Bailey of Sheffield Reviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful product and amazing service

Adele, what a superstar, after a slight delay with an email address typo surrounding my order Adele was on it straight away, we confirmed my order and was shipped the same day, nothing felt too much trouble, I’m now proudly wearing my item which is beautiful and feels very high quality and am contemplating what will be my next item.

July 31, 2025
Rated 5 out of 5 stars

THE BEST ⭐️⭐️⭐️⭐️⭐️

Amazing! If every company treated their customers this way the world would be full of happy people.

I sometimes wish I had 3 arms so I could buy a 3rd bracelet they’re THAT good!

August 5, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Oh Leejay, thank you for the lovely lovely words! Made our day! :)

Rated 5 out of 5 stars

Quick delivery & good quality necklace…

Quick delivery & good quality necklace - smiley face perfect size and shape, really cool. Nice size and shape of chain. Bit different from the usual high street chains. Also love it is Sheffield steel!! Perfect & would recommend

July 28, 2025
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Reply from Bailey of Sheffield

Thank you Rachel for the kind words.

Rated 5 out of 5 stars

Brilliant customer service and staff…

Brilliant customer service and staff are brill had a issue with my glasp,spoke to adele within the hour was getting it returned and fixed.thankypu so so much got it back this morning like new again top company

July 31, 2025
Unprompted review
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Reply from Bailey of Sheffield

Thank you Anthony for the kind words.

Rated 5 out of 5 stars

Great product

Thank you Adele for great service and great product.

July 4, 2025
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Reply from Bailey of Sheffield

Aww. Thank you Nicholas!

Rated 5 out of 5 stars

Excellent Customer Service & Brilliant Product

I brought my husband a Bailey of Sheffield bracelet as his wedding present. I requested a custom-engraved bead with our wedding venue and wedding date on. The design was quite challenging, but Geoff and the team kept open communication with me throughout production and were able to create a fantastic product. My husband showed everyone on our wedding day and wears the bracelet religiously!
Thank you so much team! I know this bracelet will become an heirloom in the family! I can't wait to see what beads we fill it up with over the years!

June 12, 2025
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Reply from Bailey of Sheffield

Thank you Natasha, we are over the moon you chose our jewellery for such a wonderful celebration.

Rated 5 out of 5 stars

The item was easy to order from the…

The item was easy to order from the website. It arrived when expected, as per the communications from Bailey. It was well packaged and is a really good quality and attractive gift. I'll use this company again

July 3, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Hazel.

Rated 5 out of 5 stars

Excellent product

Really nice to meet Geoff and Adele in person at the Humber Bridge market - my husband has 2 Baileys bracelets - excellent quality. Highly recommend!

June 1, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Sarah.

Rated 5 out of 5 stars

Good communication

Good communication, friendly updates from order, to arrival, of a quality stainless steel bracelet..Sheffield steel too.

June 23, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much Joanne for the kind words.

Rated 5 out of 5 stars

Excellent company providing fantastic…

Excellent company providing fantastic quality jewelry. Communication was great throughout. Could not recommend them enough. If you're looking for a special gift that will last a lifetime, don't hesitate to use Bailey of Sheffield.

June 11, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Rebecca. Thank you for the kind words, it does mean a lot!

Rated 5 out of 5 stars

A birthday gift.

I’ve been contemplating a Bailey of Sheffield bracelet for some time, and spoke to them to get more information to assist my decision. They always replied quickly, even into the evening. I ultimately decided to purchase as a birthday gift from my wife to myself. The process was easy, email confirmation that I had followed the guides was quick to come though and updates on progress of my order followed. My order arrived sooner than their estimated date. I'm delighted with my bracelet and will undoubtedly be looking for additions over time. I wouldn't hesitate to recommend Bailey of Sheffield - high quality and excellent customer service.

June 6, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the lovely words Alan. It does mean a lot to us!

Rated 5 out of 5 stars

Bead to remember my sister

I’ve had quite a few things from Bailey over the last 18 months,they are first class products.The latest addition to my bracelet is something with my sisters name on as she recently passed away so something to remember her bye.

June 12, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you David for the kind words.

Rated 5 out of 5 stars

5 star product and service

Great communication re:customisation, amazing and unique quality product received quickly

June 11, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you for the kind words Sarah.

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