Bailey of Sheffield Reviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and unique designs, often noting that items are made with pride and precision. Many also commend the outstanding service, describing staff as friendly, efficient, and going above and beyond to assist with inquiries and special requests. The delivery service is frequently mentioned as quick and efficient, with many appreciating the effort to ensure timely arrival, especially for special occasions. However, some people mentioned issues with delivery, including delayed items or packages being left in unsecured locations, though these were often resolved by the company's responsive customer service. A few other people also felt that while the quality is excellent, the current range of bracelet designs could be expanded.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as exceptional,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of exceptional... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(516)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely necklace!

Really easy to order, got a custom length box chain necklace. Arrived sooner than I expected, packaged beautifully and it's really nice!

May 21, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you Ruba.

Rated 5 out of 5 stars

So refreshing to deal with such a lovely, genuine company

Just made another purchase – a necklace, pendant converter, and a glow bead – and once again, I’m blown away. The quality is absolutely exceptional and the customer service is outstanding. It’s so refreshing to deal with such a lovely, genuine company. In today’s chaotic world, finding this kind of care and attention to detail is rare. A truly faultless experience from start to finish!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

super helpful

No detail was left to chance, phone calls for clarification on image, suggestions given, offer of delivery abroad as a present haven't seen it yet but gift wrapping looks great. cant fault the process. just looking forward to the result.

May 9, 2025
Rated 5 out of 5 stars

Fabulous unique designs

The product design is absolutely spot on. The prices are really reasonable especially as they are so unique. I had to ring to ask a question,the customer service is top notch. And a really quick delivery time. I bought a steel cable bracelet and immediately sent for an engraved bead,just arrived and I love it! If you like slightly industrial style jewellery then this is the one

May 9, 2025
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Reply from Bailey of Sheffield

Aww, thank you for the kind words Glynis. :)

Rated 5 out of 5 stars

Cool product

Cool product. Really attentive and speedy service. Rang to check I didn’t need an additional stopper which I appreciated

April 30, 2025
Rated 5 out of 5 stars

The great customer service

The great customer service, product quality and selection made my experience great.

April 30, 2025
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Reply from Bailey of Sheffield

Thank you Ivan for the kind words! And thank you for your continuing custom.

Rated 5 out of 5 stars

Great service and high quality…

Great service and high quality products. Ordered 4 times over the last couple of years, always quick delivery. Beads still look brand new after a couple of years. Highly recommend, great for gifting.

April 29, 2025
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Reply from Bailey of Sheffield

Thank you Jacqueline for the lovely words.

Rated 5 out of 5 stars

5 star customer service and product for…

5 star customer service and product for my dads birthday present. They went above and beyond to make sure things were right, and the product arrived promptly in good time. Couldn’t recommend highly enough.

April 17, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Thank you so much for the kind words Elena

Rated 5 out of 5 stars

My husband is not fond of jewelry but…

My husband is not fond of jewelry but loves his stainless steal bracelet the family has enjoyed buying his beads as he is quite hard to buy for it is nearly full so had to get him a chain to match .

April 24, 2025
Unprompted review
Bailey of Sheffield logo

Reply from Bailey of Sheffield

So lovely to read this Mrs Archibald! Thank you for the lovely comments.

Rated 5 out of 5 stars

I ordered a lovely necklace for my…

I ordered a lovely necklace for my sister's 50th birthday a week too early and placed the order but then realised it would arrive too soon. I had a despatch email saying that it was leaving the warehouse but I emailed one of the team and asked for it to be delivered nearer to her birthday, not a problem they said, so I'm very happy with the service and value for money. Can't wait for my sister's reaction to the necklace. Thank you

April 22, 2025
Bailey of Sheffield logo

Reply from Bailey of Sheffield

Glad we could assist you Gillian!

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