Beesleyandfildes Reviews 

Fantastic service from every single member of the Widnes branch.. from David on the phone to about 10 other members of their branch to help me finish my garden... they went "the extra mile" for me!! One of their staff even delivered my goods on his lunch hour!! Im amazed and have now told my neighbours who are always "busy doing jobs" on their houses

15% restocking charge to take back unused goods .... B&Q, Toolstation, Screwfix, Wickes you can take goods back for a full refund in 30 days

Travelled 10 miles to their shop to purchase a product they had advertised on their website ... not available

Please avoid. I made an order on the 12th of April for roof tiles. 11 days later they decide to tell me they have no stock and can't deliver tomorrow!
Nice one. Just wanted more than 2 working weeks! Let's see how long the refund takes. Try somewhere else if I were you.

not happy with this place at all, put a order in to Huyton, waited 5 days gfor delivery to have the main item of the delivery not delivered, soon as the driver left i was on the phone(11am) to get ask if he could call me back, 4 hours later no call back, I called back to get oh yeah I remember someone saying something about this. to then be asked if I really needed it now this day, as i had sent the fellas home (with pay) to say will come tomorrow. so WE thought first thing it will turn up with them messing the order up, NO sat waiting again, called up at 12 to be told, the driver will have his dinner, then we will be first to have are order dropped off. sat waiting yet again Paying people to sit in the sun. 3.45pm Driver turned up. 2 days of wasted getting nothing done. then the people had another job to go to, then we had rain. still not got it done. not a happy after what we have spent with them.

Despite being based 200 miles away from Beesley & Fildes, we've used them a couple of times in recent months. Their prices are competitive and their customer service has been unbeatable, couldn't ask for more helpful & knowledgeable sales staff.

About 4 weeks ago I tried to purchase some skirting board from Beesley and Fildes at Radcliffe, I gave them the product code and they said they would get it in from Widnes. After a week I rang them and they said it was in stock. I went to the depot and found it to be the wrong type, they apologised and said the driver had picked up the wrong item and they would get the right one so I gave them a sample anyway. I called at the depot a week later and they hadn't got it in stock claiming the truck had been in an accident and that they would deliver the skirting board to my home address. A week later I called them as a reminder and the skirting was delivered a few days later, it was again the wrong type, I called them again and they said they would pick it up and deliver the correct item, I haven't heard from them since and the wrong skirting board is still at my house. This has now finally been corrected

Excellent value & Superb Service - LVL Beams extension materials. Highly knowledgeable and helpful prior to buying and great prices, delivery and after sales service. If you need materials for your project, make sure you contact these guys.

Hi, Today I visited liverpool city branch site .I was treated very badly and I dont want use that words here but just want to say they were not good with me at all. I did complaint to manager and he was taking his own staff side . I am in this country from long time but never treated like that before. I want complant aginst but didn't know how and where I do ?if any cancern person read my message plz reply my message . Regards

I just had dealings with Sharron at credit control attempting to find invoices from over 5 years ago for a VAT reclaim on my new build. Could not have asked for more help, what a delight to deal with and a real asset to Beesleys

I have used Beesley & Fildes several times over the last 12 months or so. The reason I keep going back to them is the excellent service and competitive prices. I would single out Tony Carroll at Chester as being very helpful and definitely focused on giving the best customer experience.

Ordered fench panels and stone.all staff very helpful, manager Tony was extremely approachable and knowledgeable. The kitchens and bathrooms are very impressive,will define back to look further. I had read negative comments before going to branch, but in all fairness I found the Chester branch staff were All more than happy to help. I feel Instead of putting the branch down just go and deal with them face to face...in these hard times we should all try to support each other .,This branch has been open all through covid ..supplying stock to hospitals and cemeteries..well done Chester . The manager is very easy going and couldn't help enough. Would definitely recommend to anyone. Thanks Chester staff 👍

We ordered a small amount of premium redwood PAR as described on their website. When it was unwrapped 12 meters out of 18 was infected with a blue fungus that had penetrated right through the wood and could not just be sanded off. Now I understand this fungus is not destructive in nature but the wood is for face work hence the premium purchase. On top of that, the second size timber that was ordered was warped down the center. I find it hard to imagine it can not be checked when such a small quantity is supplied for delivery. We sent photos in but as such heard nothing back. Very, very disappointing.

Great selection of products with really helpful and friendly staff.
Competitive pricing and nothing was too much trouble.
Be back soon👍👍

Ordered twice recently from the Chester branch, really good service from Tony, good quality products and fast delivery. would recommend and shop again! Thank you.

Recently ordered from here some stone for my back garden very pleased with it . Service was good and very reliable staff.

Recently placed a order at the Chester branch.
Didn’t have a clue what I needed and where to begin, but Tony the manager was very helpful and informative. Fantastic service and nothing was to much trouble.

thanks to Tony at the Chester branch for making the experience of new fence panels easy! he ensured we had what we need - very helpful good service

want to say thankyou for professional help , i didn't really know what i needed , but after the man in the shop looked at my project , he advised me what to buy .job now looks great and delivered on time . whilst in the shop i saw the kitchen showroom and will definitely be getting a price from there as the kitchens are gorgeous .

Only one member of staff wearing a mask and that was only covering his mouth, I can only imagine he thinks that the Carona virus can not fit down his nostrils. Clearly the staff are not interested in protecting their customers. The staff were clearly not insisting on customers wearing masks either as I was the only one of ten to fifteen customers wearing one. I suggest the management visit Beers Timber to see how it should be done, polite and helpful staff, better prices and a safe shopping experience in these Covid times. Beers Timber is four times as far away for me to visit but I would rather lose the time and fuel and feel that my custom is valued.

I visited the Chester branch this morning. Having poor health (and so being at risk with the virus) I left my visit until nearer to closing time. I found staff hanging around chatting and unhelpful. As it was a struggle to make myself heard; with wearing the mask, instead of either guiding me to a quieter area or trying to listen it instead seemed like it was my problem that they couldn't hear. Eventually I was directed from the timber yard to the main counter to pay. This was inside and so I obviously wanted to take extra caution and hope that I could pay quickly. I waited a full 3 minutes before anyone "chatting" again came to assist. Although from my viewpoint I could see that they had seen me. Then the assistant couldn't read the writing from the timber yard guy! Following all this, then seemed that the computer system is such that it takes a full 5 minutes to do each transaction!! Or had it already been switched off in anticipation for closure... This was a small transaction of £8 (replacement batons for a back gate), the whole prolonged (the guy was typing on the till/computer for the whole 5 minutes..and I did time it) process seemed totally ludicrous for what I was buying.
And then, after all that the card terminal wasn't linked to the computer either! Meaning that the assistant then had to key in the price to the terminal too!
At one point (so stressed was I becoming) that I shouted (because of the mask) that I had health problems and couldn't this been done any quicker!!
Then on my return home, I found another timber yard that would have done same but for £3 less!
I have to still return to collect the treated wood but I won't be going back again after that and and pandemic...someone should perhaps tell B&F about it...because they don't seem to know!