The screen arms are excellent - very sturdy and stable. The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, a... See more
Company replied
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Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
Company replied
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more
Company replied
I had a desk uplifted as I did not require it any longer. The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled th... See more
Company replied
Company details
About Back Care Solutions
Written by the company
GET IN TOUCH
SHOP BY CATEGORY
TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
appropriate size chair finally arrived
appropriate size chair arrived
the seat was deeper and well cushion
the lumber support is good
the head rest is not secure and keep slipping down, but overall happy with this chair. Service from desk and delivery was outstanding
August 1, 2025
Reply from Back Care Solutions
Hiya Sharon,
We’re really pleased to hear that you’re happy with your chair overall — that’s great to know!
Regarding the headrest, I’ve just sent you an email with more details in case you'd like to discuss it further.
I'm very sorry to hear you experienced issues with your previous chairs. I’ve checked our system and couldn’t find any other orders under your name, so it looks like those may have been placed through a different company. Additionally, as the measurements aren’t handled by us directly, it might be worth looking into those concerns internally.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Best regards,
BCS Team
Great Company, Great Chair
The technician who came to discuss my requirements and measure me for the chair was really thorough, and considered some things that I hadn't thought about. He also made some really good suggestions. The turn around for delivery was really quick, and the demonstration of the various features and how to adjust the chair was really thorough. The chair is so comfortable and a definite upgrade!
August 7, 2025
Reply from Back Care Solutions
Thank you so much for your kind words, we are really please to hear that our technician provided a through and thoughtful service. Most importantly, we're thrilled that you're finding the chair comfortable and a real upgrade.
Kind Regards
BCS Team
Excellent service
Back Care Solutions made the order process simple and quick. They communicated very well right from questions asked through to delivery.
The delivery driver also lovely which was a bonus!
Chair delivered pre-built which was what I asked for, great!
August 18, 2025
Reply from Back Care Solutions
Hi Kate,
We’re delighted to receive your 5-star review and are glad the smooth ordering process, clear communication, and pre-built delivery met your expectations!
Kind regards,
The BCS Team
I received great service when my chair…
I received great service when my chair was delivered, the person installing was very informative and took time to show me how to adjust it to get the best use for my needs. It was much appreciated.
August 15, 2025
Reply from Back Care Solutions
Hi,
We’re thrilled to receive your 5-star review and appreciate your kind words about our delivery team’s informative and attentive service!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Katelyn,
We’re grateful for your 5-star review and glad our team could be helpful and friendly!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Laura,
We truly appreciate your 5-star review and are thrilled to hear you enjoyed our great service and friendly staff!
Kind regards,
The BCS Team
Firm arrived at designated time
Firm arrived at designated time, and took a short time to rectify the chair by changing the part.
August 12, 2025
Unprompted review
Reply from Back Care Solutions
Hi Hefina,
We appreciate your 5-star review and are pleased everything was resolved quickly and on time.
Kind regards,
The BCS Team
Steven was great and very patient and…
Steven was great and very patient and vey patient. He listened to me and digested what I had to say.
i felt that he know what he was doing
August 13, 2025
Reply from Back Care Solutions
Hi Debs,
We appreciate your 5-star review and are glad to hear that Steven’s patience and expertise made a positive impression.
Kind regards,
The BCS Team
Well informed throughout the process
Well informed throughout the process
Prompt response when I had a query
August 12, 2025
Reply from Back Care Solutions
Hi,
We appreciate your 5-star review and are happy to hear you felt well informed and received prompt support throughout the process.
Kind regards,
The BCS Team
Happy customer
Responsive company and all went smoothly with the installation of my desk
August 12, 2025
Reply from Back Care Solutions
Hi there,
We’re grateful for your 5-star review and glad to hear everything went smoothly with your desk installation.
Kind regards,
The BCS Team
Great and helpful products
The screen arms are excellent - very sturdy and stable.
The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, although I still experience some discomfort at night.
The chair works really well for my height (175 cm, with long arms and legs). The horizontal seat adjustment is a great feature. The only downside is that the armrests are quite far apart, which causes some shoulder discomfort after a while.
August 12, 2025
Reply from Back Care Solutions
Hi Laura,
We really appreciate your 5-star review and are glad our products have made a positive difference. One of our team members have been in contact with your company to try to resolve the arm rest discomfort so that we can help you to be as comfortable as possible.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi there,
We’re grateful for your 5-star review and delighted that our great service, quick delivery, and comfortable, well-made product met your expectations!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Sarah,
We appreciate your 5-star review and are happy to be recognized as a good company.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi there,
We appreciate your 5-star review and are pleased to hear you found our service excellent, quick, and efficient.
Kind regards,
The BCS Team
Amazing delivery experience- the…
Amazing delivery experience- the engineer was so helpful and knowledgeable. Fantastic product too
July 29, 2025
Reply from Back Care Solutions
Hi there,
We’re thrilled with your 5-star review and glad our engineer’s helpfulness and the quality of the product made for an amazing delivery experience!
Kind regards,
The BCS Team
Overall the service was excellent
Overall the service was excellent. Speedy, precise and a brilliant service. Made me feel at ease and were clear with the actions and direction we were going.
August 8, 2025
Reply from Back Care Solutions
Hi there,
We appreciate your 5-star review and are delighted our team provided clear, efficient, and reassuring service throughout your experience.
Kind regards,
The BCS Team
Great Service…
Service was excellent Derek was great explaining how to use chair and leg rest
August 8, 2025
Reply from Back Care Solutions
Hi Elaine,
We’re grateful for your 5-star review and glad to hear Derek provided excellent service and clear instructions on using the chair and leg rest!
Kind regards,
The BCS Team
Brilliant Product
Great product and I really like the fact that it can be folded away. The various heights are also helpful. It's very sturdy.
July 31, 2025
Reply from Back Care Solutions
Hi Adwoa,
We’re thrilled to receive your 5-star review and glad you’re enjoying the foldable design, adjustable heights, and sturdiness of the product.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Rosemary,
We truly appreciate your 5-star review and are glad to hear you were pleased with the well-mannered delivery person.
Kind regards,
The BCS Team
Thank you for
Thank you Back Care Solutions for the great service. You delivered and assembled my chair. Checked if i was comfortable. My assessment was done thoroughly before the equipment was delivered. The equipment will help support my posture provide comfort & keep me safe. I would recommend Back Care Solutions for high quality equipment.
July 24, 2025
Unprompted review
Reply from Back Care Solutions
Hi Tendayi,
We truly appreciate your 5-star review and are glad our thorough service and equipment are supporting your comfort, posture, and safety.
Kind regards,
The BCS Team
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