Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Amazing communication
Amazing communication, matched car to my car specifications, guy that delivered the vehicle very proffesional, highly reccomend
July 8, 2026
Reply from AX
Thank you, this is great feedback and we are happy we could help.
Great customer service
Great customer service. If anything was required they would help as much as they could and would give solutions to any enquiries that I had.
July 8, 2026
Reply from AX
Thank you - thanks for using AX!
use email instead of texts
use email instead of texts
talk to the person who is responsible for arranging the service instead of saying you can only talk to the driver.
use the correct names of the person you are dealing with
send relevant messages rather than standard ones which dont apply
July 1, 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
After the accident
After the accident, I quickly searched online for my insurer’s phone number. The number I found appeared to be for my insurance company, but it was actually for AX. I called and provided my data and policy number. They never stated that they were not my insurer and proceeded to take details of the claim.
A few days later, when I contacted my actual insurer, I was informed that no claim had been opened under my policy!!
July 1, 2026
Reply from AX
Thanks for reaching out and providing your feedback.
I can see that this has been discussed with the team and we have confirmed we made you aware we were a separate company to your insurer and the service we could provide.
That said, your feedback is important to us and we are sorry for any inconvenience caused.
Reply from AX
Thanks for using AX!
They were very pleasant to deal with…
They were very pleasant to deal with and easy to contact. They also communicated well. The only issue was some disconnect in their communications with the insurance company contracting them.
July 1, 2026
Reply from AX
Thank you, we appreciate your feedback.
The whole process was straightforward
The whole process was straightforward. Delighted with everything. First Class.
July 1, 2026
Reply from AX
Thanks for leaving a review - we are so pleased you found the service stress straightforward!
Kept me waiting on line forever
Kept me waiting on line forever. Three
separate calls. Then they couldn’t find a garage to repair my car. It’s all back on me to sort out now, utterly shambolic. I don’t recommend.
July 8, 2026
Reply from AX
Thanks for reaching out. Your comments are noted, and we use feedback to see where we could have done things differently for our customers. We are sorry for any inconvenience caused.
Fantastic customer service with AX
Fantastic customer service with AX. Everything was dealt with very quickly after my car accident. Efficient communication and realiabilty of staff and hire car. I'm very pleased.
July 8, 2026
Unprompted review
Reply from AX
Great to hear - thanks for your review.
Staff are very helpful and kind
Staff are very helpful and kind. They made me feel my case was as important and always acted promptly.
July 8, 2026
Reply from AX
Thank you, we appreciate your feedback.
Reply from AX
Thanks for leaving a review - we are so pleased you found the service seamless.
Scumbags dealt with my claim where…
Scumbags dealt with my claim where someone crashed into me but then reported to my insurance that I was the one at fault for the crash. The person who crashed into me accepted fault last month but now my insurance keeps calling me up with the story reversed against me
July 7, 2026
Unprompted review
Reply from AX
Thanks for reaching out, we're sorry to hear of your dissatisfaction. As you are aware, we had to collect the AX vehicle for the reasons outlined in our telephone call with you.
However we have not advised your insurer that you are at fault for the incident and we would advise you to contact them further to discuss the matter.
Courtesy car
The car arrived when I needed it but I was not consulted on which car. It was very big for a 68 year old woman who had just had a knee replacement and lives alone. I found it painful to drive initially, hard to get in and out of and much bigger than I was used to, but came to like it.
July 5, 2026
Reply from AX
Thanks for taking the time to leave a review. Your feedback is important to us and will be used to monitor the service we provide to see if we could've done things differently.
Top marks
Claim dealt with swiftly and supportively. High quality courtesy car arranged immediately and at my convenience, negotiation with other parties efficient and clear, finances processed fairly and transparently. Nothing but good to say regarding the experience.
July 7, 2026
Reply from AX
Thanks for your detailed feedback. We are pleased we could help and thank you for using AX!
Disgusting experience with them
Disgusting experience with them, took a week to arrange something and with wrong location.
July 7, 2026
Unprompted review
Reply from AX
Thanks for reaching out and taking the time to leave a review. We are sorry to hear you aren't happy with how your claim was managed by AX. We are reviewing the claim with a view to see whether we could have done anything differently. If we need further information one of the team will be in touch, however we would like to express our sincere apologies for any inconvenience caused.
Absolutely spot on from start to…
Absolutely spot on from start to finish. Made everything so easy and straightforward. Took the stress out of it
June 30, 2026
Reply from AX
Thanks for leaving a review - we are so pleased you found the service stress free, and thanks for using AX!
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