Been trying to contact the company for weeks with no response. Poor customer service, had my money and now don’t want to know. If i could leave no stars I would
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See what reviewers are saying
What an amazing flight! We flew from Wincanton racecourse on Thursday 16th Sept. A brilliant experience from start to finish. The crew were fantastic- Barry the pilot (the good looking one...yes, he t... See more
Company replied
After one cancellation because of inclement weather we got our balloon ride, over Cornwall. The conditions were excellent and the take-off itself quite eventful as we waited for low level winds to be... See more
Company replied
Delightful 1st time as a wonderful 65th birthday treat at Tiverton, on Good Friday with fabulous Pilot Pete and crew Alistair. Loved it all; helping to set up and stow afterwards too (minimal involvem... See more
Company replied
Company details
Information provided by various external sources
Hot Air Balloon Rides business covering the South West of England. Champagne balloon flights over Devon, Dorset, Somerset, Wiltshire and Cornwall.
Contact info
Southbrook house, EX5 2PG, Exeter, United Kingdom
- 01404 823102
- mail@ballooning.co.uk
- www.ballooning.co.uk
ON A PAR EXPERIENCE
GREG BENNETT Wed 22nd June (Launceston) Last year i was treated to a spitfire experience where i flew in a DE HAVILLAND DRAGON RAPIDE where we were accompanied along side by a SPITFIRE, that was fantastic enough but the balloon ride from Launceston in the evening was on a par with it, & to finish the flight with a perfect sunset & champagne served by our pilot Peter rounded off a perfect evening. Of course not forgetting the ground crew who also did there part to make the evening what it was.

Reply from Aerosaurus Hot Air Balloons
Delightful 1st time.
Delightful 1st time as a wonderful 65th birthday treat at Tiverton, on Good Friday with fabulous Pilot Pete and crew Alistair. Loved it all; helping to set up and stow afterwards too (minimal involvement) as ground crew Chris and others make it all happen with great efficiency. So smooth and dreamy, beautiful views and shadows, very gentle landing - I’m walking around with a warm smile on my face 4 days later( even though I’ve been at work for 2 days!) Thank you so much to everyone, especially Chris and Alistair who also mended our flat tyre at the end of it all!

Reply from Aerosaurus Hot Air Balloons
Wow..
Wow... what a fabulous morning! An early start (06:45) on Sunday from Udder Farm Shop but so worth it. Having met the team and the rest of the passengers, we did our bit helping prepare the balloon and then, without any fuss we were off. What an amazing feeling floating high over Gillingham, over the A303, passed King Alfreds Tower and beyond, eventually landing at a farm near North Brewham. The farmer and his family met us and were very excited to have a balloon drop in on their land. They even joined us for drinks and a chat and watched while we helped fit the enormous balloon back into its bag - what an exercise that was! We thoroughly enjoyed our first ever flight and would like to thank all the staff and crew for making it such a wonderful experience and taking the time explaining the mechanics of balloon flight, but also for keeping us amused with their tales of ballooning all over the world. We would definitely recommend Aerosaurus and can't wait to do it again.

Reply from Aerosaurus Hot Air Balloons
Surprise 60th birthday present Flight.
As a surprise 60th birthday present. had a fantastic flight from Henstridge air field, the balloon actually passed over my property so had a personal view from above. The team were very professional, engaging and informative with all the questions being asked by other attendees. First class experience would recommend to others with out doubt.
Fantastic balloon flight
We had a wonderful flight with Aerosaurus balloons. Worth the wait through the pandemic for such an amazing experience. The professional and friendly team really looked after us. Would certainly recommend.
Loved every minute of this fabulous…
Loved every minute of this fabulous experience. It was a 60th birthday present from my lovely brother and his equally lovely wife who had previously enjoyed the experience with aerosaurus for her 50th. Due to the inevitable COVID delay I finally went up just after my 62nd birthday- but it was worth the wait. Floating above the world and viewing it from a whole other perspective- without an engine - was so enjoyable , would definitely recommend if you are unsure go forward it 😃🥂

Reply from Aerosaurus Hot Air Balloons
Had such an amazing time flying with…
Had such an amazing time flying with Aerosaurus, champagne and beautiful views, would definitely recommend.

Reply from Aerosaurus Hot Air Balloons
Brilliant experience
Brilliant experience all staff very helpful and try very hard to get us guys up in the air. It’s been a tough year for many but after waiting 18 months was certainly not disappointed and definitely worth the wait. Would love to go again. Thanks to pilot Barry and crew Sam and Gabrielle keep up the good work.

Reply from Aerosaurus Hot Air Balloons
Great time ,very professional would do…
Great time ,very professional would do it again.

Reply from Aerosaurus Hot Air Balloons
Would definitely recommend Aerosaurus…
Would definitely recommend Aerosaurus Balloons! They’re brilliant. Went up in the balloon in May and it was amazing! The crew (Sam, Chris and Barry) were lovely and very friendly. The pilot (Barry) was very funny and informative. We booked this trip 2 years ago and due to the weather and Covid it we couldn’t go. We have been kept informed throughout. We were emailed the day before we went about some spaces left and rang up and booked it. We will definitely book it again one day and will use Aerosaurus Balloons. Keep up the good work! 👏😊

Reply from Aerosaurus Hot Air Balloons
What can I say just amazing
What can I say, one of the most amazing things I have done. Staff where very polite and the pilot was clearly very experienced and very knowledgeable. I would highly recommend it and we would definitely do it again. A big thank you

Reply from Aerosaurus Hot Air Balloons
Once in a lifetime experience
We had an amazing morning with Aerosaurus Hot Air Balloons taking in the beautiful scenery around Bristol.
We had originally booked in to fly in May but that was unfortunately cancelled due to foggy weather (this risk was well communicated on the website and in all communications we had since booking) but rebooking was easy and we finally got to fly on our second attempt in June.
The day was well organised, it was great to take part in the fight preparations before "take off" and we really enjoyed the flight... not to mention the champagne at the end of the ride.
Truly a once in a lifetime experience and would highly recommend Aerosaurus Hot Air Balloons. Thanks so much for the fantastic day!

Reply from Aerosaurus Hot Air Balloons
I surprised my wife on our first…
I surprised my wife on our first anniversary with a hot air balloon ride. It was really an amazing experience. Pick up and drop off to and from the take off and landing site and champagne when we landed. It was the perfect way to celebrate our anniversary. Our experience was a truly good one. We even had the opportunity to purchase photos of the flight to savour the memories. Would definitely use them again and recommend to others.

Reply from Aerosaurus Hot Air Balloons
A fabulous flight with lots of fun and excitement
After one cancellation because of inclement weather we got our balloon ride, over Cornwall. The conditions were excellent and the take-off itself quite eventful as we waited for low level winds to be right; when we rose everyone said "Look, we're up" as the rise was so smooth. The flight was exciting, mostly quite low level (800 ft?) over agricultural landscape; sheep scattered, the hounds looked up, the cows were disdainful, it was all very interesting. The sun was just going down so we got colours too. Landing was a 15-minute delayed looking-for-a-safe-field experience, eventually bumpy and dragged on our sides but exciting. Even the local farmer came out to watch. Thoroughly worthwhile and well piloted.

Reply from Aerosaurus Hot Air Balloons
The best experience ever
Our ballooning experience with Areosaurus surpassed all our expectations, it was a purely magical! The ground team and Pilot were professional, fun and caring and the saftey brief was clear and reassuring for any apprehensive passengers. Helping to prepare the balloon for the flight and packing it away afterwards was interesting and fun, it also gave us the opportunity
to get to know our fellow flight companions.
The beauty and tranquillity of the flight and feeling at one with nature was indescribable and we can't wait to go again!

Reply from Aerosaurus Hot Air Balloons
A magic autumnal morning
A magic autumnal morning, flying silently over Devon well managed.
It was a Golden Wedding gift from the family and memorable
Well done

Reply from Aerosaurus Hot Air Balloons
Excellent day out
Excellent day out, definitely worth the money. Had it booked for me and a friend as a birthday present and we both absolutely loved the experience, breath taking views and lots of laughter. Photos are also worth buying as an extra, really good quality and memories of the good day out:)

Reply from Aerosaurus Hot Air Balloons
Booked this flight for my partners 50th…
Booked this flight for my partners 50th but due to covid restrictions we could not fly in 2020
Aerosaurus balloons were fantastic with updates on when flying resumed
We were let down twice by the weather but on the 3rd attempt at wincanton race course we struck lucky with an evening flight
I was so nervous but pilot Barry and his fantastic team soon put me at ease
The flight was amazing
It was such a awesome experience
On return to Mother Earth we helped pack balloon up and had a glass of champagne
I would have liked a certificate to say we flew to put in my memory box
I would definitely recommend Aerosaurus Balloons
Thanks for a wonderful experience

Reply from Aerosaurus Hot Air Balloons
An Amazing Experience
What a wonderful experience! I had two cancellations due to the weather (not unusual due to the nature of hot air balloon flights). Went up from East Stour yesterday afternoon and it was amazing. Would highly recommend. Great team running it and the pilot was brilliant.

Reply from Aerosaurus Hot Air Balloons
What an amazing flight!
What an amazing flight! We flew from Wincanton racecourse on Thursday 16th Sept. A brilliant experience from start to finish. The crew were fantastic- Barry the pilot (the good looking one...yes, he told me to write that!!😂) plus Gabe and Chris were so accommodating with answering ang questions. Loved helping to set up and put away....just a really well organised team. The flight was incredible.... ant recommend this company enough.....thank you!

Reply from Aerosaurus Hot Air Balloons
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