Back Care Solutions Reviews 2,629

In September 2025. I placed an order for an ergonomic chair. In all honesty, I’ve only got positive comments to note. From placing the order, it took a couple of days for the delivery date to be confirmed, which was amazing, as the chair had been purchased for home use. The same correspondence confirmed the technician’s name, who set up the ergonomic chair, as well as other general information.

On the day of delivery I contacted logistics to confirm arrangements were still going ahead, and they responded within the hour, clarifying the delivery time slot.

I can’t sing the technician’s praises enough, he was friendly and polite, demonstrating how to use the chair, should I wish to alter any of the elements in the future. Once set up, he ensured I was comfortable in the chair, and happy with the current settings, which I was. The technician was super helpful, a real asset to Back Care Solutions, nothing was too much trouble!

Very professional service. Just what I was looking for.

Couldn't fault the service and very happy overall. From order to delivery everything was straight forward and to the point. Would recommend.

As far as I know this is the only company that makes made to measure customised chairs. It gives accessibility to work for people that require this.

A pleasure to order from. No complaints at all. Excellent products and customer friendly service. Highly recommended

Excellent service from ordering to delivery. Explained and set up fully would highly recommend

Excellent service. They know what they are doing to make sure you are comfortable using their equipment. They come to metre you as well as bringing a type of chair you need.
Highly recommended 👌

Andy was very polite and friendly, he ran over the reason for the assessment, the types of things that would be discussed and remained professional throughout. Andy listened to my current health issues and difficulties and was able to provide practical solutions and ideas to support my injuries. The assessment was very detailed and everything was explained to me in a way that was easy to understand. Thank you for looking at ways to support me and not just ticking a "one size fits all" box.

Back Care Solutions provided me with the best care, from start to finish. I can’t thank them enough, went through how to alter all my equipment should I need to as they set it all up for me. Top service provided

Quick set up upon delivery. Staff were knowledgeable, helpful, and professional throughout. I’d recommend this company due to their support in setting up adaptive office equipment, and sensitivity to customer needs.

The representative from the company visited me at home to conduct the assessment and was friendly, polite, and professional. The appointment was very efficient and the representative made all the necessary arrangements for a swift solution to my issue.

I cannot fault their customer service. I needed some advice, which was given very quickly and was very helpful. I did not feel that they were trying to sell to me, but rather giving recommendations which could assist.

From ordering to delivery the service was amazing

The chair was purchased through Access to Work. The team were helpful in delivering the chair when convenient for me. Furthermore, they were so helpful when the Assessor and DWP couldn't get the order correct, Back Care Solutions took the time to resolve the problem. When Derek (I think his name was) delivered and fitted the arms, he was lovely and nothing was too much trouble. The whole team were amazing from beginning to end.

When I replace my personal home chair, I'll be using this company.

Your technician was very efficient and professional, explaining the workings of the desk and chair in detail.

Had great service from Back Care Solutions with a standing desk ordered through my employer. I felt very comfortable with the person in my home and my desk has worked great for me. Its allowed me to get back to work with less pain.

I found the company to be efficient, helpful and friendly.

Responded to my quote enquiry really fast, once the pro-forma was paid the delivery was really quick and was as ordered. Thank you.

I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He explained everything and gave me practical suggestions to help me. And Zaayna on the telephone was also very helpful. So, so far, so good! I'll add another review once my new furniture has been delivered and set up.