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See what reviewers are saying

Rated 1 out of 5 stars

If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more

Rated 1 out of 5 stars

Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more

Rated 1 out of 5 stars

Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more

Rated 4 out of 5 stars

Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store

Written by the company

Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.


Contact info

2.1

Poor

TrustScore 2 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick Delivery

Decent shoes for the price, very comfortable and smart for very day work wear in the summer. Good quick delivery

July 3, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is great news! We look forward to dealing with you again in the near future!

Rated 1 out of 5 stars

Very poor quality

I bought a pair of boots online and wasn't expecting designer range quality for the price I paid. What I did expect was some form of quality. The glue on the sole was so poor that the soul was barely attached to the rest of the shoe and also had splits in it! Terrible quality. I'll be sending back and getting my shoes from somewhere else!

July 2, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you received a product which was not the usual standard you would expect from Barratts. A full refund will be issued union receipt of your return. I do hope you consider shopping with us again in the future.

Rated 5 out of 5 stars

Prompt delivery and Item as described

Ordered 2 pairs of sandals. This is the first time I had ordered online from Barratts. Prompt delivery. Items are exactly as displayed and described on website. Will purchase again.

July 1, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am glad to hear that you are satisfied with your purchase. We look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

good on line shopping experience

I ordered a pair of sandals for my holidays. I ordered them on a Sunday evening and they arrived on the Tuesday afternoon. I was really pleased with the sandals and I thought the delivery was quick and excellent

July 1, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - It is great to hear such positive feedback. We do hope you enjoy your holiday and we look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

thrilled

I got my shoes 2 days after ordering online.shoes good price. Comfortable and just what I wanted.

July 1, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for your review - this is great news! Please continue to keep an eye on our website for future offers and promotions.

Rated 1 out of 5 stars

Avoid at all costs!

Placed order a week ago and despite payment going through and my recieving confirmation and payment taken, never heard anymore from Barratts! Contacted hem and was told payment HADN'T gone through and had to send in my order confirmation and proof of payment. Did this and had to then ring again as heard nothing! Apparently there was a problem with the discount applied to order and was now on hold for manager to look at who would call me back, then read out someone else's number to ring me back on! At this point I asked my payment be refunded as I have no faith in this company. Would definitely avoid, very unprofessional and badly organised.

July 1, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I can see that this matter has been rectified for you. Please accept our sincerest apologies for any resulting inconvenience caused by this matter. I do hope you consider shopping with us again in the near future.

Rated 2 out of 5 stars

Disappointing

Received someone else's shoes and was also shown her name and address so she must have mine!

July 1, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I would like to thank your for contacting us in regards to this matter and would like to assure you that this is being investigated further. I am aware that our customer service team are in contact with you and I do hope this matter is rectified quickly for you.

Rated 5 out of 5 stars

Barratts

Great quality school shoes. Long lasting!! Great price, fast postage... Fabulous service..

June 30, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - It's great to hear such positive comments from our customers! We look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Excellent products and service

Quality products. Great prices and excellent delivery service too

June 30, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - it's great to hear such positive feedback on your experience shopping with us. Please do continue to check back on our website for future offers and promotions!

Rated 3 out of 5 stars

Nice design by broken

The sandals fit great and look really nice. Infortunatelly the strip that come on the top wasn't attached to the strip that comes side to side so when I'm waking it moves to the side and it looks horrible. I didn't sent them back because I don't have the time so I will try to fix them some time.

June 29, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - we are sorry to hear that your product has developed a fault. Please note that you have 28 days to return for a refund or replacement, we will be more than happy to assist you with this matter.

Rated 5 out of 5 stars

sandels

the sandels I bought are so comfortable have purchased a second pair . very quick delivery.

June 29, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - we are so glad to hear that you came back for more as you were so satisfied with your purchase! We look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Beautiful wedding shoes!!

There are so much more beautiful than they look in the photo!!! Perfect sized heel for an all day wear. Can't wait to wear them!! Bargain price too x

June 29, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for leaving a 5 star review - this is fantastic news! We hope you enjoy your day and showing them off! We look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Very good customer service

Very happy the service

June 29, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is great news! We look forward to dealing with you again in the near future!

Rated 4 out of 5 stars

Purchase and return of goods - my experience

I purchased 4 pairs of boots online and all arrived in decent time. Unfortunately 2 pairs were very tight and in my opinion built for tiny thin legs (I am not huge, a size 10 and I couldn't get my legs in them!). I went to post both pairs back as I wanted a refund but the cost of the postage amounted to the same cost of 1 pair of boots so I called up and explained the situation and the lady was very very helpful and I managed to use heir Freepost return address. I am very surprised you have to pay to return goods. Anyway I cannot fault the 2 pairs o keep nor the way I was dealt with. Happy days will buy from here again.

June 28, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that we do not currently offer freepost returns and for any inconvenience this may have caused. However, it's great to hear that the products you kept and that our service provided has encouraged you to shop with us again in the near future!

Rated 4 out of 5 stars

shoes lovely

Hi i have just bought a pair of jill shoes they are really nice looking and comfortable, many thanks barretts

June 28, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - we are glad to hear that you are satisfied with the product you have ordered. Although it's a shame that you believe your experience with us wasn't quite worth 5 stars! We look forward to dealing with you again!

Rated 5 out of 5 stars

horse riding boots and sandals

Both fit very well, nice looking and comfortable. however i bit struggled with choosing the size - I am size 37 (=4 - UK) and bought riding shoes size 38 and sandals size 37 - both fit very well. I would suggest to check size guide on the website and than choose yours.

June 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - It's great to hear that these both fit you and that you referred to the size guide on our website as it is there to help! Please do contact us if you have any further queries.

Rated 5 out of 5 stars

A** Service

Goods received within 3 days of order and as described.

June 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for taking the time to leave a review - We are glad to hear that you have experienced a good service from us and are happy with the product you have received. We look forward to dealing with you again in the near future!

Rated 1 out of 5 stars

Not good service.

I ordered a pair of sandals last week to then receive a email 4 days later saying they are no longer in stock and would I like a refund. I have then ordered a different pair of sandals. Waited in all day yesterday and did not receive them. Have had no email to say I won't receive them but have received a refund into my bank. Very poor service. Will not be ordering again.

June 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I can see that you have been in contact with our customer service team in regards to this. We look forward to resolving this matter for you quickly and efficiently.

Rated 5 out of 5 stars

great buy

Very haooy with these, vety comfy & great value!!

June 27, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is great news! We look forward to dealing with you again in the future!

Rated 1 out of 5 stars

Wrong order

Well, I clicked on ladies, found the plimsolls & added to basket to order. Received them & they've sent kids sizes for all 3. Just as well I didn't order a a lot more. How does that happen. They obviously have to go back. My girls shoe sizes start from size 1 onwards. To top it all, the plimsolls looked great in design, but naff in reality.

June 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave this review - I can see that the particular size you have ordered are children's products and not ladies. I am sorry that you have ordered incorrect products from us. Unfortunately, you have not been in contact with our customer service team in regards to this so we will await your return and process your refund as required.

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