I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Cust... See more
Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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See what reviewers are saying
We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more
Company replied
Claire at the Aintree branch made the whole buying process really easy. We weren’t sure what type of mattress we needed, but her product knowledge and guidance was excellent. She let us try multiple b... See more
Company replied
Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and... See more
Company replied
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
451 reviews
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Excellent service Bensons
The store was welcoming the staple. Pleasant our experiment with Elaine was fantastic. She knew her job. I came away a very happy person. I would recommend Bensons for beds 100% service.
August 30, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy you felt welcomed in our store and that you had a fantastic experience. It's great to hear that our service met your needs, and we appreciate your recommendation!
Take care,
Megan at Customer Care
It was pretty straight forward
It was pretty straight forward, as I had already reviewed the mattress I intended to purchase.
September 2, 2025
Reply from Bensons For Beds - Aintree
We're happy to hear that your experience was straightforward! Thank you for taking the time to review the mattress you purchased; we appreciate your feedback.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
We appreciate your positive feedback regarding the manager's service! Thank you so much for choosing us,
Megan at Customer Care
Excellent customer service from…
Excellent customer service from Lyndsay. So helpful and made my Nan feel at ease.
August 31, 2025
Reply from Bensons For Beds - Aintree
We appreciate you taking the time to leave us feedback. We are so glad to hear that our service was helpful and made your Nan feel comfortable.
Take care, Megan at Customer Care
NEW BED DELIVERY MEN SET UP READY
NEW BED DELIVERY MEN SET UP READY
AMAZING VALUE THANK YOU .
September 27, 2024
Reply from Bensons For Beds - Aintree
We're happy to hear that the delivery and setup met your expectations! Thank you for your positive feedback; we appreciate it.
The sales assistant was very attentive…
The sales assistant was very attentive to my 84 year old mother who was buying the bed
July 31, 2025
Reply from Bensons For Beds - Aintree
Thank you so much for the positive feedback! We pride ourselves on providing excellent customer service and we are thrilled to hear that our sales assistant was attentive to your mother's needs. We hope your mother loves her new bed, Megan at Customer Care
Great in-store service
I was shown the bed I was looking to buy and given lots of choice and info on other beds plus several of the mattresses which was really helpful in choosing the best one for me.
July 25, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for your kind review! We are thrilled to hear that our team was able to provide you with excellent service and help you find the perfect bed. We value your satisfaction and look forward to serving you again in the future. Sweet dreams! Megan at Customer Care😊
Positive Experience
I didn’t feel pressured in making a purchase and i was allowed the right time to make my decision.
Hailey was knowledgable and helpful, explaining all steps of the purchase and delivery process.
July 16, 2025
Reply from Bensons For Beds - Aintree
Thank you so much for taking the time to leave a review! We strive to make every customer's experience pressure-free and we're glad to hear that Hailey was able to assist you with your purchase. We appreciate your business and hope to see you again soon, Megan at Customer Care
Elaine!!
Elaine!!
We went to Bensons in Aintree Liverpool on 11/7/2025 and a lady called Elaine was most helpful.
Elaine made lots of suggestions to help us decide what was right for us.
Testing out various mattresses was great and also when we lay on the bed that showed where we needed more or less pressure.
I'd recommend Bensons - and Elaine - to everyone.
Regards
Wil
July 11, 2025
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely review, Wil! We are thrilled to hear that Elaine provided such excellent service during your visit to our store. We strive to make every customer's experience as personalized and helpful as possible. We appreciate your recommendation and hope to see you again soon at Bensons in Aintree Liverpool, Megan at Customer Care!
Reply from Bensons For Beds - Aintree
Thank you for your kind words! Our team takes great pride in providing excellent customer service and we are glad our assistant was able to assist you. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
Lyndsey was fabulous with her advice…
Lyndsey was fabulous with her advice and customer service
June 24, 2025
Reply from Bensons For Beds - Aintree
We appreciate your positive feedback Miss Green! We're so glad to hear that you received excellent advice and customer service. Thanks for sharing with us, Megan at Customer Care
Staff members described in detail the…
Staff members described in detail the bed’s and different types very helpful team
June 22, 2025
Reply from Bensons For Beds - Aintree
We're happy to hear that our team provided detailed information about our beds. We appreciate your positive feedback and are always here to help! Take care, Megan at Customer Care.
Lovely lady in showroom helped me to…
Lovely lady in showroom helped me to pick rigjt mattress
June 13, 2025
Reply from Bensons For Beds - Aintree
We're glad you had a positive experience and that our showroom associate helped you find the perfect mattress. Thanks for your feedback, Megan at Customer Care
Good customer service
June 4, 2025
Reply from Bensons For Beds - Aintree
Thank you for your 5 star review. Take care and thank you for choosing us, Megan at Customer Care
Praise to Chris, Liverpool showroom
One of the best experiences I have had from any Customer Service. Bensons have gone above and beyond to be pacific, my agent was called Chris at the Liverpool showroom. He has offered me a Tempur bed base included with an extended protection cover which he throw in my bundle for free. I really appreciate this and didn’t expect this from him. He was an extremely friendly agent and I was very comfortable talking to him on the few occasions we interacted. I would definitely recommend Bensons for bed for this reason alone.
May 31, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you had such a positive experience with us Cade! It's great to know that you felt comfortable and well-supported during your interactions. We appreciate you recommending us and hope to welcome you back in the future, Megan at Customer Care
Excellent service
I dealt with Lyndsey in the Aintree branch in Liverpool. She was friendly and professional. She wasn't pushy at all and guided us round the shop to the matress I was looking for.
The whole process was easy and excellent communication up until the matress was delivered which was the exact date and time specified.
Overall a good experience.
April 21, 2025
Reply from Bensons For Beds - Aintree
We're glad you enjoyed your experience at our Aintree branch. It's great to hear that you found our team member to be helpful and that the process was easy. We appreciate your positive feedback regarding the communication and delivery. Take care, Megan at Customer Care
I received excellent customer service…
I received excellent customer service by Claire in the aintree store, who explained everything to me, answered all my questions and was a pleasure to deal with such a lovely and wonderful sales lady. I must also add, Chris was also exceptionally good at dealing with my sales purchase when Claire wasn’t in work
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for taking the time to share your positive experience with Claire and Chris at our Aintree store! It's wonderful to hear that they provided you with excellent customer service and made your experience a pleasant one. We are happy to have such lovely and wonderful sales associates on our team!
Bought a single bed base and headboard
Bought a single bed base and headboard. Great quality lovely fabric. Guys who delivered rang beforehand and carried the base into the house. Great service throughout from buying in store to delivery. Lots of communication via email with dates and delivery slot, which was really helpful.
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you so much for your kind review! We take pride in providing top-notch quality products and exceptional service to our customers. It's always a pleasure to hear when we have met your expectations. We appreciate your support and thank you for choosing our store for your bed base and headboard needs. Happy sleeping!
I had a very good tour and explanation…
I had a very good tour and explanation of each bed and given me the time to decide and Amid was very helpful and pleasant person
May 7, 2025
Reply from Bensons For Beds - Aintree
Thank you for your kind words! We are thrilled that you enjoyed our tour and found Amid to be helpful. It was our pleasure to assist you and we hope to see you again soon.
Sleep well,
Team Bensons💜
Highly recommended
Good quality beds and mattresses. We were looked after by Chris who was very helpful and knowledgeable. He advised us with absolutely no pressure and didn't rush us to make a decision. Highly recommended.
May 2, 2025
Reply from Bensons For Beds - Aintree
We are so happy to hear that you had a great experience with our beds and mattresses and that Chris took great care of you with expert advice. Thank you for recommending us!
Sleep well, Team Bensons💜
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