Back to Basics Reviews 559

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Driver driving the truck YX22 WZZ on 20th December at 3.49pm was negligent, reckless and moronic. Their drivers clearly have no shame driving horrendously with the company logo so how can I have any f... See more

Rated 5 out of 5 stars

First purchase on this site: natural mentholated Miswak powder. Well described on the site, arrived quickly and without shipping costs (very appreciable). Until now (a week) I like it, leaves a nice s... See more

Rated 2 out of 5 stars

I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted. This time DPD is holding my parcel in... See more

Company replied

Rated 5 out of 5 stars

Excellent products and impeccable service! I ordered the discovery gift box as a birthday present. Special thanks for the super fast delivery! We had the birthday on Friday and the parcel arrived on T... See more

Company details

  1. Cosmetics Store

Information provided by various external sources

It is in our manufacturing workshop located in Marseilles that we produce our natural and artisanal cosmetics.


Contact info

3.6

Average

TrustScore 3.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such great products

Such great products. I enjoy using my powder toothpaste and my shampoo bar will shop for more thank you for having natural products keep up the good work.

October 7, 2019
Unprompted review
Rated 4 out of 5 stars

tooth powder

I did a lot of research for tooth powder to eliminate the plastic tubes that come with common toothpaste and I decided to try Comme Avant toothpowder. It is a bit hard to get used to at the beginning because it doesn't foam like a typical tooth paste and the minty flavor is very subtle, but I have used it for quite awhile now and feel as though it cleans as well if not better than my old toothpaste. It isn't too abrasive and my teeth feel clean, which is the most important. I an very happy with the results.

October 4, 2019
Unprompted review
Rated 5 out of 5 stars

Really enjoy using your products

Really enjoy using your products. They work well and have delightful scents. Thanks for procuring the extra certifications of purity of the ingredients, its refreshing to get to purchase from like-minded folks!

October 2, 2019
Unprompted review
Rated 2 out of 5 stars

Good product ruined by abysmal delivery service in uk.

I’m disappointed to be submitting this review. Last time I ordered from this company their lovely high quality product arrived in good time and I was delighted.
This time DPD is holding my parcel in their depot 100 miles away since 23 September. There is no way to contact them, always a sign of a rotten company, they don’t respond to comments on social media. Looks like my money was wasted because of a useless delivery company.

October 1, 2019
Unprompted review
Back to Basics logo

Reply from Back to Basics

Good afternoon,

We are sorry for this inconvenience. As we told you by email, we made an inquiry with the delivery service and we invite you to let us know about your parcel's situation. We always make sure our guests guet their parcel.
Thanks for your patience and for your understanding.

Regards,
Anais

Rated 5 out of 5 stars

Amazing

Very good experience, fast shipping and great products!

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

I love the shampoo bar

I love the shampoo bar! It made my hair soft and silky after washing unlike the shampoo bars that I've tried from Lush. It also kept my hair clean longer. The only thing I wished could be different is the application process. Although being a hard shampoo bar with a clay-like texture kept the bar from crumbling, it was a little hard to apply it to my hair. That said, I loved the feel of my hair after using the shampoo and would definitely repurchase :)

September 30, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely natural products and my hair…

Lovely natural products and my hair loves the shampoo bar.
Very prompt and free delivery, thank you and keep up the good, natural work, very inspiring. I live on a boat for half the year and I am looking forward to not worrying about what I will do with the next empty plastic bottle or toothpaste tube!

September 30, 2019
Unprompted review
Rated 4 out of 5 stars

Comme avant

Excellent products: healthy, good quality as well as eco friendly. Delayed delivery, but arrived well once it was sent. Will buy these products again!

September 30, 2019
Unprompted review
Rated 5 out of 5 stars

cut the use of plastics

Nice products delivered promptly in good packaging - all part of trying to cut the use of plastics in the bathroom. Ideal.

September 28, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look