Back to Basics Reviews 559

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any f... See more

Rated 5 out of 5 stars

First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice s... See more

Rated 2 out of 5 stars

I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted. This time DPD is holding my parcel in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and impeccable service! I ordered the discovery gift box as a birthday present. Special thanks for the super fast delivery! We had the birthday on Friday and the parcel arrived on T... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

It is in our manufacturing workshop located in Marseilles that we produce our natural and artisanal cosmetics.


Contact info

3.6

Average

TrustScore 3.5 out of 5

559 reviews

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Rated 5 out of 5 stars

Excellent customer service and products

Excellent customer service, with fast and free delivery! The soap exudes quality and is highly moisturising. The soap racks are just gorgeous, too. I initially found the deodorant not effective but, after several uses, it’s working beautifully! It doesn’t leave a greasy feeling and feels somewhat powdery (which I like). The only thing is that it barely has any scent. It would be lovely if it was more fragrant, but that’s not a big issue as it works well.

October 17, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful natural soap

Wonderful natural soap, I recommend it also for after-sun shower, it's very moisturizing.
Fast and accurate delivery

October 17, 2019
Unprompted review
Rated 5 out of 5 stars

Incredible!!

The most beautiful, natural sponges I have ever purchased. They smell of the sea and more than double in size when wet! I will be buying again!

The soap is also incredible! So soft on the skin! Perfect for my children!

October 16, 2019
Unprompted review
Rated 4 out of 5 stars

Shampoo bar and tooth powder

The shampoo is fantastic. One needs absolutely no conditioner afterwards.The toothpaste is ok, next time I will probably order the mentholated one because the taste isn't great...any other idea except mint for improving the taste of the powder ? could be another essential oil such as orange or lemon or ?

October 15, 2019
Unprompted review
Rated 3 out of 5 stars

good product but very expensive and by…

good product but very expensive and by the photo it seemed bigger but was very small instead...

October 15, 2019
Unprompted review
Back to Basics logo

Reply from Back to Basics

Hello,

Our prices are calculated according to the quality of the raw materials used, the necessary production time and the various costs related to the cosmetic activity (legislation, compliance to rules, hygiene, labelling, etc.) and the artisanal aspect of our company.

Our products are very economical, and have a fairly long lifespan which makes them quite competitive with industrial products.

Regards,
Anais

Rated 5 out of 5 stars

Amazing site

Amazing site - original and pure products and with free shipping why would you go anywhere else. I’ll be using these products from now on.
Royden Irvine
Dangar Island
Australia.

October 11, 2019
Unprompted review
Rated 5 out of 5 stars

My experience with the team so far is…

My experience with the team so far is pleasant. Facing difficulties in the delivery due to customs clearance, however the customer service personnel Clémence is very kind to address my query when I phoned them.

I still haven’t got my parcel and I am now certain the parcel will reach me in a day or 2 after visiting the customs office directly.

Can’t wait to use your products. My only worry is I don’t want to go through this tedious process when I order next.

Direct shipping through a courier will be easier than the postal service. It’s very painful.

Having said that I am really excited to use the products. Go green! ☺️

October 11, 2019
Unprompted review
Rated 4 out of 5 stars

Wrong item sent but Comme Avant are working to put this right

I initially gave a poor review but this was my fault as emails had gone into a secret spam folder I didn't know I had! Pleased there is an explanation and looking forward to future purchases.

I was very pleased with my first purchase, a shampoo bar. It was pleasant to use and soothing to my skin. A good replacement for liquid soaps in plastic bottles. When it ran out I ordered some more but was sent something completely different, a moisturising bar. Mistakes happen. Comme Avant have replied to my emails and will send out the correct item and let me keep the incorrect one at a reduced price or send it back.

October 8, 2019
Unprompted review
Back to Basics logo

Reply from Back to Basics

Good day,

We apologize for the inconvenience.
Please kindly check if our emails went into your spam mail.
Indeed we have emailed you back on September 30th as well as October 7th, and we were waiting for your answer to rectify our mistake.
Thanks for your understanding, hoping to hear from you soon.

Best regards,
Clémence

Rated 3 out of 5 stars

Creme bar

Honestly,it arrived in greasy-looking paper and so far I have not had much joy from it as it does not dissolve smoothly on skin or in the bath. I will persevere with it, because it has good reviews and I like the short list of ingredients. It is not a desert-island product for me though.

October 8, 2019
Unprompted review
Back to Basics logo

Reply from Back to Basics

Good day,

For an easier use of our cream, you have to warm it between your hands for a few seconds. When it starts to melt, you can apply it gently on the area needed.

I hope this can help you enjoy it.

Best regards,
Clémence

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