Bearded Bros  Reviews 

147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, professional, and remarkably efficient throughout the entire moving process, making stressful days much easier. People deeply appreciate the careful handling of fragile belongings, the useful layout advice, and the reliable packing services provided from start to finish. Some reviewers were not happy with specific issues regarding incomplete removals, unfulfilled agreements, and disputes over insurance coverage when damages occurred. Consumers also noted frustrating problems with damaged furniture, unexpected delays, and poor communication when trying to resolve complaints with the office team.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional and efficient experiences during their... See more

Staff

Customers had positive experiences with staff, highlighting that team members were professional, incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Craig did my move and they were a blessing. An absolute pleasure to work with and a good laugh despite the grueling amount of work required for this job due to no lift. They worked relentl... See more

Rated 5 out of 5 stars

Very helpful from first enquiry all the way through. I have used them twice now, first was an office move from Hove to Shoreham. This time I needed to be moved to temporary accommodation while... See more

Rated 5 out of 5 stars

The whole team at Bearded Bros were awesome, Anthony and Harry were amazing on moving day! I was having a last minute move downsizing with a broken foot so logistics were stressing me. The team were... See more

Rated 5 out of 5 stars

This firm are highly recommended. Used now by my partner when he moved house, my daughter when they moved flats, and now by myself having moved in with my partner. They arrived punctually, were p... See more


Company details

  1. Moving Company

Written by the company

Removals * Storage * Boxes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(147)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Very efficient, friendly and helpful. Bearded Bros made the whole moving process far easier thn we could ahve imagined. Would thoroughly recommend.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Bearded brothers have moved me twice in…

Bearded brothers have moved me twice in the past few years and on both occasions I have had the pleasure of Blake and his team.
Great guys, I know I can give them instructions and leave them to it.
I have never suffered any damages or breakages and they always get the job done in record time.
Amazing job.
A big Thank you to Blake, Alfie and Mike.
Very happy customer.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I'd heard good things about these guys but they managed to exceed my expectations, if you're thinking about booking a removal firm, these guys are amazing.

The service was more than excellent, arrived early, super efficient and not a single mark on any of our belongings.

Big thanks, Bros.

100% recommended.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Bearded bros

I recently used bearded bros for moving, they were brilliant and the move went very smoothly. Very nice guys! I would highly recommend them.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

They were brilliant

They were brilliant - how nice to find a local company that were so helpful. Everyone - from Tom in the office to the guys who did the actual removals. On time, polite, helpful - even put our bed back together. What more can you ask for - these guys are real pros - would use them again !

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Bearded Bros

We had the best experience with the guys from Bearded Bros this morning. They were absolutely fantastic - efficient, helpful and organized. We will definitely be using them again!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent service, punctual, super friendly and move went quickly and smoothly. Everything was handled with care and they even dismantled and rebuild my bed. Would use the Bearded Bros again and recommend them.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Best Removals Company There Is!

Bearded Bros helped us move all of our belongings to their secure storage facility and then helped us move back in again!! The whole team are professional, friendly and can't do enough to ensure the move goes well. On all occasions dealing with the Bearded Bros I've had a fast and thorough response and will 100% be using them in the future. They are the best removals company around.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and amazing service

We had a brilliant experience with Bearded Bros - they were friendly, super efficient, very professional and extremely good value. They made our move so seamless and it meant we could really enjoy our new home without any other distractions! Massive thank you.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

the whole process from start to finish…

the whole process from start to finish was smooth, friendly and and relaxed. Boxes were delivered ahead of time, the day and time were exactly as suited me. Very impress with the whole experience. Would definitly recommend them.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!!!

Amazing service!!!
I just want to thank you for the amazing service you have provided me.
In particular kudos to Sam, Craig and Stu that absolutely nailed the job! They were incredibly quick and efficient (and not scared at all, from the many steep and narrow stairs that they had to do)!
I moved from a third floor (no lift) to third floor (no lift) so it wasn't an easy task to do.

Well done guys and thank you so much for your help!
I recommend this service to anyone and I will surely use it myself in the future, whenever/if I'll need it again!

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID USING - THOUSANDS OF PIUNDS WORTH OF DAMAGE

We used Bearded Bros for a move and the associated packing service. Unfortunately the packing was done very very badly, leading to thousands of pounds worth of damage. Wafer thin paper was used to pack precious antique plates and ceramics. laptops were found unwrapped at the bottom of boxes of heavy books, very delicate items were just packed with minimal wrapping under heavy items. Sofa cushions were not covered and got oil stained, and mattresses were also not protected.
Not helped by them saying we would have 4 packers. 2 turned up late, and 1 went away for a few hours. at least 2 of them were very inexperienced. It meant everything was rushed and corners were clearly cut.

What makes it worse is 3 months on, we have not received a penny of compensation and are having to go through a lengthy claims process that BB pass onto their insurance company.
Therefore avoid using them if you don't want items damaged, or you want a company that helps makes things right if things go wrong. Much better firms out there.

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

I have already left a Google review

I have already left a Google review, but am so outraged with their response to it, that I need to leave one here too.

Sadly, this company really let me down. They didn't ask me any questions about my move, just asked me to complete a video of what I was taking. Whilst I most certainly do own I left some things out, they didn't ask me the nature of my move or take into account any of the belongings I mentioned in the furniture. I thought that would have been self-explanatory. The information they did have about my move was information I volunteered, which they got wrong in their response anyway. They didn't ask if we were completing on our house that day and in their response said we were completing 4 days later. It was my ex who was completing on his flat 4 days later. He had to go and stay in a hotel. However, if they knew we were selling, and from my emails, they knew I hadn't found anywhere to rent and I would let them know the address once I did, or put it all into storage, why not ask me if we needed the whole day (of course at extra cost) so they didn't book another job in case it was a bigger move? If the volume calculator actually worked, or they'd taken into consideration that we were completing that day, none of this might have come up.

So all in all, I paid over £400 to be left with half of my things to still move, a very stressful situation with a couch they said they couldn't take, even though it was moved an hour later by my ex and his friend and a broken lamp. Apparently, it was all my fault because I didn't tell the correct info on the video and I didn't let them know about my upsets until it was too late. Never mind the fact I was still moving for two days and had a 4-year-old to take care of full time.
I had even mentioned I would be moving again in 6 months as the rental I had been taking was only for 6 months and I'd be using them again. They will never get my business again, mainly because they didn't own any of this and only gave the option of it being sold to a debt-collecting agency if I didn't pay up. No sorry, no small offer of compensation, just blamed it all on me.

TO YOUR REPLY
This is very tedious but all I will say to your last paragraph is that you didn’t ask me any information. Other than asking me to record a video, you didn’t ask me anything. Any other info you got was because I volunteered it.
You asked Trustpilot to remove my review because you said I was a scam. Easily resolved as I could show proof of my receipts and confirmation of booking email.
You don’t deserve to be in business and your communication is awful.

August 4, 2023
Unprompted review
Bearded Bros  logo

Reply from Bearded Bros

Hi Vicki,

When booking moves in for customers, we assess a video walk through, provided by the customer, to determine the time and resources required for the job.

On this occasion, you made us aware that you would not be taking everything in the property to your onward address. As such, we provided you with an estimate, based on our hourly rate to accommodate the items you told us were being moved.

We cannot set aside time for hypothetical situations, as I’m sure you can appreciate that it is our aim to keep our diary full! We cannot make assumptions, and can only book jobs in for our customers, based on the information provided.

We did ask you what the nature of your move was, and booked this in accordingly. We were informed that there were no time constraints as completion (which did not affect your part of the move) was happening 4 days later.

The outstanding payment related to the work we completed, based on our hourly rate - you did not make us aware that you were dissatisfied with the service you received, or felt the job was incomplete until 5 days later after we chased you to pay your bill. We usually take payment at the end of the job, however you had vacated the property before the team could discuss this with you, so you were provided with a payment link for this.

As we had not received payment a further 8 days later, we chased this and were met with your comments regarding the service having been unsatisfactory and that you deemed the job to be incomplete. It was at this stage that you informed us that you would not pay the full outstanding amount, so we made you aware that if this wasn’t received by the 21st, we would refer this to a debt collection agency.

In terms of your damaged lamp, you were made aware that any damages or issues needed to be brought to our attention within 7 days of your move. This was not reported until 13 days after your move. 


Our office team tried to contact you on the day of your move to organise for a second team to assist with the job, however you did not answer or call us back. Prior to your move, we made further arrangements to accommodate the sofa you were concerned about, and offered last minute solutions to assist with storing the sofa. At every turn, we have tried to find a solution, however, you have waited to report all of these problems after the fact, not allowing us an opportunity to rectify them.

We thank you for making the payment, however, we stand by the service we have delivered. The issues you have alluded to have all stemmed from a lack of information being provided, on your end.

We wish you well in your new home.

Bearded Bros

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