Babyhuyswebshop Reviews 

5,313
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered two car seats and they were much cheaper on babyhuys in comparison with any other place in Ireland. The shipping cost didn't arise and was a good surprise. I didn't get tracking number... See more

Rated 5 out of 5 stars

We bought a buggy Mutsy Nexo from this website and it was a great service. We have originally ordered blue stroller, but customer service team contacted us with an apology and said that unfortunately... See more

Rated 5 out of 5 stars

My order did not get delivered, but it was because I read the online delivery date wrong. In Europe the day comes before the month. They were impossible to reach by phone, and it took a week by emai... See more

Rated 5 out of 5 stars

Made a purchase at Babyhuyswebshop recently. Have bought a stroller Quinny Hubb Mono Ocher on Graphite. The delivery was fast, communication with the shop also fast and easy. The stroller is a really... See more

Company details

  1. Baby Store

Written by the company

Bij Babyhuys vindt u een uitgebreid assortiment met handige en stijlvolle baby- en andere artikelen van topkwaliteit. Met deze artikelen zijn uw kinderen dan ook verzekerd van zowel comfort als veiligheid. At Babyhuys you will find a wide range of useful and stylish baby products of top quality. With these articles, your baby is therefore assured of both comfort and safety.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,313)

24 reviews in the last 12 months

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Rated 2 out of 5 stars

Unfortunately disappointing experience

I have previously shopped at Babyhuys (in 2021) without problems and fast delivery to Denmark.

On April 21, 2023, I ordered a stroller that stated 3-4 delivery days, and the money was withdrawn three days later, but I received no update by email other than the order confirmation/invoice I received on the day of purchase. A week after the money had been withdrawn from the account, I sent an email to find out what the status was. As I haven't received a reply to my email after another three days, I called them and are told that it will be sent the following Friday, i.e. two days later. I hear nothing on Friday and send them another email to find out the status - again I don't get a reply until the end of the following week and they can't be reached on the phone in the meantime. Here the answer is that the item is not in stock, they expect it will take another week, but I can get a 5% discount. Now I have waited 3 weeks for a delivery where the money had already been withdrawn (in Denmark it is only legal to withdraw the money when the item has been dispatched, but I don't think this applies throughout the EU?), so I decline the offer and receive the money back a few days later.

Despite my previous good experience, I will not shop here again. Fortunately, they were quick to refund the purchase amount, but communication from their side has been somewhat lacking.

UPDATE:
After this review I received an apology and a discount code for future purchases - just worth mentioning.

April 20, 2023
Babyhuyswebshop logo

Reply from Babyhuyswebshop

We are very sorry that things went wrong! At first the supplier thule did not mention that your Thule trailer was delayed, hence we mistakenly communicated wrong information to you which is of course not the intention!

We offered you a discount if you still wanted to wait for the trailer but you preferred not. We cancelled the order on your instructions.

It's a pity that you were satisfied before but because of this miscommunication not anymore.

Rated 5 out of 5 stars

Toddler car seats

I ordered two car seats and they were much cheaper on babyhuys in comparison with any other place in Ireland.
The shipping cost didn't arise and was a good surprise. I didn't get tracking number for my order but the support service was good and reassured that products were shipped.
Products arrived within 3 weeks and perfect conditions.
I highly recommend babyhuys

March 23, 2023
Unprompted review
Rated 4 out of 5 stars

Efficient Service

My order was processed and shipped very efficiently. There was issues with the postal service but I received excellent and fast support from the Babyhuys customer service. Order was received in perfect condition and as described on website. 👍👌

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great experiance

Package arrived very fast.
Support is a bit "slow" and could not fix my issue (the webside did not provided my street with the right number so i had to put in the wrong number). Support answered 24 hours later and said, package is already on the way, no change possible anymore.
I got in touch with the deliver company and we could set the right address.
Anyway, I got what I had ordered. I would order again from this company if I need things again.

Regards
Peer

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Trusted website, fast shipping

This is the first time i order from this website, i have received the stroller the day after, it was super fast better than expected.
Also i contacted them by email and they answered me in few days.
Recommended.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect shop.

Perfect shop.
I was afraid that it was a scam, that becasue they had so cheap prices and almost free shipment in EU.
It is very recomended.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Best service ever / very good quality

Best service ever, a very reliable and efficient with excellent quality of the products. I received my items in a good packing box and they are better than what are shown in the photos. Delivery was very fast and smooth. I recommend it and I will order again as needed

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

110% recommend

Brilliant service, very affordable prices & fast delivery.. what more can I say? I definitely recommend this company. Thank you babyhuys!

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Very satisfied customer. I bought the baby zen Yoyo and not only was it cheaper than any Irish sites it was also in stock for immediate dispatch. It arrived exactly a week later and in time for our holiday!

June 27, 2022
Unprompted review
Rated 5 out of 5 stars

Quinny Hubb Mono Ocher on Graphite purchase at Babyhuyswebshop…

Made a purchase at Babyhuyswebshop recently. Have bought a stroller Quinny Hubb Mono Ocher on Graphite. The delivery was fast, communication with the shop also fast and easy. The stroller is a really good product, very comfortable for the baby, you can choose different positions for sleeping. The chair itself is quite big, so it is convenient for bigger babies, for the smaller ones, which are up till 6 months it is good to use an extra pillow, to make the space more cozier. But already in such a small age it is already comfortable enough to have a walk with this stroller that baby can see around and observe. The space for carrying things is really big, good for shopping. And that all together looks really cool, very stylish. Also love the color. Highly recommend.

June 27, 2022
Unprompted review

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