If I could give no stars I would. Utterly despicable customer service, no contact numbers whatsoever and no email replies. Ordered shoes a month ago, stated on the tracking they were "shipped" but n... See more
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Absolutely shocking. Firstly sent me the wrong size I ordered 5 and sent 4. Then eventually got a prepaid return label.Returned to me by royal mail as address unknown. Promised a refund multiple time... See more
Products are fine, however I ordered 2 sizes for fit, and wanted to return one pair. I contacted customer services 9 times before I received a returns label (was told person dealing with my query had... See more
Bought some nice looking comfy bridal shoes that fit well, they are easy to walk in so perfect for my up coming wedding. Quick delivery aswel. Would of given 5 stars if they hadn't had marks on the st... See more
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Company details
Written by the company
Buy Shoes and Boots at Barratts online shoe shop. We have the latest Womens Shoes and Mens Shoes in a huge range of styles. Plus Kids Shoes in a range of sizes for Girls and Boys. Also find the latest footwear from brands such as Skechers, Hush Puppies, Kickers, Caterpillar, Van Dal, Lotus Shoes and many more.
Contact info
PO BOX 170, TN24 0ZX, Ashford, United Kingdom
- 0123 321 4575
- customer-service@barratts.co.uk
- www.barratts.co.uk
Hasn’t replied to negative reviews
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New Sandals
The sandals are comfortable, quite wide for comfort when your feet get hot in the summer. Nice shade of blue and the flower looks pretty.
Superfast delivery. Fab sandles
I'm a big fan of gladiator sandles, but couldn't find the perfect pair until I visited the Barretts website. And there they were! And. In. The. Sale!!! London Rebel, Corfu. They arrived the next day and fitted perfectly. I love the gold trim up the front and the gold heels.

Reply from Barratts Shoes
Not dispatched promptly
Placed an online order on a Friday expected delivery latest Tuesday at the very latest. On the Wednesday had not received the order so rang customer services. Placed an online order on a Friday expected delivery latest Tuesday at the very latest. On the Wednesday had not received the order so rang customer services. The lady found my order but was confused why you had not yet been dispatched. found my order but was confused why you had not yet been dispatched. She said that all items had been in stock but showed confusion again why order had not been dispatched should talk my telephone number and said she would ring the warehouse to find out why they had not been sent. I never received a phone call, She said that all items had been in stock but showed confusion again why order had not been dispatched should talk my telephone number and said she would ring the warehouse to find out why they had not been sent. I never received a phone call, however I received my package yesterday a day after speaking to customer services. There was one item missing and it wasn't until I have checked my emails that I have found that the item however I received my package yesterday a day after speaking to customer services. There was one item missing and it wasn't until I have checked my emails that I have found that the item was no longer in stock. I am disappointed with the service and the fact that I wasn't rang to say that the item was no longer in stock.

Reply from Barratts Shoes
prompt delivery but have to pay for returns
This was my first time shopping online with Barratts. Delivery was on time and the shoes arrived in good condition and well packaged. They did not suit however and so had to be returned. Returns are not free and so I had to pay. This is my only gripe with the online shopping experience with Barratts but it is a significant one - so much so that I don't think I will be shopping online with Barratts again. There are other retailers who offer free returns and I'll deal with them instead.

Reply from Barratts Shoes
totally satisfied with risker shoes
ordered the shoes on a thursday, they arrived on saturday. they were absolutely what i wanted, really comfortable well worth the money

Reply from Barratts Shoes
very fast delivery
Great quality shoes and very fast delivery - highly recomended

Reply from Barratts Shoes
Easy, fast process
Thank you Barratts for a very swift, easy and pleasant transaction. Unfortunately, the shoes didn't fit but ive sent them back for a full refund!

Reply from Barratts Shoes
Online separate to shop...
Shoes arrived fine, and quickly, but when looking at the returns policy, there is no option to return back to a store or via Collect+; so would prove expensive to return....

Reply from Barratts Shoes
Recent purchase
I have always loved barratts, they are not cheap but the quality of some of the footwear lets barratts down.

Reply from Barratts Shoes
Nice sandal
Seem comfortable, very light, have not worn them out yet. Look pretty. I had ordered these from a catalogue originally but they had big black stitching on the inside of the ankle strap which irritated the foot, returned them and ordered from Barratts, they were stitched properly (not in black) so kept them.

Reply from Barratts Shoes
Quick fast new shoes at last
Picked my shoes ordered paid and waited 2 days. and delivered paid shoes and postage cost less travel time ,less travel expense, ideal oh and shoes are great as well recommend this site to all from bargain sale to best well heeled good variety fast service great

Reply from Barratts Shoes

Reply from Barratts Shoes
rubbish time for refunds
posted shoes straight back, no confirmation in 2 weeks, and no refund, so slow, dont buy from here

Reply from Barratts Shoes
Poor service and communication
I placed an order on 15th June and still yet to receive it. Called customer services on Friday who told me the order was complete and being sent out that day. On Monday 22nd I receive another email saying two items are missing from my order and that I may request a refund and still the order has not been sent. Lies over the phone, false information and no way of tracking orders. Not surprised this previous giant in the shoe world went into administration. With this quality of service I wouldn't be surprised to see the online service follow the same path! Will never use again

Reply from Barratts Shoes
let down once again by no stock
I placed my order, money was paid and conformation email recieved. Expecting delivery within 48 hours only to recieve an email 5 days later saying they no longer had any stock and therefore couldnt fulfil the order. This 2 days before fathers day, so my husband ended up without his gift from our little boy.
this is not the first time that this happened, left feeling very frustrated.

Reply from Barratts Shoes
Bargin
Just received my order of 2 pairs of shoes. great value for leather shoes!

Reply from Barratts Shoes
Disappointed
Placed order for wedding shoes - when arrived had a stain across the front - one week on still not received replacement shoes

Reply from Barratts Shoes
Excellent shopping experience :)
I found the exact pair of shoes I was looking for, style, colour and size, at an excellent price. The purchase was easy, quick and painless, and delivery of a well packaged pair of shoes came a couple of days later. Very happy with the choice and service. Highly recommended.

Reply from Barratts Shoes
Absolutely fabulous!
I was delighted with my purchases , excellent quality and value! Well chuffed!

Reply from Barratts Shoes
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