If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more
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Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more
Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more
Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more
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Company details
Written by the company
Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.
Contact info
PO BOX 170, TN24 0ZX, Ashford, United Kingdom
- 0123 321 4575
- customer-service@barratts.co.uk
- www.barratts.co.uk
Hasn’t replied to negative reviews
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Quick delivery
Quick delivery, but the shoes that I ordered were really hard leather and size 10 were too big so returned them. The only gripe is the cost of sending them back. Maybe Barratts should offer a returns label option on checkout so the customer can choose this option

Reply from Barratts Shoes
Sizing and returns issues
I ordered 4 pairs of shoes from baratts, 3 in a size 5 and 1 for my daughter in a size 4. 1 pair of the size 5 fitted me and I'm very pleased with them. Another pair was at least a size bigger, and the size 4 were extremely narrow fitting so both these pairs had to be returned. Barratts offer no return service so their poor quality control on sizing cost me 3.90GBP and a visit to the post office. Barratts need to wise up to the quality of delivery and returns offered by the competition or they will lose customers.

Reply from Barratts Shoes
really wrong size. :(
Got this shoe on line and it was delivered promptly, that was perfect. . Bt I promise myself I will never wear them again or shop frm barrat.
Got a size 8 which is normally my size and an 8 is normally a 42 bt this time am sure it was a 40. Wore it to work and now I hv lost two of my toe nails on both feet. Got plaster cover up the exposed nails. I wont b wearing sandal this summer :(
:(.
Barrat shd change the sizing of shoes....

Reply from Barratts Shoes
Never delivered
I ordered a pair of shoes after waiting a while I chased for a delivery date because the link was not working for tracking I was informed the shoes had been delivered and to go ask my neighbours if they had taken the shoes in I explained that I hadn't had a card saying which neighbour the shoes had been left with I asked some of my neighbours but they hadn't taken the shoes in reported this back and was told the package had been signed for I then asked for a copy of the signature to which I was asked to supply a sample of mine I'm still waiting for a response over these 10 pound shoes that appear to be part of the Kings magic clothing!

Reply from Barratts Shoes

Reply from Barratts Shoes
Dissopointed
Received a pair of shoes excellent service but fitting was too big haverequested a smaller size I returned them On 17th July but have heard nothing from you

Reply from Barratts Shoes
Lotus shoes discontinued but still advertised
I ordered two pairs of Lotus shoes and was informed that they have been discontinued. I was very disappointed as they were for two special people for a very special occasion.
I don't check my email every day so found out very late and couldn't find an alternative in time. To make matters worse they are still being advertised nearly a week after i was told that they have been discontinued.
Wake up Barratts !!!,I don't want anyone else to go through what i experienced

Reply from Barratts Shoes
Asked for a review before order delivered!!
Very slow service. Not impressed at all. Ordered a week ago and still no show.

Reply from Barratts Shoes
OK but returns aren't free
Ordered slippers and sandles. Slippers were fine but sandles too small. Shane there are no free returns.

Reply from Barratts Shoes
could be better.
I placed an order for boots. When they came, the incorrect size was in the box. Rather disappointing. Had to return wrong size and I'm still waiting for the correct ones.

Reply from Barratts Shoes
Super shoes
I found the site easy to use,my order was completed quickly and my shoes arrived within a couple of days,i was very impressed i will use again.

Reply from Barratts Shoes
Disappointed
Paid £3.99 for the sandals to be delivered. They were too big/wide so I needed to send them back so spent another £3.00 to return them. Seven pounds wasted on a pair of sandals that didn't fit! I won't order from Barratts again. Most retailers offer free delivery.

Reply from Barratts Shoes

Reply from Barratts Shoes
Excellent Service
I ordered a pair of Rieker sandals from Barretts. They were in the sale and I was really pleased that they had my size as I had been searching other websites for these particular sandals without success. The ordering process was easy and they were delivered to me within a few days.

Reply from Barratts Shoes
Lovely sandals
Really comfortable and they looked the same as illustrated on your website.

Reply from Barratts Shoes

Reply from Barratts Shoes
Good service, disappointed by manufacturer
Hush Puppies have produced Ceylon Sling sandals to replace the ever popular Rosebud sandals. Rosebud were my best ever sandals, however the "tan" colour of the Ceylon sling is nothing like Rosebud which was a very natural light tan, great for summer. The Ceylon Sling is much darker, so will be returning them.

Reply from Barratts Shoes
Not happy it's not free returns
I normally order two sizes of each style I like as shoe sizes vary. I was not happy to find I have to pay for the returns - most other catalogue/on-line suppliers offer this service. To this end, I wont be ordering from Barratts again.

Reply from Barratts Shoes
I would shop again online with Barratts.
They where delivered when they said they would also they were what I expected comfortable..

Reply from Barratts Shoes
First class job 100%
The only thing would be is "if u were 2 sent it back u have to pay for post

Reply from Barratts Shoes
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