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Bayfields Opticians & Audiologists - Harrogate Reviews 74

TrustScore 4.5 out of 5

4.7

16 Parliament Street,, HG1 2QZ Harrogate, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had my annual eye check and scan. The optometrist noticed quite a change in prescription for one eye and a possible problem with the retina. She referred me to the ophthalmology department of o... See more

Rated 5 out of 5 stars

So helpful! My glasses had bent and Bayfields repaired them quickly and put on a new plastic ear hook free of charge. I have always had excellent service from them-very different experience from other... See more

Rated 5 out of 5 stars

The fitting of my spectacles was professional, efficient and friendly. It's great to see the same faces over the years...decades even. A sign of somewhere that staff stay and get to know customers m... See more

Rated 5 out of 5 stars

I totally trust the companies technical ability when it comes to eye tests. My experience of the St Annes Bayfields is that the staff are not just competent but friendly and helpful. There is a warmth... See more


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Harrogate

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 16 Parliament Street,, HG1 2QZ, Harrogate, North Yorkshire, United Kingdom

  • 01423 531700

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

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Rated 5 out of 5 stars

Very friendly staff and the optician…

Very friendly staff and the optician answered all my questions!

May 19, 2025
Bayfields Opticians & Audiologists - Harrogate logo

Reply from Bayfields Opticians & Audiologists - Harrogate

We're happy to hear that our staff was friendly and helpful answering your questions. Thank you for your positive feedback!

Rated 4 out of 5 stars

Experience was good.

Experience was good.
Receptionist and other staff pleasant and welcoming.
Optician I saw was absolutely lovely. She was very professional, polite, informative and had a bubbly personality

May 12, 2025
Rated 5 out of 5 stars

I enjoyed the experience

I enjoyed the experience. One person did all the tests. I was not sent from one to another as had been my previous experience at a different place. I was given guidance on choosing the best spectacles for my needs. All the time, I was made to feel important. Not just a commodity.

May 8, 2025
Rated 5 out of 5 stars

I had my annual eye check and scan

I had my annual eye check and scan. The optometrist noticed quite a change in prescription for one eye and a possible problem with the retina. She referred me to the ophthalmology department of our local hospital. I walked home and whilst having a coffee the hospital rang asking me to come in the next day. Next day I had a consultation with the specialist and I'm now being monitored for any further changes in the retinal scan.
My thanks to the optometrist for spotting the problem!
A week later my Lindberg frames were returned, reglazed.
A great service.

May 13, 2025
Rated 5 out of 5 stars

Excellent practice

Lizzie and the team are always so welcoming and helpful, and the opticians are excellent. There are so many benefits to having a monthly contract with Bayfields. Very highly recommended.

May 21, 2025
Bayfields Opticians & Audiologists - Harrogate logo

Reply from Bayfields Opticians & Audiologists - Harrogate

We're happy to hear that you find our team welcoming and helpful, and that you appreciate the benefits of our monthly contract. Thank you for your recommendation.

Rated 5 out of 5 stars

Great service as always!

Great service as always from a number of helpful and knowledgeable staff who actually care.
Highly recommended. My eyesight is back to its best again with a pair of glasses which I feel suit me perfectly.

May 12, 2025
Rated 5 out of 5 stars

I was extremely happy with Bayfields…

I was extremely happy with Bayfields Harrogate patience and professionalism. They made me feel completely relaxed, clearly going through everything step by step so I fully understood what was what. Much appreciated, many thanks Hugh

April 15, 2025
Rated 5 out of 5 stars

Excellent service and comprehensive eye test.

I was given a comprehensive series of scans which identified a couple of issues which I was not previously aware of and advice on how to identify any changes to my vision that should be notified straight away. The vision test was much more effective than previous tests which used individual lenses into a spectacle frame holder leading to a very accurate lense definition . I am looking forward to receiving my new prescription glasses

May 5, 2025
Rated 3 out of 5 stars

I was told my hearing aid had wax…

I was told my hearing aid had wax blocking it but my ear was not checked for wax also am finding hearing very difficult using my mobile.Having paid £4000 on purchasing these aids .The right ear hearing aid has been returned for repairs I am still not sure that my aids are really improving my hearing to the extent that these were the Very Best

April 29, 2025
Bayfields Opticians & Audiologists - Harrogate logo

Reply from Bayfields Opticians & Audiologists - Harrogate

We understand your concerns about your hearing aids and the difficulties you're experiencing, especially with your mobile phone. We're sorry to hear that your ear wasn't checked for wax and that your right hearing aid required repair. We want to ensure your hearing aids meet your expectations. We appreciate your feedback. The Harrogate practice will reach out to you separately.

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