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Rated 1 out of 5 stars

If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more

Rated 1 out of 5 stars

Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more

Rated 1 out of 5 stars

Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more

Rated 4 out of 5 stars

Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store
  3. Shoe Store

Written by the company

Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.


Contact info

2.1

Poor

TrustScore 2 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

New Sandals

The sandals are comfortable, quite wide for comfort when your feet get hot in the summer. Nice shade of blue and the flower looks pretty.

June 26, 2015
Unprompted review
Rated 5 out of 5 stars

Superfast delivery. Fab sandles

I'm a big fan of gladiator sandles, but couldn't find the perfect pair until I visited the Barretts website. And there they were! And. In. The. Sale!!! London Rebel, Corfu. They arrived the next day and fitted perfectly. I love the gold trim up the front and the gold heels.

June 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is brilliant news! We are so glad that you managed to find exactly what you were looking for and at a great price. Please continue to check back on our website for future offers and promotions.

Rated 2 out of 5 stars

Not dispatched promptly

Placed an online order on a Friday expected delivery latest Tuesday at the very latest. On the Wednesday had not received the order so rang customer services. Placed an online order on a Friday expected delivery latest Tuesday at the very latest. On the Wednesday had not received the order so rang customer services. The lady found my order but was confused why you had not yet been dispatched. found my order but was confused why you had not yet been dispatched. She said that all items had been in stock but showed confusion again why order had not been dispatched should talk my telephone number and said she would ring the warehouse to find out why they had not been sent. I never received a phone call, She said that all items had been in stock but showed confusion again why order had not been dispatched should talk my telephone number and said she would ring the warehouse to find out why they had not been sent. I never received a phone call, however I received my package yesterday a day after speaking to customer services. There was one item missing and it wasn't until I have checked my emails that I have found that the item however I received my package yesterday a day after speaking to customer services. There was one item missing and it wasn't until I have checked my emails that I have found that the item was no longer in stock. I am disappointed with the service and the fact that I wasn't rang to say that the item was no longer in stock.

June 26, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that there was a delay with your order and for any inconvenience this may have caused. Although we advise a 48 hour delivery service, sometimes, due to various reasons the orders can take a little longer then expected. In regards to the item you were missing, unfortunately, you did not provide your telephone number when you placed your order so we could not call you and therefore, sent an email to advise. I am sorry for any inconvenience this may have caused. If you have any further comments, please do contact our customer service team.

Rated 3 out of 5 stars

prompt delivery but have to pay for returns

This was my first time shopping online with Barratts. Delivery was on time and the shoes arrived in good condition and well packaged. They did not suit however and so had to be returned. Returns are not free and so I had to pay. This is my only gripe with the online shopping experience with Barratts but it is a significant one - so much so that I don't think I will be shopping online with Barratts again. There are other retailers who offer free returns and I'll deal with them instead.

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I am sorry that we do not offer free returns and for any inconvenience this may have caused. I do hope you consider shopping with us again in the future despite this matter. Please do contact us if you have any comments or queries.

Rated 5 out of 5 stars

totally satisfied with risker shoes

ordered the shoes on a thursday, they arrived on saturday. they were absolutely what i wanted, really comfortable well worth the money

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - we are so glad that you are satisfied with the products as well as the time in which you received your order. Please continue to keep an eye on our website for future offers and promotions! We look forward to dealing with you again in the future.

Rated 5 out of 5 stars

very fast delivery

Great quality shoes and very fast delivery - highly recomended

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - It's great to hear such positive feedback! We look forward to dealing with you again in the future!

Rated 5 out of 5 stars

Easy, fast process

Thank you Barratts for a very swift, easy and pleasant transaction. Unfortunately, the shoes didn't fit but ive sent them back for a full refund!

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am glad that although the product was unsuitable, we were able to offer you a pleasant experience. We look forward to dealing with you again in the future!

Rated 3 out of 5 stars

Online separate to shop...

Shoes arrived fine, and quickly, but when looking at the returns policy, there is no option to return back to a store or via Collect+; so would prove expensive to return....

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - Barratts went into administration in 2013 and is now an online company only. There are no retails stores. I am sorry that we do not currently offer a freepost returns and for any inconvenience this may cause.

Rated 5 out of 5 stars

Recent purchase

I have always loved barratts, they are not cheap but the quality of some of the footwear lets barratts down.

June 25, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that some of our products are not the standard you would expect. As we stock products from a range of suppliers, sometimes the quality, finish or colours can vary. However, it's great to hear that you love us and we look forward to dealing with you again in the near future!

Rated 4 out of 5 stars

Nice sandal

Seem comfortable, very light, have not worn them out yet. Look pretty. I had ordered these from a catalogue originally but they had big black stitching on the inside of the ankle strap which irritated the foot, returned them and ordered from Barratts, they were stitched properly (not in black) so kept them.

June 24, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am so glad that we were able to offer you a product of much better quality compared to our competitors. Please continue to check back our website for future offers and promotions!

Rated 5 out of 5 stars

Quick fast new shoes at last

Picked my shoes ordered paid and waited 2 days. and delivered paid shoes and postage cost less travel time ,less travel expense, ideal oh and shoes are great as well recommend this site to all from bargain sale to best well heeled good variety fast service great

June 24, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you so much for leaving a 5 star review - it's great to hear such positive feedback in regards to the whole process of ordering with us. We look forward to dealing with you again in the future!

Rated 5 out of 5 stars

ladies boots

Quick delivery and product as described and good quality.

June 24, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - it's great to hear you are happy with the products we have to offer. Please continue to keep an eye on our website as we are always introducing new brands and stock!

Rated 1 out of 5 stars

rubbish time for refunds

posted shoes straight back, no confirmation in 2 weeks, and no refund, so slow, dont buy from here

June 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I can confirm that your return was received on the 22nd June. We say to allow 3-5 working days for the return to be processed. Your return and refund was processed on the 23rd June, this is 1 working day. I am terribly sorry that you believe this to be slow but we cannot be held liable for the postal service and this information is fully available on our website. I do hope you consider shopping with us again in the future.

Rated 1 out of 5 stars

Poor service and communication

I placed an order on 15th June and still yet to receive it. Called customer services on Friday who told me the order was complete and being sent out that day. On Monday 22nd I receive another email saying two items are missing from my order and that I may request a refund and still the order has not been sent. Lies over the phone, false information and no way of tracking orders. Not surprised this previous giant in the shoe world went into administration. With this quality of service I wouldn't be surprised to see the online service follow the same path! Will never use again

June 23, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - I am sorry that you believe your experience with us to be one which is worth 1 star. I can assure you we do not lie to our customers and we do supply tracking information for all orders once they have been dispatched. Please be assured that we will be investigating this matter further. I do hope you consider shopping with us again in the future.

Rated 1 out of 5 stars

let down once again by no stock

I placed my order, money was paid and conformation email recieved. Expecting delivery within 48 hours only to recieve an email 5 days later saying they no longer had any stock and therefore couldnt fulfil the order. This 2 days before fathers day, so my husband ended up without his gift from our little boy.
this is not the first time that this happened, left feeling very frustrated.

June 22, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - I am so sorry that we were unable to supply your order and for any inconvenience this may have caused. I can see that you have been refunded accordingly. Your comments will certainly be used for feedback purposes.

Rated 5 out of 5 stars

Bargin

Just received my order of 2 pairs of shoes. great value for leather shoes!

June 22, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - this is great news! We look forward to dealing with you again in the future.

Rated 2 out of 5 stars

Disappointed

Placed order for wedding shoes - when arrived had a stain across the front - one week on still not received replacement shoes

June 21, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - A member of our customer service team have been in contact with you today in regards to this matter. Please accept our sincerest apologies for any inconvenience this may have caused and please do contact us if you have any further comments or queries.

Rated 5 out of 5 stars

Excellent shopping experience :)

I found the exact pair of shoes I was looking for, style, colour and size, at an excellent price. The purchase was easy, quick and painless, and delivery of a well packaged pair of shoes came a couple of days later. Very happy with the choice and service. Highly recommended.

June 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you leaving a 5 star review - we are so glad to hear that you are satisfied with every aspect of ordering with us! It's great to hear such positive feedback. Please do check back on our website for future offers and promotions and we look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Shoes

Good service. Very prompt delivery.

June 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for taking the time to leave a review - We are glad to hear that you are satisfied with the service we provide and look forward to dealing with you again in the near future!

Rated 5 out of 5 stars

Absolutely fabulous!

I was delighted with my purchases , excellent quality and value! Well chuffed!

June 20, 2015
Unprompted review
Barratts Shoes logo

Reply from Barratts Shoes

Thank you for your review - This is great news! We look forward to dealing with you again in the future!

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