Bensons For Beds - Aylesbury Reviews 

I bought a single Slumberland memory mattress from this store and I’m really pleased with how comfortable it is. I thought I would have to pay more for a mattress like this so I am also happy with the price. The member of staff in the store was very helpful and gave me information about different mattresses. I didn’t have to wait too long until it was delivered which is another reason for giving 5 stars. I bought a single bed from Bensons two years ago and both experiences have been 100% positive. I would definitely recommend this store to others.

Helpful sales process followed by a straight forward purchase and delivery of an excellent product all as promised and at times agreed.

We found the showroom in Aylesbury very well laid out and easy to to brouse around whilst choosing a suitable bed.
The young lady who attended to us was extremely patient and helpful.
We were regularly informed and kept up to date of when we would expect the delivery.
The Benson delivery men were very efficient carrying out the removal of the old bed and assembling the new one.
Would highly recommend.

The help in store and the delivery were both fantastic. The staff we spoke to are an asset to the company. The bed itself is also great.

Easy to order, very helpful staff in showroom, kept me updated on delivery, and delivered on time.

Exceptional service and delivery boys Charles & Chichi - brilliant service, thankyou boys.

Great fitting and good communication, very helpful and polite.

Great service and excellent communication throughout the whole buying and delivery process. Excellent professional staff with a helpful attitude.

I am extremely disappointed with the service I received from the Bensons for Beds Aylesbury branch.

During the delivery of our bed, the delivery driver named Adam made several rude and insensitive comments that were completely unacceptable. He made a point of saying, “You’re young, you don’t need to sit in bed watching TV, get off your arse.” We found this incredibly hurtful and completely lacking in compassion or professionalism.

When we commented that the bed looked like it would fit in the room, his response was, “I don’t come for your opinion.” This was unnecessarily rude and dismissive.

Following this experience,the bed was taken away. When I called Bensons for Beds to raise my concerns, I was told that I would have to deal with the issue in store and that I would have to pay a cancellation fee. After the way we had been treated, this response was incredibly disappointing and made an already upsetting situation even worse.

No customer should be spoken to in this manner. I expected far better customer service, both from the delivery team and from the company when I contacted them to make a complaint. I hope Bensons for Beds investigates this incident thoroughly and ensures no other customer has to experience this kind of treatment.

I am leaving this review on behalf of a friend who had an absolutely appalling experience with one of your delivery staff members, Adam.

From what they have told me, Adam was rude, dismissive and completely unprofessional throughout the delivery. When they questioned whether the bed could be delivered, he told them he “wasn’t there for opinions”, before deciding the bed wouldn’t fit and taking it back, leaving them with no bed or bedroom furniture.

What is even more shocking is the way he spoke to my friend’s partner, who is currently unwell with cancer. Adam reportedly said, “Get off your arse, you’re young, why are you sitting around watching TV?” This is an utterly disgraceful comment to make to anyone, especially someone whose circumstances you know nothing about.

There is simply no excuse for this level of disrespect. Customer service should never involve speaking to people in such a degrading and insensitive manner. I sincerely hope the company investigates this incident thoroughly and takes appropriate action, as no customer should ever be treated this way.

great customer service, great product, great delivery

In recent months I have bought two products from this company. A mattress and a single divan bed complete with mattress. On both visits the staff have been professional, helpful but without any pressure to buy. The delivery date was met both times with continual updates. Great service.

Absolutely awesome, from in store sales to the delivery crew, it was perfect, I didn't feel pressured in to buying & i didn't feel rushed on delivery, thank you so much for a super easy purchase & delivery

I knew what I was looking for, there was no pressure to look at more expensive options. The mattress I bought was delivered when agreed, I was informed when it was on its way. The delivery team, Stevie and Brian were friendly and efficient, setting the mattress on the bed for me. Only took a few minutes, very pleased with the result.

Very helpful sales guy

The mattress was delivered on Monday, nice and early so I didn't have to wait around. Stevie and Brian, the delivery team were friendly and efficient, the whole thing took less than 10 minutes, what a relief!

Overall a really great experience from bensons for beds. The bed and mattress we chose is fantastic quality and very comfortable. In store I was very surprised at the £69 delivery charge after we had spent £2600. The wait time for delivery was almost 2 months. On the delivery day, the 2 guys were really friendly and got the mattress up the stairs no problem, something I was worried about as in store they said the Mammoth AdvancePro extra firm would not bend….it was pretty bendy! The only down side was as the bed frame boxes were too big, they couldn’t take them up stairs and removing everything and the left over boxes was a bit of a challenge. I’ve bought from bensons before and I would again.

Arrived on time and delivered my mattress and took old one away and were very efficient

Greeted straight away, explained a few things for us and we have never brought a mattress before and then left us to it. We tried a few mattresses and he asked if we needed help. We asked a few questions and he left us to it again. We found this super helpful as I'm disabled so it takes a lot of time to try mattresses. At the end we advised him which we liked and he was straight there, he ordered it but also asked if we needed anything else like mattress recycle, mattress protector etc. He also got us a discount on a pillow as it was the last one in the store as it was discontinued and on display.
Bryan was great at the Aylesbury store. He gave us time to go around but also checked in without pressure. When chatting he spoke softly, calmly, answered questions and so pleasant. I didn't feel rushed but didn't feel left to my own devices getting lost and confused. Definitely recommend. Lots of choice as well and plenty of space for someone in a wheelchair to get into the beds to try the various mattresses. 5* service and choice.

Great variety amazing quality ! Special mention to the store advisor Luke from Aylesbury store - very patient and guided us through our purchase