Bailey of Sheffield Reviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Mix up with delivery date which was a…

Mix up with delivery date which was a problem as it was a birthday present however they resolved same day making a personal delivery by car. Everyone makes mistakes now and again but it’s how you deal with them that counts. Fantastic customer service!

October 29, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Aww thank you John. We do try! :)

Rated 5 out of 5 stars

Ordered an engraved bead

Ordered an engraved bead. Sent off the designs to Bailey and the bead was delivered to me a week later.
Really pleased with the bead and excellent delivery time.

October 27, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Paul for the kind words, always appreciated.

Rated 5 out of 5 stars

Very pleased

Very please with my custom images and text capsule bead. It’s my 5th thing I’ve bought off them.
So much attention to detail and I know it will last forever even with daily wear
5 star

October 17, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Steven. We love working with you on your designs :)

Rated 5 out of 5 stars

Chain

Excellent quality chain from Bailey would highly recommend Bailey to anyone looking for quality at a good price.

October 3, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Richard.

Rated 5 out of 5 stars

Bought my husband Steve his 1st Bailey…

Bought my husband Steve his 1st Bailey for his 50th,now many years and beads later he is still very pleased.Just bought him a 2nd memory bead and had it engraved for the loss of our dog to hold ashes.He has a double one also,great idea for a bead.

October 4, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words! Always appreciated.

Rated 5 out of 5 stars

The bracelet is absolutely beautiful…

The bracelet is absolutely beautiful unique and I love the customisable option I chose bespoke and it truly lived up to expectations I wanted to make sure it would fit my partners wrist and it looks like it will cannot wait to give it to him on his birthday
Thank you !!

October 3, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Sophie for the kind words, always appreciated! :)

Rated 5 out of 5 stars

Triumphing through adversity

Although the product that arrived was incorrect, Adele was very very quick in getting it sorted out absolute fabulous service

September 26, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the review Sylvie. We do try and make good any errors as quickly as possible! :)

Rated 5 out of 5 stars

Over the moon

My experience with bailey of Sheffield was fantastic I had one of the beads engraved for my partner's birthday to add to the steel bracelet he already has from bailey of Sheffield. My order didn't take long to arrive Im so pleased with my order, my partner is over the moon with his birthday gift. I would definitely buy from Bailey of Sheffield again

September 17, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Kerry for the kind words.

Rated 5 out of 5 stars

Fantastic customer support and service

My second time purchasing from Bailey's and they are just a fantastic and personable company from start to finish. And the quality of their jewelry is amazing.

Totally recommend

September 24, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words, always appreciated!

Rated 5 out of 5 stars

Amazing

Adele and Scott and their team have the best customer service I have ever come across. Absolutely nothing is too much trouble for them,they are very friendly and go out of their way to help. The products are fantastic too.
Keep up the great work

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We were given information that helped us make an informed choice when purchasing the bracelet.
Helpful friendly staff plus an insight into the company and its products helped with the decision of which bracelet and beads we purchased.

September 12, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Carol.

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