Balfe's Bikes - Waterloo Reviews 

I attended a brilliant bike workshop yesterday with 6 of my friends. Max and Joe spent two hours showing us how to safety-check, clean and maintain our bikes and fix punctures. We each had the opportunity to change an inner tube on our own bikes and never felt like any question was too stupid. Joe and Max gave up their Saturday evening to run this session and made the 2 hours super relaxed and welcoming. They provided snacks from Gail’s and free goodies from Muc-Off. All of us left feeling we had learnt a lot and far more confident looking after our bikes.

This is a perfect class for beginners and couldn’t recommend the staff at Waterloo more!

Great experience with very insightful advice while I was deciding which bike to purchase. They set everything up for me, so when I picked it up, it was ready to go and thoroughly explained.

helpful knowledgeable staff 5*

Always great service. They generally exceed expectations.

Great selection of stuff. It’s a shame the workshop is always so busy

Dropped my bike off for a service.
Full transparency on the work they were doing, completed really quickly.
Would recommend.

Excellent service and friendly staff

Great service via email, phone and in store. Friendly staff, responsive and keen to explain and support. They made it a very smooth journey to get my new bike!

A really trusty and helpful team, it has local bike shop vibes. Super useful to have round the corner to my office.

Excellent and immediate service on day of problem arising. Sorted the repair the same day

Helpful, quick service

Very knowledgeable and helpful team

Very good. Will use again.

excellent shop, helpful and knowledgable - highly recommend!

Such a great shop, helpful staff with honest opinions and good advice. Wouldn’t shop anywhere else. Jason & Max are a credit to the company. 👍🏻

Great customer service at Balfe’s Bikes Waterloo. Highly recommend this store to all the cyclists!

4.5 / 5, as nothing's perfect..
A bittersweet note..

Straight forward service..
The person who brought the bike, don't know his name;
Made an initial comment in a way, I won't say what, that I could tell straight away his mindset & motivation was different & more genuine..

Also the description of the methods for booking services were a complete contrast to my previous experience with Balfe Angel Islington, where in short, bar a couple of individuals' good service, was a P.R disaster in general..

This bike is an upgrade & back-up I wanted, to my Contessa EQ..

İt's beautifully elegant & reminiscing 70's & 80's Italian supercars, with the curved top tube etc, unlike the unstylish male designs, & I'm male..

İt's excellent, agile, smooth & doesn't struggle against road bikes, & in no way inferior to my previous big brand bikes'..
Awesome Bike...

The standard 29" wheels make sense, unless you do over-excessive manoeuvring..

Super friendly staff and excellent products. Recently bought a new bike and Max at the Waterloo shop was incredibly helpful in getting me sorted. Couldn't be happier, thanks very much!

Max was very helpful throughout the process, helping me select the perfect bike

Good solid advice, no pressure from the team. Helpful from initial discussion through to collection at my convenience a few days later