Baker Ross Ireland Reviews 4,909

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers had a great experience with this company. Many customers consistently praise the high quality of the products, finding them to be excellent value for money and exactly as described or pictured on the website. The website itself is often highlighted as user-friendly, making the ordering process quick and straightforward. Reviewers frequently mention prompt and efficient delivery, with items arriving on time and well-packaged, reflecting care in handling. However, some people were dissatisfied with delivery times, noting that orders took longer than stated on the website, sometimes arriving too late for their intended use. A few other people also felt that items were inadequately packaged, leading to damage, or experienced issues with products not working as expected. Additionally, some customers encountered significant delays due to customs, especially when ordering from outside the UK, despite the website suggesting local presence.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide variety, excellent quality, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the fast, prompt, and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Quality

Customers consistently note positive experiences with quality, often describing products as excellent,... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate, with a wide variety... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery of items ordered was prompt. However, two of the shrink keyrings, despite following instructions carefully, ended up bunched up, leading to an upset pupil. They usually curl up at the corners... See more

Company replied

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

I love the huge variety of products this Company offer.The prices are great the service and delivery really fast and efficient too so 5 stars for them .Highly recommended.

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied


Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Birthday party crafts

I bought some craft materials for a birthday party and they were a big hit. Package arrived as per delivery schedule also.

September 23, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Maggie,

We're happy to hear that the craft materials were a big hit at the birthday party!
We appreciate your positive feedback and are glad the package arrived on schedule.
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

A perfect efficient service and…

A perfect efficient service and everything readily available. Good quality product.

September 24, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Margaret,

We're happy to hear that you found our service efficient and the product readily available and of good quality.
We appreciate your positive feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you received your order promptly and as expected.
Thank you for your positive feedback; we appreciate it.
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Great variety of products

Great variety of products . That are excellent quality.

September 17, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Edel,

We're happy to hear that you enjoyed the excellent quality and great variety of our products.
Thank you for your positive feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Baker Ross a company I would highly recommend

I ordered some items and they were sent to me no
problem.I got a call from the courier (which I thought was a scam)Unfortunatly my order went back to
Baker Ross.I contacted them and told me what had
happened and before I checked my phone the next
day there was a credit in my bank for the amount
I paid. A company I would recommend.

August 27, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Cora,

We appreciate you sharing your experience.
We are glad to hear that we could resolve the delivery issue and provide a prompt credit.
Thank you for recommending us!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Delighted to have found this Website

September 17, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Helen,

We're happy to hear that you had an excellent experience with our service and delivery.
We appreciate you taking the time to leave us feedback!
Kind regards,

Cindy.
The Baker Ross team.

Rated 5 out of 5 stars

Very happy with my purchase i always…

Very happy with my purchase i always order from this shop and they never dissapoint

September 10, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you are very pleased with your purchase.
We appreciate your continued patronage and thank you for your positive feedback.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Playdough Bucket

This is an excellent product and is enjoyed by teachers and children

September 5, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that teachers and children are enjoying the product.
Thank you for sharing your positive experience with us; we appreciate it.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Order as expected packaged well and on…

Order as expected packaged well and on time

September 8, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Rachelle,

We're happy to hear that your order arrived as expected and on time!
We appreciate you taking the time to leave us feedback.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Lorraine,

We're happy to hear that ordering was easy and helpful.
Thank you for your positive feedback; we appreciate it a lot!
Kind regards,

Cindy.
The Baker Ross Team.

Rated 1 out of 5 stars

I have not got my order yet can you…

I have not got my order yet can you explain the delay to me .thankyou.

August 27, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Catherine,

We regret that your order has not arrived.
We can however see that you have emailed us in regards to this order and we have responded to you as your parcel has unfortunately got lost in transit.
We can also see that we are awaiting for your response.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 2 out of 5 stars

I was treated as a fool

The delivery was prompt but with the supply of goods you attached discount code valid for 6 hours (in other words your package arrived on 5th September - I received it around 6 p.m. on arrival from work, the discount code was valid till 5th September midnight - for 6 hours !!!). This was disgusting as I was treated as complete fool. Therefore overall experience with the Bakerross.ie purchase is very poor.

September 1, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

Thank you for your message.
We regret that the discount code's short validity window caused frustration and negatively impacted your experience.
We'll review our promotional procedures to prevent similar situations from happening again.
Thank you for your feedback.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,

Cindy.
The Baker Ross Team.

Rated 5 out of 5 stars

Satisfied return customer

As usual, excellent service and communication. Quality products.

August 29, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Sean,

We appreciate you taking the time to share your positive experience. We're happy to hear that you are satisfied with our service, communication, and product quality.
Kind regards,

Cindy.

Rated 1 out of 5 stars

Product not delivered

I ordered products on August 26th, 2025. Payment was taken. The product has not been delivered. My emails to Baker Ross have only received automated responses. I just want a refund at this stage.

August 26, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Edel,

We are sorry to hear that you have not received your order.
We can see that you have been in touch with us and we have responded to you yesterday (the 15th) confirming that an investigation has been opened with the courier for you.
We can also see that you have received our email as you have replied back to us.
Once we hear back from the courier, a member of the team will come back to you.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Good products

Good products , good customer service

August 29, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Cecelia,

We're happy to hear that you had a positive experience with our products and customer service.
Thank you for your valuable feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Great service and quality products

The service and delivery were great, as were the products. The markers are very good quality and the skin colour crayons are fantastic.

August 29, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Orla,

We're happy to hear that you had a great experience with our service and delivery.
We're also glad you appreciate the quality of our markers and skin colour crayons.
Thank you for your positive feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Christine,

We're glad you found our service efficient and a good value.
Thank you for your positive feedback; we appreciate it.
Kind regards,

Cindy.

Rated 3 out of 5 stars

It took ages to come we had an event I…

It took ages to come we had an event I received the day before. It don’t give me enough time to get organised.

August 26, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We regret that the delivery arrived late, impacting your event preparations.
We appreciate your feedback and will review our delivery process to improve timeliness.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 1 out of 5 stars

Like a lot of reviews delivery was over…

Like a lot of reviews delivery was over a week later than stated. Could not use the party decorations as my daughter’s party date had passed. Awaiting refund if €17 for send g back package as well as refund of items.

August 26, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Grainne,

We're very sorry the delivery arrived late, making the decorations unusable for your daughter's party.
We appreciate you sending the package back.
We can see that the request for the refund of the postage has been forwarded to our account team and the refund for the returned items will be issued once your parcel has been received.
Our apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Amazing product

Amazing product

August 11, 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Ryan,

Thank you for sharing your review with us.
We are glad to hear that.
Kind regards,


Cindy.

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