National Bee Supplies Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent workmanship. Many people also highlight the prompt and efficient delivery service, often receiving their orders quickly and well-packaged. The ease of ordering through the website and the overall value for money are frequently mentioned as positive aspects. However, some customers experienced issues with delivery, specifically mentioning delays with Royal Mail and orders not arriving within the expected timeframe, despite paying for expedited shipping.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Reviewers frequently... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers highlight the good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In times of need you need a company that can respond appropriately. National did just that and shipped a complete new hive and all the trimmings out the very next day . We now have 7000 bees back... See more

Company replied

Rated 5 out of 5 stars

Can't fault National Bee Supplies order picked and sent fast . Let down by Royal Mail unable to track order as of now not received order yet even though had a message to say package has been delivered... See more

Company replied

Rated 5 out of 5 stars

This is my third National Bee Supplies hive and, having also bought hives from other major suppliers, I have to say that NBS hives are by far the very best quality. The floors are literally a joy to b... See more

Company replied

Rated 5 out of 5 stars

Ordering from National Bee Supplies was very straightforward. The mouse Garuda I purchased were excellent quality and far stronger than some I have purchased. I received the delivery within a couple o... See more

Company replied


Company details

  1. Home & Garden

Written by the company

National Bee Supplies have been hand-crafting the finest quality beehives for over 40 years, located on the edge of Dartmoor National Park. Sustainability and Quality are at the heart of everything we do at NBS. We only use the finest Canadian Red Cedar in our hives which are built to last with our 10 year guarantee. As a Carbon Negative business, we regularly engage in initiatives that help improve the local environment or reduce our emissions output. Our team is committed to ensuring your beekeeping experience is the best it can be - we're always on hand with expert advice and tips. We look forward to meeting you


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Quality service.

Great quick turnaround and delivery and all order there. Price was exceptional in value for money so we bought extra. Thank you National Bee supplies.

November 24, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Jean, we're so pleased to hear you're happy with our service. Thank you for leaving a review. Kind regards, the NBS team.

Rated 4 out of 5 stars

A great buy, but…..

When I read of the great discount on beekeeping clothing I decided to go for the separate jacket and trousers.
Sizing was accurate and easy and the order placed.
Delivery was quick.
I am thinking the material is a bit on the thick side and one may suffer in hot weather. Having said that I am confident that all the kit is bee proof, even the most determined!
I will find out next season.
Having said all of that it is a great buy.

November 23, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Philip, we're happy to hear you've enjoyed our Gold Friday deals! Thank you for leaving us this feedback. Kind regards, the NBS team.

Rated 5 out of 5 stars

Very informative & interesting magazine…

Very informative & interesting magazine & worth reading to get tips & ideas

October 14, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Hilary, so glad you enjoyed reading our catalogue. Thank you for leaving us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

All you need at all levels of…

All you need at all levels of beekeeping at a fair price

October 3, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Derek, we're so glad you think so! Thank you for leaving us a review. Kind regards, the NBS team.

Rated 4 out of 5 stars

the product was what stated good…

the product was what stated good quality have ordered more for the young pupils i am teaching at local school,
delivery was a bit slow will be using again future.

September 21, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Roy, thank you for providing feedback. We endeavour to dispatch all orders as quickly as possible. We can see you placed an order on Saturday and we shipped on the Monday. Unfortunately once the parcel has been collected from ourselves we have no influence on the couriers delivery, however, we would have expected this to arrive within 48 hours of dispatch. We apologise this was not the case. If you wish to speak to a member of the team, please contact us on 03443262010. Kind regards, the NBS team.

Rated 5 out of 5 stars

Bee Hive from National Bee Supplies - absolute dream to deal…

They are an absolute dream to deal with, extremely helpful and amongst my order I ordered one incorrect item they let me know and included the correct item.
They answered all my queries and when the hive arrived (on time and when they said) it was perfect. I would also add the product was well made of the best materials and came with full instructions and a link to a video guide for assembly. I would add theirs prices are very competitive. Highly recommended

September 15, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Stephen, thank you very much for this kind review! We're so happy to hear you had a positive experience shopping with us. Many thanks, the NBS team.

Rated 5 out of 5 stars

I'm so pleased to have found the site

I'm so pleased to have found the site. As a non bee keeper 🐝 I have found quite a few unusual presents all of which are really good quality

September 7, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Kathryn, we are so pleased you found us too! Thank you for leaving us this review. Kind regards, the NBS team.

Rated 4 out of 5 stars

Order of jars and labels

Order of jars and labels, all superb apart from a couple of broken jars due to poor packing .

September 7, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Lesley, sorry to hear about the broken jars. Please can you contact us at info@beekeeping.co.uk or 0344 326 2010 with the exact amount so that we can arrange a replacement. Thank you for taking the time to leave us this feedback. Kind regards, the NBS team.

Rated 5 out of 5 stars

I ordered some nearly out of date stock

I ordered some nearly out of date stock. It was delivered very promptly and was well packaged. Thank you NBS.

August 19, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Mr Ticehurst, so pleased to hear you're happy with our service. Thanks for taking the time to leave us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. I received my item very quickly and in good condition. Will use this company again. Thank you!

August 16, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Barry, so pleased you think so! We look forward to seeing you as an NBS customer again soon. Many thanks, the NBS team.

Rated 5 out of 5 stars

Fantastic service

All items we have order have been suitably package and sent out promptly. If we have wanted to make changes to an order they have dealt with it no problems. Would highly recommend this company.

August 13, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Vanessa, we're so happy to hear this! Thank you for leaving us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

Great bundle for starting off.

I ordered the starter kit. When I eventually got around to unpacking it I was delighted with the all the products included. The bee suit is great, lots of useful pockets for tools etc. The hive I choose was an assembled hive, the quality of workmanship is superb. The only concern is that the queen guard does not sit within the frames, it it sits flush with the outer walls of the brood box and super. It looks like it might be a weak spot for allowing water in heavy rain conditions. I am tempted to to use some sort of protection over the areas here the queen excluder sits. But I will only know when I get my first colony of bees and have the hive out in the weather.

August 10, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Meryl, thank you for taking the time to leave this review! In regards to your concern, once the Queen excluder is sandwiched between the brood chamber and the super there will be no problem with water ingress. The beauty of this design is that it DOESN'T sit flat on the frames but actually has a built in "bee space" which stops the bees being crushed/trapped under the excluder and makes it easier to remove when carrying out inspections (you don't have to peel it off the frames and upset the bees). The round bar design is also much kinder to the bees as it doesn't damage their wings. Make sure to place it on the right way up with the gap between your brood top bars and the bars (this would be inverted if you have a top bee space hive).
The queen excluder will only be in place whilst your supers are being used to collect honey stores. After this, it should be removed, cleaned and stored somewhere dry.
We hope you find this helpful. Many thanks, the NBS team.

Rated 5 out of 5 stars

Excellent service

Excellent service . Always friendly & helpful .
Very knowledgable too .
The only down side is there is nowhere to put a discount code for club members when purchasing online . We have to call the office for that . Which can be tricky fir some .

August 4, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Sarah, thank you for your kind review! We're so happy to hear this feedback. We have sent you an email on how to apply the discount code online, hope this is helpful. Many thanks, the NBS team.

Rated 5 out of 5 stars

Great frames, foundation and service

An excellent company to deal with based upon my experiences when buying frames and foundation from them. Yes, they’re a little more expensive than some but the quality is excellent.

July 31, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Kevin, thank you for taking the time to leave us this review. We're very pleased to hear you're happy with our service! Kind regards, the NBS team.

Rated 5 out of 5 stars

Excited to get my first beekeeping equipment after acquiring a hive and a colony of bees!

I recently ordered a bee suit,
smoker, bee brush and hive tool from National Bee Supplies and am very pleased with all the items. I received very helpful advice re the suit via a phone call. There is such a range of prices for bee suits but the one I chose from National Bee Supplies is well fitting (almost flattering!), nice fabric at an affordable price. Very satisfied customer, thank you!

July 29, 2021
Unprompted review
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Reply from National Bee Supplies

Hi S Prior, thank you very much for leaving us this kind review! It's great to hear your feedback of our suit and products. Many thanks, the NBS team.

Rated 5 out of 5 stars

Perfect service

Perfect service, would recommend and will use again!

July 25, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Peter, we're very happy to hear this! Thank you for leaving us this review. Kind regards, the NBS team.

Rated 5 out of 5 stars

The beeswax sheets were perfect and…

The beeswax sheets were perfect and came quicker than expected, thanks for a good service.

July 17, 2021
Unprompted review
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Reply from National Bee Supplies

Hi Kevin, thank you for taking the time to leave us this review. We're very pleased to hear about your positive experience. Many thanks, the NBS team.

Rated 5 out of 5 stars

Ordered the honey extractor bundle on…

Ordered the honey extractor bundle on offer. It was a great deal and arrived promptly adequately packaged with all the extra tools neatly layered inside. Very impressed with the overall service

July 17, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Deano, we're so pleased to hear you're happy with our extractor offer! Thank you for taking the time to leave us this review. Many thanks, the NBS team.

Rated 5 out of 5 stars

Absolutely love their products

Absolutely love their products. The honey is delicious, I need to get some more now I can visit again. Customer service is excellent. Products well packaged so product didn't get damaged.

July 16, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Teresa, thank you for taking the time to leave us this kind review! Many thanks, the NBS team.

Rated 4 out of 5 stars

Very Good Customer Service

I ordered some gloves from NBS and received a call advising that, because in their opinion, the gloves looked a little shop soiled, I could have discount of £5 if I continued with the order. I agreed to continue with the order but, rather than refund me £5, I asked for that value in other goods and chose some bites of plastic that were valued less than £5. NBS pointed this out which I thought was upfront and honest.

July 14, 2021
Unprompted review
National Bee Supplies logo

Reply from National Bee Supplies

Hi Philip, thank you for taking the time to leave us a review. Glad you were happy with the service from our team. We hope to see you as an NBS customer again soon. Kind regards.

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