A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... See more
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Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... See more
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... See more
Richard in the workshop was very helpful and willingly gave up his time and expertise to try to help address the problem with my Trek. Gold star ⭐... The other Reigate staff were also very customer fo... See more
Company details
About Balfe's Bikes - Reigate
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
43 Bell Street, RH2 7AQ, Reigate, Surrey, United Kingdom
- 01737 242163
4.8
Excellent
990 reviews
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Great bunch of staff always willing to…
Great bunch of staff always willing to help in any way would highly recommend
May 20, 2025
Reply from Balfe's Bikes - Reigate
Many thanks, John! Appreciate it.
Bike servicing
Hassle free drop off and repair of 3 bikes - very reasonable cost considering the amount of work that went into all three. Did a great job - pleasant/informative.
May 15, 2025
Reply from Balfe's Bikes - Reigate
Thanks for the positive feedback, David!
The guys were very busy
The guys were very busy, but they still took the time to explain me what they had to do on my bicycle and give me some good advice about problems that my bike has from the manufacturer. I appreciate the service I received and definitely recommend this shop.
May 9, 2025
Reply from Balfe's Bikes - Reigate
Thanks, Mario. Always happy to help!
Reply from Balfe's Bikes - Reigate
You're very welcome, David!
Reply from Balfe's Bikes - Reigate
Thanks, Tim!
Reply from Balfe's Bikes - Reigate
Very kind, Julia. Thank you!
Such a helpful shop
Such a helpful shop, Simon and Julien were very patient with my cycle to work purchase.
April 17, 2025
Reply from Balfe's Bikes - Reigate
No problem at all, Charlie! Glad we could make it work for you.
Big thank you to Ewan at Bailfe’s in Reigate
Big thank you to Ewan at Bailfe’s in Reigate who quickly and efficiently fixed my bike which broke during my ride today. Great service and I could continue on my way. What amazing service 😊👍🏻
May 3, 2025
Unprompted review
Reply from Balfe's Bikes - Reigate
Thanks, Val. Glad Ewan was able to get you on your way again!
Reply from Balfe's Bikes - Reigate
Much appreciated, Stuart!
Fantastic service picking up a new…
Fantastic service picking up a new bike. I’ve already recommended a friend buy from Balfe’s who looking to replace a crashed bike!
March 31, 2025
Reply from Balfe's Bikes - Reigate
Many thanks, Dan. Hope new bike running well!
Matt was so helpful when choosing our…
Matt was so helpful when choosing our daughter's next bike. He gave us great advice, plenty of time and help deciding. It was great peace of mind to have a service before leaving the shop knowing everything was safety checked and ready to go. Superb customer service. Thank you. A*
April 16, 2025
Unprompted review
Reply from Balfe's Bikes - Reigate
Many thanks for the positive feedback, Gemma. Hope your daughter enjoying her new wheels!
Good helpful service after a bumpy…
Good helpful service after a bumpy start. Although we had booked our bike service by phone beforehand, staff could not find a record of it. However, once they got started, they were good
April 10, 2025
Reply from Balfe's Bikes - Reigate
Apologies for the oversight, guys. Glad we managed to get you booked in and the bikes sorted!
Simon and Julien were very helpful
April 8, 2025
Reply from Balfe's Bikes - Reigate
Thanks, David. Hope you're keeping well!
Friendly service
Friendly service from Matt today. Thank you very much.
April 12, 2025
Unprompted review
Reply from Balfe's Bikes - Reigate
Thanks, Lisa. Glad Matt was able to help!
Reply from Balfe's Bikes - Reigate
Much appreciated, Vikas!
Really approachable and helpful
Really approachable and helpful. Took time in trying to fix an unusual bike frame issue.
Would happily use them again and recommend.
March 31, 2025
Reply from Balfe's Bikes - Reigate
Thanks for the positive feedback, Caroline!
Excellent customer service!
I bought my mountain bike here a few weeks back, James was very helpful in finding the right bike for me under my budget and my aesthetic preferences:)
March 21, 2025
Reply from Balfe's Bikes - Reigate
Glad James was able to help find the right bike for you!
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