Babyhuyswebshop Reviews 

What a great buying experience. Recently purchased a Babyzen Yoyo stroller from them. Purchased on the 12/06 and was delivered to me by the 16/06 in Ireland. Really smooth transaction and swift delivery, what more could you ask for. Really happy with my purchase, best price I could find online too

Took a little longer to arrive in Ireland, > 1 week but arrived in perfect condition.

Fantastic service and very quick delivery. Ordered a babyzen yoyo stroller and it arrived to Ireland in 4 days and in perfect condition. Very happy customer thank you :)

We bought a buggy Mutsy Nexo from this website and it was a great service. We have originally ordered blue stroller, but customer service team contacted us with an apology and said that unfortunately there is a delay on our order. They did offer us to cancel order if we want. We asked if they could send us another color, which was in stock and they were very kind to agree, sent it to us and we got it next day. Amazing customer service, with very fast reply and very helpful and friendly people. We are super happy with out buggy and definitely will come back to this website/company! :)

The delivery of our car seat is now more than 3 months delayed even though you write: "Fast delivery. In stock, delivered within 1-3 working days" on your website. We just received an email saying its expected delivery will be on 8 August - more than 4 months after ordering!

In the meantime we have received 8 (!) different expected delivery dates.

I can read that many others have had the same bad experience with ordering car seats - and that many comment on the bad customer service. We get no information/explanation on why our order is delayed (except from the first, where the blame was on the Suez blockage).

We find this extremely unacceptable as this equipment is highly time sensitive. If we had ordered a book or a toy, it would still be very poor service, but we could have waited. This is a critical equipment that we need as soon as possible.

This has been the worst online shopping experience i have ever experienced. Babyhus sent the wrong frame for the stroller to start, then sent a wingbase for a car seat that we already had, rather than the car seat itself. And they have just sent a frame to us again that we don't need. And they haven't been able to deliver the car seat we ordered. And finally, they have botched the refund and refunded us for the wrong item. The customer assistance has been horrible. Never will we shop here again, and we would warn you not to either.

UPDATE 26 July. After discussing this situation with their manager they offered 15% off the price, conditional that I took this review down first.

UPDATE 11 August. The company has now contacted Trustpilot to have my review removed.

I ordered a car seat for my 6 year old on the 19th june, after i saw on the website written delivery within 7 days, today i sent them an email asking if my order has been dispatched as i didn't got any email from them since the order confirmation, i used English language and i got a reply in german. I tought maybe they don't have an english speaking person to assist me but after checking Trustpilot i see that they do since its verry nice and eloquent explained in English... anyways, if i can trust google translate the reply i got is that the poduct will be shipped within 2 weeks. Hold on now, its written on the website "EXPECTED TIME OF DELIVERY: 7 DAYS" copied from the website. Not sure if a review is in order but i never got the product, i would have never ordered in the first place if i knew it takes so long to be delivered, im not ordering from USA for Gods sake.

After writing this review, next day my product was shipped and it arrived in great condition, i will not change the star rating as i believe the missinformation got me in this position. It is a good product for a great price but if you order be ready for delays without explanation.

I got a phone call from the shop we agreed that it was a miscommunication and language barrier. Now that i had the experience i will be willing to order again as the quality is top shelf for the price.

Very quick. Perfect.

Everything was quick and easy. Was annoyed to go on website a few days later to find the product I had bought was €40 cheaper than I bought it but I guess that's my problem!

The worst internet company I ever interacted with. I bought from them to save some money but ended up being forced to pay 250€ just for calling cost to reach them by phone. They stop answering email and it is very hard to find a working phone number.

They send me 1 of 3 products and didn’t get back to me about one of the products being sold out or refunded me before calling
In. I had to call in everyday to get help and they were nice in phone and said that they will respond back but never did. After soon 3 months I recieved my last big product but you know what? They sent also the products I already had recieved. Then I had to call back again and pay more phone fee to tell them about their mistake (that they had no idea about or could see in system). I could have kept the products and nobody would notice but wanted to be honest.

Now I have big unnesecary packages in my living room and at first they wanted me to pay for the packages to be picked up from my home for return. It was only free if I took the package (that they sent double) to the postoffice. The saga continues, I still wait some missing part of my stroller. They have no organization on things so It will end up with me calling again and again to gain the products.

So watch out for the ”good deals” if you don’t live in Netherlands. You will end up paying more than local price just for phone cost.

Excellent store, ordered to Ireland 🇮🇪 delivered within 4 days - Great prices would buy from again!! 😇

The footmuff is still pending.
They confirm I will get it in 13 weeks, so...
The bugaboo fox arrive in good condition, good quality, everything match with the description.
Recommended.
We couldnt find best price, really happy

The worst customer support ever.

I ordered an item that was in stock. One week after I still had no communication from the shop and no package, so I contacted support. An autoreply suggested that the case was created and I will be contacted within 2 days. On the 3d day no communication whatsoever. Only after I've contacted them on the matter I've got a promise that the package will be delivered in 2 weeks.
3 weeks passed - no package. I've contacted support who said that the package will arrive at the shop tomorrow and it will be immediately sent over to me. 5 days after still no package and no communication.
Contacted the shop again and I was promised that the package will be there tomorrow. Well, it is "tomorrow" night: no package and no messages.

UPD:

I've got an appropriate attention from the customer support after this review has been posted. Unfortunately, after some time it became known that the supplier could not supply the item.

I do hope that the communication will stay this way for all your customers.

Ordered from Ireland. DPD tracking didn’t work but support were quick with responses and very helpful. Would happily use their services again.

I ordered a pram from the website and afterwards received an email that they unfortunately did not have the product in stock despite the information displayed on the website. They offered me to choose between two alternative colors of the same product that they supposedly did have in stock. I responded and got a standard email back saying they would look into my query. After some time I called then to hear what the status was and their customer service agent did not manage to find my order, stating that I had asked for my money back (which was wrong but also which you also had not processed had it been the case). The agent did not manage to tell me which color product was now available or which one was ordered in my name or when it would arrive. She finally said it would come after one week, though still not able tell me which color she had ordered for me. I asked her to send me an email stating what my status was. I got an email stating I would get my peam after two weeks now. After a few days I received an email stating she was sorry for the wait and I would get my tracking information the following day. After another 4 days I wrote to ask what the status was and which color pram was now ordered for me as I was not previously informed. I got an email saying they understood my frustration but no answers to my question.

How long before this company expect to be able to answer standard questions like: which product have you registered that I ordered and when do you expect to deliver?

They currently hold 330 euro of my money and they do not seem to know what they are supposed to deliver for this money.

Great customer service. Very prompt with their responses. I ordered a Harvey 2 stroller. It came within 2
Weeks time. Even when I was stressed due to being heavily pregnant and international delivery customer service were super helpful. All good!

I bought a Yoyo babyzen 6+ stroller
The website says that the stroller has been delivered but I don't have it!
I wrote to babyhuys - I waited 2 weeks for the case to be examined ..
Then they write to me that I am making jokes and wish me a good day !!!!
I took the cart on a papypal loan because not everyone has the amount to pay 371 euro for the cart.
The website also says that the shipment is dpd fast free - not true, the shipment goes by the worst postnl courier company !!!!
They don't want to give me the money back and tell me that the package has been delivered!

On July 29, he writes that the cart was delivered.
I've been waiting for the case to be examined since that day.
On August 7, I asked politely how much more should I wait because I have paypal credit and I would not like to pay for something that was not delivered. I got the answer that a few days.
I waited until yesterday and wrote what is the matter?
on their part, I have never received information about the information, I have to remind myself.
They wrote me exactly this message:

Good day mrs. Lukacz,

We see that you're order has been deliverd.

We wish you lots of fun with it.

We hope to hear from you again.

Very bad of them.
When a company makes a mistake, it should act quickly - but I think they ignore my problem.
I am very sorry about that.
I wrote an e-mail to which I did not get a reply, but when I wrote a complaint and dissatisfaction here, I got an answer immediately.
Can you see above in what it says that you are trying to help me? ''
you are making fun of me.

I do not recommend this store

I am really pleased with the Mutsy Nio stroller I've ordered. Fast delivery to Bulgaria.

The customer service could be improved - it wasn't available when needed although the chat was on.

Fast delivery to Paris, France. Item as described, well packed. Recommended.