Bailey of SheffieldReviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great shopping experience

Really great shopping experience, nothing was too much trouble for Adele, she kept me informed and made sure everything was correct before shipping. Product is brilliant one off, looks good and the quality is exceptional. looking forward to purchasing another.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Bailey of Sheffield. The website is easy to navigate, and the designs are truly unique and stylish. The quality of the product exceeded my expectations—it’s clear that great attention to detail goes into everything they create.

Customer service was also excellent—responsive, helpful, and professional. The packaging was elegant and ensured the item arrived in perfect condition.

Overall, a great experience, and I would definitely recommend Bailey of Sheffield to anyone looking for high-quality, stylish pieces.

April 27, 2026
Rated 5 out of 5 stars

Lovely quality bead

Bought a matte gold Bobbin bead. Excellent quality as expected from Bailey, and good communication and quick delivery. Always a pleasure to buy from Bailey!

April 27, 2026
Rated 5 out of 5 stars

Great Quality British Steel Jewellery

Very pleased with the service received on my 2nd purchase. I lot of the designs I really don't like, but those I do, I like a lot. The necklaces are the best with lovely chunky clasps and being steel, they don't tarnish. Love the eco beads too - got one for my 50th birthday on a 22' chain and I never take it off. I'd like to see some more bracelet designs - I don't like the current range but would love a British steel bracelet. I've not had to return anything or deal with customer services, my purchases have all gone without a hitch.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

They took a last-minute order for a…

They took a last-minute order for a necklace and two cable bracelets for me to give to people in my wedding party
Even hand delivered it for us and wished us the best
Brilliant quality jewellery
Not the first time I've purchased from them and most likely won't be the last

April 10, 2026
Rated 5 out of 5 stars

An excellent bracelet and the service…

An excellent bracelet and the service provided by Adele was excellent too. A pleasure doing business with a British company. What makes these bracelets so good is there uniqueness. High quality what you would expect from a British company.

March 30, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much for the very lovely words Dennis. Very much appreciated! :)

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advised after a couple of months wear! It's not going anywhere now! Looks so good and will last forever. Thanks

December 16, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words, much appreciated!

Rated 5 out of 5 stars

Stainless Steel Cable

I’d been considering a Bailey for a while. I love the simplicity of the stainless steel cable. Ordering was easy with clear guidance on sizing, something I’d notice was missing from others especially for larger sizes. Delivery was quick and efficient. Quality is excellent as I’d expect from made in Sheffield items.

March 20, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Neil.

Rated 5 out of 5 stars

A+++ service

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work.

Adele has been great both times, spoke about all the options available, gone above and beyond with everything, delivered exactly what we were looking for.

Thank you

March 16, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words, very much enjoyed working with you :)

Rated 3 out of 5 stars

The driver had left my…

Not the Best the driver had left my expensive purchase on doorstep in full public view and claimed that i had received and signed for it.
Dear Adele apologies for the 1 star review as I assumed 'Truspilot' was the ones who delivered the item and as I stated in a previous email I do not blame Bailey's for what happened blame lies solely on the delivery service as I have made an error I will correct the star review to acceptable but also not the best delivery service that could have been received.
Kind regards Nathan.

March 10, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Hi Nathan, We spoke on email only a couple of hours ago and we apologised that the driver left your order on your doorstep. We pay a premium price for deliveries to be signed for. You ordered the item on the 9th March and it was delivered on the 10th March. I feel the 1 star is unfair, as we did everything possible for your order, the only thing that let us down was the courier. kind regards Adele

Rated 1 out of 5 stars

Poor delivery service

Ive made 2 orders, first order was a fully loaded bracelet, supposed to be signed for on delivery, it was left in a plant pot, so no idea who signed for it.

Second order i ordered some extra beads, they were supposed to be here yesterday, but delivery was delayed, supposed to be delivered next working day but still heard nothing from the delivery company and dont know where my order is.

Going to chase it up now.

The product that has been delivered is great, exactly what i wanted. Sadley the delivery service has let the company down.

February 27, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Good morning David, sorry that the delivery company let us down here. But please note, as much as we would love to be able to oversee a couriers delivery from start to finish, we are not magicians, and unfortunately these issues are out of our hands. We are fortunate to have an agent that does let us know issues asap and does help our customer services to ensure we keep our customers in the loop as much as possible to get a delivery actioned properly. Sorry that we had issues with yours.

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