A superb experience in buying a fantastic bike that I am delighted with. You don’t just purchase a bike you join the Balfes family. A family that loves cycling and all it has to offer. I am totally... See more
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Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answ... See more
Over and above expectations. Headset starts to make an alarming knocking sound. In to Reigate branch and on the spot identified the star nut had rusted away. Booked for a headset service in four days... See more
Richard in the workshop was very helpful and willingly gave up his time and expertise to try to help address the problem with my Trek. Gold star ⭐... The other Reigate staff were also very customer fo... See more
Company details
About Balfe's Bikes - Reigate
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
43 Bell Street, RH2 7AQ, Reigate, Surrey, United Kingdom
- 01737 242163
4.8
Excellent
990 reviews
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Really helpful and friendly staff.
August 3, 2025
Reply from Balfe's Bikes - Reigate
We're glad our staff was helpful and friendly! We appreciate your positive feedback and time. Kind regards, Balfes Bikes
The guys in the shop could not be more…
The guys in the shop could not be more helpful. Communication was great and they clearly work hard to make sure you have everything you need. Highly recommended.
July 13, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that our team was so helpful! We appreciate your kind words and are glad we could provide you with everything you needed. Thank you for the recommendation! Kind regards, Balfes Bikes
Pleased to get the bike back after a…
Pleased to get the bike back after a month to replace the motor in a one year old Specialized turbo levo.
July 16, 2025
Reply from Balfe's Bikes - Reigate
We're glad you got your bike back! We know it took a month to replace the motor, and we appreciate your patience. Thank you for the feedback. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Reigate
We're happy to hear that you received great service and that your new bike was set up and ready for you to go! Thank you for your positive feedback. Kind regards, Balfes Bikes
Good service
July 14, 2025
Reply from Balfe's Bikes - Reigate
Thank you so much for your kind review! We're really glad to hear you had a good experience with us—it means a lot to the whole team.
If there's anything else you need or if we can help in the future, don’t hesitate to get in touch. Enjoy the ride! Kind regards, Balfes Bikes
Great Service
The team did a really excellent job on preparing my Specialized Rubaix for a 1,000km charity ride in support of Stripey Stork. Great communication throughout and very thorough.
Thank you
July 6, 2025
Reply from Balfe's Bikes - Reigate
Thanks for the kind words, David. Best of luck with the ride!
Annoying emails
Annoying emails. Bloody constant. I already unsubscribed but I keep getting emails. Enough already!
July 6, 2025
Reply from Balfe's Bikes - Reigate
I assume you are talking about marketing emails informing you of our latest promotions etc? Not something we have any control of in store, I'm afraid, but if you've already unsubscribed then they should cease. I would just make sure you don't have multiple emails registered if you are still receiving content!
Five star team.
I bought a Marin Gestalt Gravel Bike 2026 in black. The staff was very Kind. I asked for suggestions, which resulted in this magnificent bike. I am loving riding it. I recommend Belfe's of Reigate.
May 19, 2025
Reply from Balfe's Bikes - Reigate
Glad to hear the bike is a hit. Thanks for the review, and enjoy the rest of your summer!
The guys were so helpful and…
The guys were so helpful and knowledgeable, they gave me good advice and sorted my bike so quickly. Will definitely come back for a tune up soon.
June 23, 2025
Reply from Balfe's Bikes - Reigate
Glad we could help, Eli. Look forward to seeing you next time!
Great bike, but not the usual level of Balfe's service
We've bought several bikes for the family from Balfe's over the last few years so we decided to get our son one from here for his birthday. By chance they had one in stock in the Reigate store and it was perfect. We came back having left time for it to be set up and I asked for the owner's manual (which the bike even had a sticker on the handlebars saying to refer to it) and was told that bikes don't ship with manuals anymore. On checking with the manufacturer, this is not true. During the set up, no proper attempt was made to make sure the brake levers, saddle or bell were set up correctly for my son and we've had to adjust a lot of things since (not really a problem, but disappointing as Balfe's are usually very particular about this) . The bike is great, but this is not the usual level of care and service given by Balfe's.
June 23, 2025
Reply from Balfe's Bikes - Reigate
Hi Hannah,
Thank you for leaving a review and we are sorry to hear of your experience.
I can see from our system that your bike went through our pre delivery inspection in the workshop like all our bikes do before they leave the shop.
We do offer a 6 week check of all bike's and so with this yours will be due end of July/early August.
If you do need any further adjustments being made to the bike please do bring the bike back into us before this date and we will happily carry out the work.
Kind regards,
Simon and the Reigate Team.
Reply from Balfe's Bikes - Reigate
Thank you, Colin!
Emma and everybody else were absolutely…
Emma and everybody else were absolutely brilliant at this shop. I’m so pleased we chose to go here. I know that we will be looked after. Emma was so knowledgeable and so helpful. I also know that my son will be comfortable going in on his own to ask for advice and maintenance Couldn’t have asked for a better service thank you so much to Emma and all the staff for making my son’s day!
June 22, 2025
Reply from Balfe's Bikes - Reigate
Many thanks, Elizabeth. Happy to help!
Reply from Balfe's Bikes - Reigate
Thanks, Tricia. Appreciate the kind words!
Reply from Balfe's Bikes - Reigate
Happy we could help, Neil!
Service
Excellent customer service as usual, carried out my 6 week service without any issues.
June 4, 2025
Reply from Balfe's Bikes - Reigate
Thanks, Cliff. Hope you're still enjoying the bike!
This was our second visit to the shop
This was our second visit to the shop, all staff are friendly and knowledgeable. The bike service was quick, they replaced an inner tube which was reasonably priced.
I would highly recommend Balfe's Reigate.
May 27, 2025
Reply from Balfe's Bikes - Reigate
Thanks, Susan. Glad we could help, and appreciate the kind feedback!
Didn't provide what was promised on a…
Didn't provide what was promised on a new Mtb purchase
May 16, 2025
Reply from Balfe's Bikes - Reigate
Hi Paul,
We can only apologise to you that back in the handover of the bike in October 2023 it was not explained to you that the specification of the bike had tubeless ready rims but not tubeless ready tires.
Through our recent communication we explained that in order to make it tubeless you'd have to change the tires due to the bead being less reinforced and risk of air loss/burping.
As a gesture of goodwill for the confusion we offered to waiver the tubeless set up fee if you brought a new set of tubeless ready tires which we had ordered in for you.
Unfortunately you decided not to go through with this but we still hope you are enjoying the bike throughout this glorious summer.
Kind regards,
Simon and the Reigate Team
Good experience with Simon and the team…
Good experience with Simon and the team my son loves he's new bike thanks guys
May 23, 2025
Reply from Balfe's Bikes - Reigate
Thanks, Dan. Glad the new bike was a hit!
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