprompted review
AVS Fencing & Landscaping Supplies - Aylesbury logo

Reply from AVS Fencing & Landscaping Supplies - Aylesbury

Thank you very much for your kind review Mr Modha. We are glad that our Aylesbury branch were able to assist you.

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