Bailey of SheffieldReviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality bracelet and service…

Excellent quality bracelet and service is spot on nothing is too much for them sent back for a repair( human error) and returned back a few days later all fixed would definitely recommend Scott and Adele

February 18, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much Mark.

Rated 5 out of 5 stars

Fantastic bracelet and very well made

Fantastic bracelet and very well made. Well present box and all the extras like milled screwdriver make it a special product. That impressed i purchased a second to gift to someone.

Highly recommend and a unique piece that's going to last

February 23, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Tim!

Rated 5 out of 5 stars

Smiley bead necklace.

I have bought several items from Bailey over the years and they have all been exceptional quality and hard wearing. This time I have bought a smiley bead necklace, another super bit of Sheffield stainless steel jewelry.

February 14, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and quality product I would definitely recommend purchasing from here keep Sheffield steel going.

February 6, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Paul. Much appreciated.

Rated 5 out of 5 stars

fantastic

The ease of order was fantastic, and I'm sure my daughter will love the bracelet.

January 29, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Abigail.

Rated 5 out of 5 stars

Exceptionally brilliant customer…

Exceptionally brilliant customer service and fantastically made jewellery - I have a bracelet full of beads and a necklace. I cannot recommend this business more, not only is it a British made production line and service but they are the epitome of buying local regardless of where you live. No request is too much and the quality of the jewellery is top notch.

January 30, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read, thank you Nikki! :)

Rated 5 out of 5 stars

Fabulous bracelet

Fabulous bracelet . I purchased with a memorial bead for my brother - it’s perfect . The quality is amazing and so is the packaging. Correspondence was also excellent

January 28, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words David.

Rated 5 out of 5 stars

Amazing experience

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a long time chatting and finally ordered. Personal service and treated you like a friend more than a customer. And as for the product, exceptional quality and a really attention grabber.

December 28, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much for the kind words James.

Rated 5 out of 5 stars

Amazing experience as always from…

Amazing experience as always from bailey of sheffield. We had issues with the courier and Adele stepped in, and got redelivered in 24 hours. Will always use Bailey Of Sheffield and highly recommend their products

January 23, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Gemma.

Rated 5 out of 5 stars

Exceptional

From the very beginning, the service was outstanding. I wholeheartedly recommend their products and services to anyone looking to make a purchase.

January 23, 2026
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words.

Rated 5 out of 5 stars

Fantastic service and beautiful…

Fantastic service and beautiful product! I bought this as a surprise birthday present for my husband and Adele and team went above and beyond helping me with the order process and even hand delivering the bracelet to me so it would arrive in time! My husband loves the bracelet and charms and it fits perfectly. Thank you Bailey of Sheffield, I will absolutely be ordering more charms to add to my husbands collection!

January 20, 2026
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you very much for the kind words Emma! :)

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