Bearded Bros  Reviews 

147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, professional, and remarkably efficient throughout the entire moving process, making stressful days much easier. People deeply appreciate the careful handling of fragile belongings, the useful layout advice, and the reliable packing services provided from start to finish. Some reviewers were not happy with specific issues regarding incomplete removals, unfulfilled agreements, and disputes over insurance coverage when damages occurred. Consumers also noted frustrating problems with damaged furniture, unexpected delays, and poor communication when trying to resolve complaints with the office team.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional and efficient experiences during their... See more

Staff

Customers had positive experiences with staff, highlighting that team members were professional, incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Craig did my move and they were a blessing. An absolute pleasure to work with and a good laugh despite the grueling amount of work required for this job due to no lift. They worked relentl... See more

Rated 5 out of 5 stars

Very helpful from first enquiry all the way through. I have used them twice now, first was an office move from Hove to Shoreham. This time I needed to be moved to temporary accommodation while... See more

Rated 5 out of 5 stars

The whole team at Bearded Bros were awesome, Anthony and Harry were amazing on moving day! I was having a last minute move downsizing with a broken foot so logistics were stressing me. The team were... See more

Rated 5 out of 5 stars

This firm are highly recommended. Used now by my partner when he moved house, my daughter when they moved flats, and now by myself having moved in with my partner. They arrived punctually, were p... See more


Company details

  1. Moving Company

Written by the company

Removals * Storage * Boxes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(147)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Handle with care....

Have used Bearded Bros a fair bit on the past. Chatted to them about shifting some very heavy plant pots, sent photos, they mentioned they come at £85 an hour. Two of the team rocked up, as usual they did a great job, only took 8 minutes I think. The boys called into base to ask how much they should charge. The answer came back £170... the boys were mortified, embarrassed beyond words. It's in the t&c's, should have read them, but will handle with care in the future. Always a shame to see a small business kinda lose its soul....

June 19, 2024
Unprompted review
Bearded Bros  logo

Reply from Bearded Bros

Hi David,

Thank you for taking the time to leave feedback, and I'm sorry to hear you are disappointed with the price of your recent move.

We always ensure our prices are made clear from the start and like all of our customers, you received a full email breakdown of our charges prior to any booking being made - this included the paragraph which details our 2 hours minimum charge. 

"For this service, we charge £85 per hour with a minimum charge of 2 hours. Any time taken to complete your move after the initial 2 hours is charged in 30-minute increments."

On the 18th of June, you responded to our quote with " Thank you for such a quick response. That all looks great. 19th June between 12-2pm is in my diary".

The reason the team contacted our office was that we had not received your deposit ahead of your move, therefore, they needed to check what needed to be charged before leaving.

Once again, I'm sorry that you are dissatisfied with the cost, however, from our side, we have made you fully aware of this before you gave us the go-ahead.  

We wish you all the best.

Bearded Bros

Rated 5 out of 5 stars

Smooth moving experience

The guys were super helpful snd sweet. Had a great attitude towards their work. Had to carry a lot of out stuff up many flights of stairs and managed to do it very quickly and efficiently

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Bearded Bros for moving home!

Helping us move from Hove to Eastbourne, Geoff and Tom were considerate, friendly and very helpful. They were very knowledgeable and experienced with regards to the completion process and how everything works on the day. Our belongings were very well packed and they treated everything with care. I would recommend Bearded Bros to anyone moving home.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Everything went as smoothly as it could…

Everything went as smoothly as it could and in less time than expected. Our bros were super friendly and professional and made the whole (stressful) experience of moving house an easy one. Thanks again!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Bearded Bros were amazing

Bearded Bros were amazing. From the start to finish. Efficent, caring, supportive. I would recommend them without hesitation. Well worth getting the complete package, including packing too.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

Really a pleasure to hire these guys for the moving. Fast, reliable company and really nice team.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!/awesome

Thank you! Always over exceed my expectations. The service from initial contact to booking and payment is very friendly and efficient. The boys arrived early and with a smile. Nothing was too much and readily offered to be of further assistance. Chatty and professional. Awesome work! Thanks again BB’s

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Bearded Bros made our move so easy

Bearded Bros made our move so easy, they phoned us when they were on their way, loaded the van quickly and carefully, were polite and cheerful, everything was unloaded in the same efficient way, they made the whole thing stress free, we would definitely use them again and recommend them to anyone moving.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Stress free and easy moving

Made moving home and really easy and stress free experience! they worked really fast and got me in quicker then expected, and had a great sense of humour! Would highly recommend and should I need to move again I will be back!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Did what they said. On time and very easy move. Had covers to protect the furniture. Nice guys. Would definitely use again and have no hesitation in recommending.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

The movers were fast and attentive

The movers were fast and attentive. Both lads were really careful with my belongings and I couldn’t have asked for a better service. They took my ottoman bed down and put it back up in the new place in a flash. Really impressed. Thank you so much for helping me move home

February 24, 2024
Unprompted review

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