Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
Poor
380 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cant login
Cant login, 2step verificatirn wont send, and there is no contact link for errors or to confirm they have my right phonenumber. Is it a scam?
March 17, 2023
Unprompted review
Reply from B4BPayments
Dear Ørjan Nordbø,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Kind regards,
B4B Payments Team
Quick help
I was contacted very quickly and my problem was addressed and solved. I felt supported and helped.
March 8, 2023
Unprompted review
Reply from B4BPayments
Hi Em,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words.
Regards,
B4B Payments Team
Useless card
Useless card. I really don’t understand what it’s for. Is it for scrapping ice from your windscreen or scooping up dog mess? It doesn’t do anything else apart from hold (steal) your cash.
Impossible to use. Impossible to log into your account. Don’t receive text messages for code.
Is this set up actually legal?
I know it’s a legal requirement. So why aren’t you sending me the text?
March 3, 2023
Unprompted review
Reply from B4BPayments
Dear Customer,
the 2 factor authentication is a legal requirement.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Doesn’t let me register
Doesn’t let me register, the app is awful doesn’t let me enter the date of birth….
February 28, 2023
Unprompted review
Reply from B4BPayments
Hi Suhail Hafiz,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Card is useless on regular websites
Card is useless. Only way to get your money is to topup either an Amazon account or a Revolut account with the balance on the card. Way better than chancing it with this card when trying to shop on regular internet websites. Hope that helps!
February 17, 2023
Unprompted review
Reply from B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
The card can be used on every website or eCommerce platform, but some merchants may restrict activity like this as the prepaid card is not linked directly to a personal bank account.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Reply from B4BPayments
Dear Midwooton,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
DONT EVEN THINK OF BANKING WITH BREAD4SCRAP
I would happily give my experiences of this company no stars. I had my card stolen, my bank account cleared out within 2 days. The first attempt made within 8 mins of the card being stolen - 11 attempts, 8 successes of taking money out of the account. At no point was I alerted by the bank to this happening despite the fact that I’d never taken money out of the account and always put my money into the account at the same place ( 200 miles from where the money was stolen ). I’ve got a new card but can’t register it and the company will not reimburse the loss to me! They obviously feel that the responsibility for the theft is all on my side. I would advise anyone reading this NOT to even think of signing up for one of their cards. They have no interest in keeping customers money safe at sll
January 11, 2023
Unprompted review
Reply from B4BPayments
Dear Mary,
I'm sorry to hear that
In the event of card theft with PIN, the only solution is immediately blocking the card through your account online or calling our cs and report to the Police.
For further assistance, please giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Impossible to access my money
Impossible to access my money. I need a card in order to access my money and there doesn’t seem to be any way to get one.
February 1, 2023
Unprompted review
Reply from B4BPayments
Hi Cazza,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Avoid B4B if you can
Got provided within a B4B payment card for my Fitbit refund and it's been shambolic from the start. Took months to be able to log into the service because their system wouldn't work, then they fixed it without telling me so I didn't even know it was working.
Now the card barely works anywhere online and when I have tried to pay it's really unclear if the payment has actually gone through or not. Most of the time it's failed though.
January 31, 2023
Unprompted review
Reply from B4BPayments
Hi James,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Received card not happy but had to call to get…
Received card but had to call to get money loaded onto card. App doesn’t work so unlikely to use again
January 28, 2023
Unprompted review
Reply from B4BPayments
Hi William,
I'm sorry to learn of the experience you've had with us.
We don't load the cards actually, we are the card provider.
Our company clients load the cards.
Anyway we’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Can't login
Can't login. It is asking me for an SMS code but never asked for my phone number.
January 26, 2023
Unprompted review
Reply from B4BPayments
Hi John,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Bad experience registering a card
A new card, no way to register it.....
January 5, 2023
Unprompted review
Reply from B4BPayments
Hello Josefina,
I'm sorry to learn of the experience you've had with us. It doesn't seem that tried to contact us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Who are they?
Who are they? I am not with anything called B4Bpayments??????.
January 3, 2023
Unprompted review
Reply from B4BPayments
Hi Timothy,
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I lost $100 calling the hotline because…
I lost $100 calling the hotline because my account was locked. About 10 times I waited for 20 minutes and then the signal stopped. When I finally got through, every agent told me that he couldn't do anything about it, but their manager would contact me by phone, it would be nice, unfortunately, I've been waiting for such a contact for several days and still nothing... I was waiting for the money that I have on my account almost half a year just so that I could not withdraw them :) I have lost faith in this company. It all seems like one big scam....
January 2, 2023
Unprompted review
Reply from B4BPayments
Hello Mariusz,
we sent to you again the email to proceed with the kyc.
Regards,
B4B Payments Team
Worked once after trying and contacting…
Worked once after trying and contacting them for a week , received another card now and no way old one will work for me tried 10 different transactions , and no way to load new card or to get info on what to do with two separate cards anywhere ? Convinced it’s designed to not pay out !
December 15, 2022
Unprompted review
Reply from B4BPayments
Hi Diarmuid,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Got a refund from Fitbit unfortunately…
Got a refund from Fitbit unfortunately Fitbit didn't provide this company my number and after reading reviews I was really worried
However LAURA that I spoke to sorted the issue in under 5 minutes and was very professional and extremely efficient, I work in customer service and we never get praise when we do something well so here it is WELL DONE LAURA THANK YOU
December 13, 2022
Unprompted review
Reply from B4BPayments
Hi Trevor,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks again for your kind words
Best Regards,
B4B Payments Team
Nothing works the card is useless even the app
If only I could give y'all a half star cause your app does not work it keeps on saying my credentials are incorrect even after changing my password 3 times and I can't use my virtual card to purchase anything, tried purchasing on takealot but nothing works I agreed 5 times already on purchase but it's not working I'm fed up with these people, them and fitbit cause I waited 4 months for my refund and I get it this way which seems impossible to use (virtual card) your service is horrible @B4B hope you resolve this
December 12, 2022
Unprompted review
Reply from B4BPayments
Hi KG,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Unable to proceed after ID confirmation email
Your ID check has been completed successfully
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Unable to proceed after ID confirmation email
November 15, 2022
Unprompted review
Reply from B4BPayments
Hi 김김택근,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Can't log in. Useless
Can't log in. Can't register phone number. Can't access account. Useless process. Can't access my credit. Stupid yo wait 5 months for a fitbit ionic refund and get this tripe to try to deal with. Why can't I see a box for my phone number? Also customer service not open all weekend. Great for me who works all week
November 11, 2022
Unprompted review
Reply from B4BPayments
Hi Kerry,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
crap and painful
November 7, 2022
Unprompted review
Reply from B4BPayments
Hi Richard,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
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