National Bee Supplies Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent workmanship. Many people also highlight the prompt and efficient delivery service, often receiving their orders quickly and well-packaged. The ease of ordering through the website and the overall value for money are frequently mentioned as positive aspects. However, some customers experienced issues with delivery, specifically mentioning delays with Royal Mail and orders not arriving within the expected timeframe, despite paying for expedited shipping.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers highlight the good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In times of need you need a company that can respond appropriately. National did just that and shipped a complete new hive and all the trimmings out the very next day . We now have 7000 bees back... See more

Company replied

Rated 5 out of 5 stars

Can't fault National Bee Supplies order picked and sent fast . Let down by Royal Mail unable to track order as of now not received order yet even though had a message to say package has been delivered... See more

Company replied

Rated 5 out of 5 stars

This is my third National Bee Supplies hive and, having also bought hives from other major suppliers, I have to say that NBS hives are by far the very best quality. The floors are literally a joy to b... See more

Company replied

Rated 5 out of 5 stars

Ordering from National Bee Supplies was very straightforward. The mouse Garuda I purchased were excellent quality and far stronger than some I have purchased. I received the delivery within a couple o... See more

Company replied


Company details

  1. Home & Garden

Written by the company

National Bee Supplies have been hand-crafting the finest quality beehives for over 40 years, located on the edge of Dartmoor National Park. Sustainability and Quality are at the heart of everything we do at NBS. We only use the finest Canadian Red Cedar in our hives which are built to last with our 10 year guarantee. As a Carbon Negative business, we regularly engage in initiatives that help improve the local environment or reduce our emissions output. Our team is committed to ensuring your beekeeping experience is the best it can be - we're always on hand with expert advice and tips. We look forward to meeting you


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I ordered a Wasp block for the…

I ordered a Wasp block for the enterance to one of my colonies of Honeybee. I recieved my order to find it was Nationsl BS Honey wax foundation. So I rang the company and spoke to Elena and she was amazing. She sorted out my problem with no issues and is even sending me my original order of a wasp block. Thank you so much.

Beekeeping For Hope #beekeeping4hope

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Completed brood frames

I ordered some completed brood frames which were on an offer at the time. The quality was good and all I had to do was slip the foundation into the frames and nail to the top bar. It saved a lot of time doing it that way.

May 9, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Steve, that's great to hear. Thank you for leaving us a review. Regards, the NBS team.

Rated 5 out of 5 stars

Great gear and excellent service

Great gear and excellent service, all put into service since it’s arrival. So pleased that I am just about to make another order.

April 26, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi John, that's so great to hear! Thank you for leaving us this review, the NBS team.

Rated 5 out of 5 stars

Excellent service.

April 24, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hello, thank you for leaving us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Fast and efficient

My order was made, and arrived fast and well packaged.

April 15, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Jacqueline, That's great to hear. Thank you for leaving us this review. The NBS team.

Rated 3 out of 5 stars

The order arrived ok

The order arrived ok. But on opening, the varroa strips had been stuck to the top of the box: Apilife var and apistan. On opening to use The Apilife var strips are broken into pieces! They are expensive. And with£10+ charged for freight I think that's not ok. I expect fragile items to arrive whole, not taped to a large, heavy box! I'm disappointed.

I also wanted the Candipollein gold in 1/2 kg packs: I got some from a friend so know they are available. You don't stock them. Please look into this.

March 21, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Mo, sorry to hear that. Please email us at info@beekeeping.co.uk so we can rectify this for you.
With respect to the Candipolline Gold, we have chosen to supply in 1kg packs. It is a soft candy that can be cut in half to split between two hives, if required. Thanks, the NBS team.

Rated 5 out of 5 stars

Great quality, personal service…

Excellent service throughout! Sam provided prompt & personal service. The entrance porch to my hive was broken when the hive came but Sam arranged a new one to be posted which has now arrived. Great quality hive, suit etc, looking forward to the whole process of beekeeping. Thank you National Bee Supplies!

February 25, 2022
Unprompted review
Rated 3 out of 5 stars

Unhappy but now resolved

I ordered a starter kit as a present. It was sent in two boxes, one of which failed to arrive. I have half a beehive which is useless. Despite several calls, it has not appeared and customer service has lots of nice words but no action.
I’m happy to say that the order has now been successfully delivered and the incomplete first delivery has been collected.

February 19, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Thank you for your review. We are saddened that our courier has let us down on this occasion. We have been corresponding with them daily to try and locate the missing box to get this delivered to you. Today we have sent a new starter kit. We apologise for the inconvenience and wish you all the best for your beekeeping journey.

Rated 4 out of 5 stars

Neet to changeProduc delivery dreadful

Product fine but delivery dreadful. Lots of breakages. Resolved by company very quickly and efficiently.

January 30, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Vera, we are sorry to hear this. We are changing our packaging for this coming season to try and minimise any breakages caused by the couriers. Thank you for leaving us feedback. Kind regards, the NBS team.

Rated 5 out of 5 stars

Reliably good quality

I chose to buy Seconds. Found these to be good value and as advertised, thank you

January 30, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Helen, we're so pleased to hear you're happy with our beekeeping seconds! Thank you for leaving a review. Kind regards, the NBS team.

Rated 5 out of 5 stars

I'm a carpenter

I'm a carpenter, so decided to buy it flat pack. Started off slowly, and in the end have it all built. The bee hive is very very top notch quality.

January 28, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Neil, that's great to hear. Thank you for taking the time to leave us a review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very pleased with all my new equipment. Thank you.

January 24, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Sandra, we're so happy to hear. Thanks for leaving us a review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Excellent service

Excellent service, particularly in light of me ordering the wrong frame size. Company very kindly advised me of my error and suggested the correct size. Everything was well packed and arrived on time. Shall certainly use this company again.

January 11, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Stephen, that's so great to hear. Thank you for taking the time to leave us this kind review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Excellent service

Excellent service. The goods were very well packed.

January 9, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Gervald, we're so glad you think so! Thank you for leaving us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

WBC Hive Parts

Always great quality, easy website and seem to have plentiful stock. Great communications and swift delivery (DPD). Good service and experience throughout.

January 3, 2022
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Brian, we're so pleased to hear such positive feedback. Thank you very much. Kind regards, the NBS team.

Rated 5 out of 5 stars

Very quick delivery at exceptionally…

Very quick delivery at exceptionally good prices. This is for a new beekeeper ,a surprise, who is having bee experience at the present time . I am very pleased with my polystyrene hive which I purchased earlier this year.

November 28, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Walter, thank you very much for this kind review! Happy to hear you've had a positive experience with us. Regards, the NBS team.

Rated 5 out of 5 stars

I bought some gauntlets at a very…

I bought some gauntlets at a very reasonable price
They got to me 2 days earlier than expected P&P very good too and I was able to track my order on DPD app
Overall my experience 9.5 out of 10 and I only dropped the .5 due to them running out of stock and giving me a refund which might be unfair dropping it but that's life

November 28, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Philip, our Gold Friday clothing sale was very popular, we apologise that this caused a system error and an out of stock refund. Thank you for taking the time to leave us this feedback as we are always looking to improve our service. Thank you, the NBS team.

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