AX Reviews 

Great work completion and communication

Perfect from start to finish, very speedy service

The hire vehicle was dropped off with a fault light on it and a known problem with the battery! I came to use the car 2 hours after it had been dropped off to find a dead battery and needed to call AA out who confirmed people had looked at the battery before in both the back where the battery was and from where you would jump start it(the cap was off). The fault light that was on - the AA guy said would have been on when they dropped it off. I rang to ask for the vehicle to be collected to be told it would be collected the very next day - this didn’t happen. So currently the vehicle is sat on my drive with no idea when they will collect it after being advised it had to be back within 24 hours of my vehicle being repaired-48 hours later and it’s still here! Nobody tells you your are liable for the cost, your insurers organise this and then at the end you are told they will try and reclaim the cost for you as your are liable for it. Nightmare very stressful wouldn’t recommend!

All staff involved showed impeccable customer service, very polite and met my needs. Throughout my whole experience I was not disappointed. I was kept informed as to the progress of my claim. All in all a good experience was had. Would recommend to others and in the nicest possible way I hope I will not need to use the service again. Ie no accidents

Easy to deal with quick service and very helpful. Vehicle was well maintained. Above standard and a pleasure to drive. Easy and quick delivery and collection. Customer care was quick and helpful.

Absolutely brilliant in dealing with my claim
Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too
Great communication

Goes to show some people and companies do get it right many many thanks to all

Absolutely great the car looks amazing and good communication fast and yep defo recommended 👍

The company kept me informed from collection to delivery.

Good work and good communication

Excellent service

⭐⭐⭐⭐⭐

I had a fantastic experience with AX after my accident. From the moment I made my claim, the whole process was handled effortlessly and with genuine professionalism. What really stood out was how quickly everything was resolved, which took a lot of stress off my shoulders.

AX also provided me with a lovely courtesy car while my claim was being processed, and it made a huge difference to my daily routine. The team kept me updated throughout and made sure everything was dealt with smoothly and efficiently.

I’m truly grateful for the excellent service I received and would highly recommend AX to anyone looking for an insurer that handles claims quickly, professionally, and with great customer care. Thank you for making a difficult situation so much easier!

Quick, regular phone calls on updates, but returning the car was a lityle muck up, they come to collect courtesy car,and the reg plate was different ftom their paper work so they never took it, I rung to say all this, and another date was arranged for collection

Really good service, fast & efficient

Very quick very efficient and communication first class

They were very efficient and sorted everything quickly and were very helpful cannot fault them .

Very efficient company to deal with. They dealt with everything to do with my claim. 5 star company

Super service .
Friendly customer service

Excellent service all round