Battery Trader Reviews 

478
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products, noting that batteries perform well and are as described. Many highlight the excellent service, with helpful and knowledgeable staff. The ordering process is easy and smooth, complemented by extremely fast, often next-day, dispatch and delivery, along with competitive pricing. However, some customers noted issues with product longevity, as batteries failed sooner than anticipated. A few also reported receiving incorrect items or products with missing components. Additionally, some reviewers were not happy with after-sales service, citing unresponsiveness or unprofessional communication.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance, with many praising the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful and knowledgeable staff,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt delivery times,... See more

Order

Consumers find the ordering process to be positive, with many describing it as extremely simple and easy,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the good quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The replacement batteries were very well packaged along with full instructions and a link to the internet as to how to fit them. The links made fitting them straight forward and l soon had the equipm... See more

Rated 5 out of 5 stars

Have had such a great experience with this company , easy to use website with plenty of information to make sure you get the correct batteries that you need. They arrived in super quick time and they... See more

Rated 5 out of 5 stars

Id not buy any batteries for my mobility scooters anywhere else, I recently bought a set for my veleco faster and wow I can now fly. The service, expert advice and delivery is the best, they above and... See more

Rated 5 out of 5 stars

Excellent service. Ordered pack of 2 mobility scooter batteries on Tuesday, and they were delivered Thursday. Phoned them up that same day as needed help because batteries weren't charging. Sent ph... See more


Company details

  1. Battery Store

Information provided by various external sources

Rechargeable replacement batteries for Laptop, cordless Drill / power tool, SLA, GPS, Mobility scooters, UPS power supplies, portable smartphones, MP3 Players, mobile phones, cordless phones and many many more must have devices Rechargeable replacement batteries for Laptop, cordless Drill / power tool, SLA, GPS, Mobility scooters, UPS power supplies, portable smartphones, MP3 Players, mobile phones, cordless phones and many many more must have devices


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(478)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from the outset

Amazing service from the initial phone enquiry that was well after normal office hours to next day delivery cannot fault this company. Helpful friendly knowledgeable staff who provided fabulous service. Within seconds of placing order I had email confirmation providing details of order and delivery.
Thank you so much would definitely recommend.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Mobility scooter battery needed in short time!

Needed a replacement battery for my mother's mobility scooter. Battery Trader were simply fantastic. With little time left before a holiday I didn't want my mum to be stuck at home with no means of getting out and about. Battery Trader allowed me to drop off the battery pack in person, replacing the battery almost immediately, charge, test, then phoning me to say it was ready for collection only a couple of hours later. The team there are professional, welcoming and give an excellent customer service. I can't recommend them enough. Thank you.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Bought an 18v 3AH NiMH battery for my…

Bought an 18v 3AH NiMH battery for my old Dewalt drill. Having looked on line the originals were no longer available and a lot of the clone ones looked low quality or had bad reviews. This company looked OK so I chanced it. The battery I was sent looks to be well made and certainly packs a punch. Early days but this looks like an excellent battery.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Required new batteries for a mobility…

Required new batteries for a mobility scooter for my Aunt, the batteries arrived the next day, very well packaged. The batteries worked great, giving the scooter a new lease of life. Would recommend this company.

September 22, 2023
Unprompted review
Rated 1 out of 5 stars

Bad service…

Purchase two thursday because I got told next day delivery.
Never arrived, so I rang and got told they have bent over backwards to pull all the strings to get them to me on a Saturday delivery with no extra charge,also heard nothing and never arrived.
Arrived Tuesday.
So I was left all over the bank holiday weekend with no batteries for the scooter so couldn't go anywhere.
I purchased more elsewhere from someone who could deliver on time.
When trying to refund it seems you get charged courier fees and possibly re stocking charges.
I will sell them on privately as I can't be bothered with the hassle of dealing with them again.
I have recieved (31/08/23) a email prompting me to give battery trader more info to who I am.
Based on what I have written and stated I have been left all over the bank holiday. Im sure that must indicate who I am.....unless I am not the only one that got let down!
Probably working through a back log of unhappy customers by the sounds of it!

August 24, 2023
Battery Trader logo

Reply from Battery Trader

The client placed an order on Thursday at 16:38 pm. His card was declined and had to use another. They were told we could not make any promises as it was too late in the day, & because of the bank holiday it might be Tuesday for delivery, Further, they did not want to pay for Saturday delivery.

On Tuesday early morning, they confirmed delivery, but unknown to us they also ordered from Amazon, and wanted to strike a deal, An email message from Darren said “I could keep these batteries and refuse my delivery later on but to do this I would expect some kind of reimbursement out of principle.”. We just sent them the return details.

He has to date, kept the batteries we delivered, possibly easier to turn the Amazon order away (poor Amazon seller).

We delivered the next working day, cannot help it being a bank holiday, there is zero justification for this negative review.

Rated 5 out of 5 stars

Excellent service

Excellent service!
The battery was delivered promptly as stated for my battery mower.
I would recommend Battery Traders service.
GF

August 22, 2023
Rated 5 out of 5 stars

I bought a replacement battery for my…

I bought a replacement battery for my Bosch grass strimmer . I opted for one that was slightly more powerful than the original and it was sent very quickly. It makes my machine work perfectly, seems better now than when it was new. Pleased they also provided a leaflet explaining best way to look after this battery re charging etc. Would use firm again if needed a battery in the future.

August 22, 2023

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