We got helpful, knowledgeable but not overbearing attention in store. On purchase we immediately received our delivery date. Within days we got a 2 hour delivery slot, which remained the same and did... See more
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In recent months I have bought two products from this company. A mattress and a single divan bed complete with mattress. On both visits the staff have been professional, helpful but without any press... See more
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On entering the store we were pleased to see a good range of beds on show and available to lie on for evaluation. Such showrooms are rather scarce but this would justify the journey we had made. The... See more
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The help in store and the delivery were both fantastic. The staff we spoke to are an asset to the company. The bed itself is also great.
Company details
About Bensons For Beds - Aylesbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Vale Retail Park, HP20 1DH, Aylesbury, Buckinghamshire, United Kingdom
- 1296336103
4.7
Excellent
220 reviews
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Bensons for beds
Luke, the amazing salesman guided us, with his comprehensive knowledge about all mattresses on sale, into making the right choice, in selecting the mattress that was suitable for us. He gave us information about the mattress that we were interested in, left us for a while to discuss and try out various mattresses, guided us to a different brands within the store, gave us the relevant information about the brand, and then left us for a while to try out the different mattresses. Luke gave his time and patience, always polite,never forceful, and highly professional. I thoroughly recommend Bensons for beds, for their excellent service
May 21, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Thank you for sharing your wonderful experience! We are so pleased to hear that our team member provided such comprehensive knowledge and patient guidance, helping you find the perfect mattress. We appreciate your kind words about our excellent service.
Team Bensons - Jess
Excellent experience with Bensons
We got helpful, knowledgeable but not overbearing attention in store. On purchase we immediately received our delivery date. Within days we got a 2 hour delivery slot, which remained the same and did not get changed or 'bumped'!
Delivery team were great and phoned the day before and before arrival. They turned up promptly 5 minutes into their expected delivery slot, put the mattress in the room. We immediately thought the mattress looked and felt great quality and my daughter is thrilled with it.
May 17, 2026
Reply from Bensons For Beds - Aylesbury
We're so pleased to hear that your in-store experience was helpful and that the delivery process was smooth and timely. It's wonderful that your daughter is thrilled with her new mattress!
Team Bensons
Orianna Ottoman Bed and Bergen Sliding Wardrobe
We recently bought a new bed and wardrobe and had a great experience from start to finish. Bryan was extremely helpful and friendly in the Aylesbury store, making the whole process easy and stress-free.
Delivery was just as impressive — Charles & Chichi were professional, careful, and delivered everything to the room of our choice without any fuss.
We’re really happy with the quality of both products and the excellent customer service throughout. Would definitely recommend Benson to family and friends!
April 4, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
That’s fantastic to hear! We're so pleased you had a great experience from start to finish with your new bed and wardrobe. It's wonderful that our team provided such helpful and professional service. Thank you for recommending us! ✨
Team Bensons
Great Service and product
We went into Bensons for Beds in Aylesbury to have a look, with an eye to buying a new bed if one was good enough. Luke, the manager, from the start was excellent, informative without being pushy. We purchased the bed, which was in no small part down to Luke and his attention to detail and overall customer service. The bed was delivered yesterday, just less than 4 weeks from the order. The overall communication and delivery has been top drawer as well. Emails, texts and phone calls to inform us when the delivery guys would be coming. Charles and his colleague (couldn’t get his name from the card that was left as it has smudged) were lovely, they took out our old bed and put together our new bed with minimum fuss. They were tidy, professional, friendly and courteous. Overall brilliant service and very very happy with our purchase
May 13, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Wow—what a brilliant experience to share! 😊 Huge thanks to Luke and the Aylesbury team, and a special shout-out to Charles and his colleague for the smooth delivery. We’re so pleased you’re happy with your new bed—sleep well! 🛏️✨
From showroom to delivery it has been a…
From showroom to delivery it has been a superb experience .To me Benson sets the standard in customer service.
May 11, 2026
Reply from Bensons For Beds - Aylesbury
hank you so much for your kind words! We’re thrilled to hear you had a superb experience from showroom to delivery — setting the standard in customer service is exactly what we strive for😊
Well organised
Well organised
Very informative
Good communication
Friendly staff including delivery drivers
May 3, 2026
Reply from Bensons For Beds - Aylesbury
We appreciate you taking the time to share your feedback. We're so glad to hear you found our team helpful, well-organized, and informative!
Team Bensons
Great and friendly service
April 24, 2026
Reply from Bensons For Beds - Aylesbury
Great to hear—thanks for taking the time to leave such kind feedback,
Megan | Customer Care Specialist💜
Excellent service
Excellent service. Delivery team of Terry and Brian phoned ahead of arrival and were very friendly and considerate when entering the property. 5 star service!
April 23, 2026
Reply from Bensons For Beds - Aylesbury
Thanks for the 5 stars! We’ll be sure to pass your kind words on to Terry and Brian.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Ashley was friendly
Ashley was friendly, knowledgeable & helpful.
There was no pressure to buy & he gave us space & time to try out the beds.
April 19, 2026
Reply from Bensons For Beds - Aylesbury
We're happy to hear that you found our team member friendly, knowledgeable, and helpful! We appreciate that you felt no pressure and had ample time to choose.
Thank you for your positive review – Lauryn at Customer Care 💜
Luke was a credit to Bensons for Beds
Luke was a credit to Bensons for Beds. His sales techniques were excellent, friendly and informative. We came in to gather details on mattresses to then hit the internet but decided to buy bed and mattress there and then. I would recommend visiting the store to find the right mattress firmness and construction for you and your partner.
April 18, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Thank you for such fantastic feedback! Luke will be delighted to hear this — we’re so pleased his friendly, informative approach helped you find the right bed and mattress 😊
We’re so glad you had a great experience,
Megan | Customer Care Specialist
Great service
Really friendly and helpful service, no pressure. A great range of beds and no limitations with trying them out. I am sleeping better already.
April 17, 2026
Reply from Bensons For Beds - Aylesbury
Thank you for your lovely feedback! We’re delighted to hear you enjoyed a friendly, helpful, no‑pressure experience and had plenty of freedom to try out our range. Even better to know you’re already sleeping better.
Thank you for your positive review - Lauryn at Customer Care 💜
great service
great service, from purchase in store to delivery and construction of beds.
On time, good communication
April 14, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Really appreciate your review — on‑time delivery, good communication, and expert fitting is exactly what we aim for.
Wishing you all the best until next time,
Megan | Customer Care Specialist🌟
LISTENING AND ACTING ON WHAT IS HEARD IS A NECESSARY SKILL
Either 31/3 or 1/4 2026. Went into Aylesbury store to browse - I was joined by Ashley who asked if he could help - I told him I was after a 5' storage divan with headboard - no mattress - plus another 5' headboard. I then walked round the showroom, again joined by Ashley. I decided on what I wanted but said I would call later in the week to make the order. Called in later in week to order my requirements. Said again to Ashley, what I wanted, he carried a mobile tablet to make notes of what I wanted. I ordered divan base with storage, plus 2 headboards. Ashley told me what was on the tablet, but did not show it to me. Items were added up and 25% deducted. (or so I though, still not having seen tablet) I paid by card and left. Received email confirmation a couple of days later - guess what? No second headboard on invoice. I will have this rectified with James at Customer Service. With whom I spoke several weeks ago.
April 3, 2026
Reply from Bensons For Beds - Aylesbury
We appreciate you bringing this to our attention. We regret to learn about the missing headboard on your order confirmation and the inconvenience this has caused. We're glad you're working with our customer service to resolve this.
Thank you for your review - Lauryn at Customer Care
Nice bed,very comfortable mattress,I…
Nice bed,very comfortable mattress,I recommend Bensons For Beds anytime! Very good quality!
March 20, 2026
Reply from Bensons For Beds - Aylesbury
Thank you so much for the lovely feedback Paul🛏️
We’re thrilled to hear you’re enjoying your new bed and finding the mattress super comfortable—that’s exactly what we love to hear!
Your recommendation means the world to us. Knowing you’re happy with the quality and comfort really makes our day. 😄✨
Enjoy every cosy night, and thanks again for choosing us,
Megan at Customer Care
Customer services was excellent in…
Customer services was excellent in store. Delivery on time and great
March 22, 2026
Reply from Bensons For Beds - Aylesbury
Thanks for the lovely review! So glad you had excellent service in‑store and that delivery was right on time. We really appreciate it,
Megan at Customer Care🌟
Great service in store and on delivery!!
Great service in store, and delivery on the day! Friendly, helpful staff, was a pleasure, thank you team B4Bs!!
March 11, 2026
Reply from Bensons For Beds - Aylesbury
Mr Willmott,
We're so glad you had a great experience in our store and that your delivery arrived on time! It's wonderful to hear our team was friendly and helpful. Thank you!
Team Bensons
No pressure to purchase and the delivery was painless
The purchase was easygoing with no pressure to buy
The delivery guys were very helpful.
March 6, 2026
Reply from Bensons For Beds - Aylesbury
Thank you so much for your lovely review! We’re really pleased to hear your purchase was relaxed and pressure‑free, and that our delivery team were so helpful.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
The Superb Duo
The clear communication, the timely delivery, the brilliant service, the excellent customer service, the meticulous assembly, the jolly fellows and the examplary behaviour. Benson for Beds customer service and delivery team deliver one the best customer service examples of my life.
March 3, 2026
Unprompted review
Reply from Bensons For Beds - Aylesbury
Zubair Sadozai,
We appreciate your fantastic review! It's wonderful to hear that our communication, delivery, service, assembly, and team's behavior all exceeded your expectations. Thank you for sharing your positive experience.
Stewart - Team Bensons
Good knowledge and friendly staff
March 4, 2026
Reply from Bensons For Beds - Aylesbury
Emma,
We appreciate you pointing out our staff's knowledge and friendliness! We are so glad you had a great experience.
Team Bensons
Reply from Bensons For Beds - Aylesbury
Skye,
We appreciate your feedback and are so happy to hear our team was helpful and easy to talk to! Thanks for the five-star rating.
Team Bensons
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