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Rated 1 out of 5 stars

If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more

Rated 1 out of 5 stars

Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more

Rated 1 out of 5 stars

Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more

Rated 4 out of 5 stars

Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store

Written by the company

Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.


Contact info

2.1

Poor

TrustScore 2 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Quick delivery

Quick delivery, but the shoes that I ordered were really hard leather and size 10 were too big so returned them. The only gripe is the cost of sending them back. Maybe Barratts should offer a returns label option on checkout so the customer can choose this option

July 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that we do not currently offer free returns. Your comments will certainly be passed on for feedback purposes. Should you require any further assistance, please contact our customer care team.

Rated 3 out of 5 stars

Sizing and returns issues

I ordered 4 pairs of shoes from baratts, 3 in a size 5 and 1 for my daughter in a size 4. 1 pair of the size 5 fitted me and I'm very pleased with them. Another pair was at least a size bigger, and the size 4 were extremely narrow fitting so both these pairs had to be returned. Barratts offer no return service so their poor quality control on sizing cost me 3.90GBP and a visit to the post office. Barratts need to wise up to the quality of delivery and returns offered by the competition or they will lose customers.

July 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I am sorry that we do not currently offer free returns. Please be assured that your comments will certainly be used for feedback purposes. I do hope you will be shopping with us again in the future.

Rated 1 out of 5 stars

really wrong size. :(

Got this shoe on line and it was delivered promptly, that was perfect. . Bt I promise myself I will never wear them again or shop frm barrat.
Got a size 8 which is normally my size and an 8 is normally a 42 bt this time am sure it was a 40. Wore it to work and now I hv lost two of my toe nails on both feet. Got plaster cover up the exposed nails. I wont b wearing sandal this summer :(
:(.
Barrat shd change the sizing of shoes....

July 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you received a product which did not fit you. We would not recommend that you wear shoes which are too small and instead return them for an exchange of a bigger size. Sometimes sizing can vary slightly amount suppliers and brands. I am sorry that your feet are now in this way and for any resulting inconvenience caused. Please contact us if you have any further comments.

Rated 1 out of 5 stars

Never delivered

I ordered a pair of shoes after waiting a while I chased for a delivery date because the link was not working for tracking I was informed the shoes had been delivered and to go ask my neighbours if they had taken the shoes in I explained that I hadn't had a card saying which neighbour the shoes had been left with I asked some of my neighbours but they hadn't taken the shoes in reported this back and was told the package had been signed for I then asked for a copy of the signature to which I was asked to supply a sample of mine I'm still waiting for a response over these 10 pound shoes that appear to be part of the Kings magic clothing!

July 22, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for leaving a review - we are currently resolving this query for you as quickly as possible. I am terribly sorry that you have not taken delivery of these shoes however, as a signature has been provided this is something which needs to be investigated further. I would like to thank you for your patience.

Rated 5 out of 5 stars

sandals

Really good quality sandals for price I paid.

July 22, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is great news! We look forward to dealing with you again in the future.

Rated 3 out of 5 stars

Dissopointed

Received a pair of shoes excellent service but fitting was too big haverequested a smaller size I returned them On 17th July but have heard nothing from you

July 22, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you are disappointed. Your return was processed today and an email confirmation has been sent to you, to advise.

Rated 2 out of 5 stars

Lotus shoes discontinued but still advertised

I ordered two pairs of Lotus shoes and was informed that they have been discontinued. I was very disappointed as they were for two special people for a very special occasion.
I don't check my email every day so found out very late and couldn't find an alternative in time. To make matters worse they are still being advertised nearly a week after i was told that they have been discontinued.

Wake up Barratts !!!,I don't want anyone else to go through what i experienced

July 21, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I am sorry that we were unable to supply your order in this instance and for any resulting inconvenience this may have caused. Please be assured that I will pass this onto our web team to rectify this matter. If we can be of further assistance, please do not hesitate to contact us.

Rated 1 out of 5 stars

Asked for a review before order delivered!!

Very slow service. Not impressed at all. Ordered a week ago and still no show.

July 21, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - Unfortunately, you did not advise us or make any contact in regards to your order so we have been unable to assist you or look into this matter for you. I will arrange for a member of our customer service team to contact you in regards to this matter.

Rated 3 out of 5 stars

OK but returns aren't free

Ordered slippers and sandles. Slippers were fine but sandles too small. Shane there are no free returns.

July 21, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you are unhappy with having to pay to return your order. At the present time, we do not currently offer freepost returns. I do hope that this does not put you off ordering from us again in the future. If you have any further comments or queries, please do not hesitate to contact us.

Rated 3 out of 5 stars

could be better.

I placed an order for boots. When they came, the incorrect size was in the box. Rather disappointing. Had to return wrong size and I'm still waiting for the correct ones.

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - This has been passed onto our customer service team as a matter of urgency. I will arrange for a member of our team to contact you once we have further information.

Rated 5 out of 5 stars

Super shoes

I found the site easy to use,my order was completed quickly and my shoes arrived within a couple of days,i was very impressed i will use again.

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - Fantastic feedback! Thank you and we look forward to dealing with you in the future!

Rated 3 out of 5 stars

Disappointed

Paid £3.99 for the sandals to be delivered. They were too big/wide so I needed to send them back so spent another £3.00 to return them. Seven pounds wasted on a pair of sandals that didn't fit! I won't order from Barratts again. Most retailers offer free delivery.

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that we do not currently offer freepost returns and for any resulting inconvenience caused by this matter. I do hope you consider shopping with us again in the future.

Rated 5 out of 5 stars

Good customer service

Fantastic and quick delivery

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - We look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Excellent Service

I ordered a pair of Rieker sandals from Barretts. They were in the sale and I was really pleased that they had my size as I had been searching other websites for these particular sandals without success. The ordering process was easy and they were delivered to me within a few days.

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for your review - It's great to hear such positive comments and feedback in regards to every aspect of your ordering experience. We look forward to dealing with you again in the future.

Rated 4 out of 5 stars

Lovely sandals

Really comfortable and they looked the same as illustrated on your website.

July 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - This is great news! However, it's a shame that you did not feel as though this was worth a 5 star review. We look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Rieker shoe purchase

Competative purchase and quick delivery

July 19, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - please do continue to check back on our website for future offers and promotions.

Rated 3 out of 5 stars

Good service, disappointed by manufacturer

Hush Puppies have produced Ceylon Sling sandals to replace the ever popular Rosebud sandals. Rosebud were my best ever sandals, however the "tan" colour of the Ceylon sling is nothing like Rosebud which was a very natural light tan, great for summer. The Ceylon Sling is much darker, so will be returning them.

July 19, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for leaving a review - I am sorry that you are not satisfied with the colour of a product from our supplier and that you shall be returning them. We will of course pass your comments on for feedback purposes.

Rated 3 out of 5 stars

Not happy it's not free returns

I normally order two sizes of each style I like as shoe sizes vary. I was not happy to find I have to pay for the returns - most other catalogue/on-line suppliers offer this service. To this end, I wont be ordering from Barratts again.

July 19, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for leaving a review - I am sorry that we do not currently offer freepost returns and for any inconvenience caused by this. I do hope you consider shopping with us again in the near future.

Rated 4 out of 5 stars

I would shop again online with Barratts.

They where delivered when they said they would also they were what I expected comfortable..

July 18, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - It's a shame that you did not rate this a 5 star review however, it's great to hear such positive comments!

Rated 5 out of 5 stars

First class job 100%

The only thing would be is "if u were 2 sent it back u have to pay for post

July 17, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank so much for leaving a 5 star review - I am sorry that we do not currently offer freepost returns and for any resulting inconvenience caused by this. We look forward to dealing with you again in the near future!

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