Balfe's Bikes - Waterloo Reviews 873

I needed a damage assessment for my bike insurance. They were helpful and accommodating, four stars because it took a while, which I guess is due to them being in a busy location. And bike shops becoming a dying breed in London.

Hi,
I visited the Waterloo Balfe’s Bikes store because the handlebar on my Specialized e-bike was wobbling. I believed it needed a new star nut, which I explained to the mechanic after he initially wasn’t sure what the issue was.
He then replaced the star nut, which took around 10 minutes. However, I was charged £23 for this relatively quick and simple job, which I don’t feel is a fair price. There was also no clear pricing displayed for this type of repair.
I appreciate that the issue was resolved, but the cost felt quite high for the work involved—especially as I was assisting by holding the handlebar during the repair. I’d recommend more transparency around pricing for small jobs like this.

Ordered and collected within a few days from local store.

I was seriously impressed with the service and help that I got from the team at Balfe's bikes when I dropped in this morning. My day visiting some Veterans looked in doubt as my Gears had stopped working. Nothing seemed too much trouble and despite their work load they kindly fitted a new gear cable for me and fixed the issue swiftly. This is definitely the go to place for Cylists in London. Stella service from very pleasant and highly skilled people.
Bravo Balfe's

Very friendly, helped to choose all components and the bike, and helped with details for the cycle to work scheme - they had everything needed from cleaning supplies to the bike, so it's great with cycle to work scheme.

These guys are professional and knowledgeable about bikes. The advice is excellent and the workshop is in the shop, which means they fit stuff on th spot.

If you are looking for a very cheap bike, go online. If you want to buy the right bike, go to Balfes

Great service. Ordered some gloves on lunch time and they arrived at the Waterloo branch by 11 the next day. Swift service

Great guys, really good advise and service. They know about bikes and tell you all about it

The service I get from the guys in the Waterloo branch is brilliant. From when you enter the store to updating you for collection.

Agreed what needed doing, communication very good and fixed same day. Very happy.

The pedal cycle straps arrived promptly.
The product was as described and I was able to fit them easily.

Excellent customer experience, well looked after from the moment I stepped through the door.

helpful staff, good products at good price

Very easy to collect order and served by friendly staff

We accidently broke a part on our new Brompton P Line bike. We dropped it off Sunday and it was ready Monday morning! Not only did Alex repair the bike he also checked out the whole bike and put on two lights and the pump. Thank you so much Alex!

Although a good service, I had to wait longer than was idea.