Bailey of Sheffield Reviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding quality and totally unique

My husband has been wearing the bracelets for years now and loves them. There is nothing out there to match the quality of these. They are totally guaranteed and BoS are extremely fast in doing a repair if it is ever needed. The beads are also fantastic and we love that you can customize lots of them too. Can't say enough good things about BoS. You will never be disappointed

November 27, 2025
Rated 5 out of 5 stars

The jewellery caught my eye as it’s…

The jewellery caught my eye as it’s made in Sheffield - my son was born in Sheffield but we had to move away when he was 7 - he still thinks of Sheffield as a special place and I have bought one of your bracelets for him as a present as I think he will be over the moon to have something Sheffield made. He lives in Spain now but he still loves to visit old Sheff - it’s great to see a quality brand being manufactured in the Steel City and I wish you all the best for success - I think your branding and products are great

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Superb product.

Superb product.

I am very pleased with my purchase. Great communication, too.

I would highly recommend Bailey of Sheffield.

November 27, 2025
Rated 5 out of 5 stars

Excellent company to buy from ❤️

I originally bought my partner a bracelet and beads a couple of years ago as he loves their work , so I have just purchased 2 more beads from them to add to his bracelet. They are a wonderful company and nothing is too much trouble for them and when buying something they keep in touch with you personally through the process . Keep up the excellent work Baileys 😊❤️

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, fantastic service.quality product.5 star.
You can make everything personal.
I love my bracelet

November 13, 2025
Rated 5 out of 5 stars

Many thanks

Many thanks. Another top quality item, you guys are truly fantastic.

November 10, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words Phil! You are a great customer :) :) :)

Rated 5 out of 5 stars

Bespoke & Unique

Very personal experience
Professional & caring demeanor
High quality workmanship
Bespoke & unique gift

November 7, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words. Always appreciated!

Rated 5 out of 5 stars

Fantastic product and quality

Like all items from Bailey,finish and quality second to none along with top quality packaging and presentation,a credit to not only all involved in design and manufacture,but also a nod to Sheffields fantastic heritage.

November 6, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

What a lovely review to read on a miserable wet day. Thank you for brightening up our day Steve. :)

Rated 5 out of 5 stars

Purchase charm for my sons birthday,but…

Purchase charm for my sons birthday,but looked like it would not be here in time ,so e mailed to ask if could be posted sooner and that happened and he got it for his birthday thanks for your help

October 23, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Yvonne, we always try to meet deadlines if we know them! :) Hope you all had a fabulous celebration and thank you for thinking of our products for your sons birthday.

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