Back Care Solutions Reviews 2,629

Great service and delivery. Was given a demo for all features of my new office chair which is very supportive and suits my needs.

Thanks for delivering the ergonomic equipment. The process was smooth and straight-forward. I appreciated that the delivery person also helped me set up the items and showed me how they worked.

Easy delivery and good communication. Staff friendly and helpful

I had an assessment from BCS for my chair in my home office, organised by my workplace. The technician, Chris was exceptionally friendly, courteous, knowledgeable, and helpful throughout the entire visit.
Chris took the time to answer all my questions clearly and provided valuable insights that made the process smooth and efficient. His professional yet approachable manner created a great experience, and I really appreciate the effort he put into ensuring everything was handled effectively.
I am autistic and assessments etc. can be stressful for me but it was a pleasant process made so much easier by a brilliant technician.

Delivery was swift and the chair is exactly what I need for my reasonable adjustments.

I can honestly say this company provides an excellent service. The communication throughout was clear and professional, and the turnaround time to get the equipment to me was quick.
The delivery arrived at the exact time specified, as promised, and the team member who attended went above and beyond by taking the time to explain each piece of equipment thoroughly, which there were quite a few items. This level of care and attention exceeded my expectations for a delivery.
Quality service is rare these days, and it doesn’t go unnoticed when a company and its employees go the extra mile. Thank you to the whole team for making the process smooth and stress free!

After my referral was made by my manager, i got an appointment for an assessment quickly, i was unable to make the original date but a date was offered i could take for the following week.

Derek who did my assessment was polite and friendly, but also thorough and efficient.

I'm yet to receive the items from my assessment but this is due to my company and not Back Care Solutions so I cannot comment on the comfort/quality of these yet.

The service received was excellent from beginning to end. Both workers who attended to measure and then deliver and adjust the chair were very friendly and provided excellent customer service. I would definitely recommend

Great choice of equipment. Once chosen and the items were ordered, they arrived well packaged and very quickly. They have already made a huge difference to my comfort, very pleased, thanks.

From start to finish I have had the best experience with Back Care Solutions. The initial contact and the communication all the way through have been, professional, helpful and for me a very important part, friendly.
I have already recommended them to Colleagues at my place of work.
If I was asked to give marks out of 10, it would be a 20.
Wonderful Company, I would recommend to everyone!
Thank you Back Care Solutions.

Equipment availability was good and delivery very quick. I was pleasantly surprised that Back Care Solutions not only delivered this so quickly, but also installed the equipment, showing me how to use everything and helping me get set up. Would recommend and will use again in future for any ergonomic equipment.

The items delivered arrived earlier than expected the shared video assembly instructions were extremely useful and did not take too long to build the desk.

I was very pleased with the communications and responsiveness of your team. One example was when I asked what colour of the desk top would be I was provided with at least 5 different options to choose from.

Thank you for an excellent service with plenty of notifications to keep me informed.

Really smooth delivery. Staff were lovely, exactly the kind of professionalism you'd want from someone coming into your home. Really helpful explaining all the equipment and left everything tidy

Excellent Service
The technician arrived on time, came with multiple options, and was very friendly.
The repair was completely quickly and Steve was really helpful.

Would definitely recommend

The assessment was thorough and well explained and was not rushed at all. Looking at photos helped to further explained the issues with my office setup.

The service and support I received from Back Care Solutions was fantastic. They guided me through all the steps required to complete an accurate assessment and the gentleman who delivered my equipment, was kind, polite and exceptionally through going through set up and use for me. I couldn't have wished for any more care and support.

Great service from start to finish very polite and friendly staff.

Had a phonecall half hour before he was arriving ..so helpfull.. assembled
the chair together showing me all the different settings on the chair ..set the chair so I was comfortable and was very friendly ..great service .

Very happy with the service from Back Care Solutions and the prompt delivery of equipment required. Thanks again

Excellent service. Just took a bit of time to get the new chair delivered (c.just over a month)