The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... See more
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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See what reviewers are saying
It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 m... See more
Company replied
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... See more
Company replied
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... See more
Company replied
Company details
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.7
Excellent
323 reviews
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I received excellent customer service.
March 30, 2025
Reply from Bensons For Beds - Aylesford
We appreciate you sharing your great customer service experience! We are happy to hear that you were very satisfied with our service. Take care, Megan at Customer Care
So helpful and friendly both on line…
So helpful and friendly both on line and in store. Time wasn’t an issue and wanted to get us get discounts. Great long guarantee better than competitors. Will definitely be shopping here again.
March 26, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that our team was helpful and friendly, both online and in-store! We appreciate you mentioning our guarantee and discounts. Thank you for your positive feedback; we look forward to your next visit! Take care, Megan at Customer Care
Staff member was great
Staff member was great, clearly understood what we wanted and gave good advice
March 24, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that our staff member provided excellent service and advice tailored to your needs. Thank you for sharing your positive experience, Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We're happy to hear that you found our team member helpful at Aylesford. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We're happy to hear that you had very good communication and enjoyed the mattress. Thank you for your recommendation and positive feedback, Megan at Customer Care
Great service
Great service, Vicki was very knowledgeable and personable, she made the whole transaction very easy
March 4, 2025
Reply from Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that you received great service and that the transaction was easy due to our team member.
Take care,
Megan at Customer Care
Very helpful but not intrusive sales…
Very helpful but not intrusive sales person, information supplied as needed. We weren’t rushed into making a decision
February 11, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that our sales approach was helpful and informative without being pushy. Thank you for acknowledging that we respect your decision-making process.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Vikki who we dealt with was very…
Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.
January 29, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Stewart walked us through the various…products
Stewart walked us through the various products and made it simple to make an informed choice on our purchase.
January 25, 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing
Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!
January 28, 2025
Reply from Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care
DREADFUL SERVICE
DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.
January 23, 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We regret to hear about the issues with your bed collection and the incorrect email on the invoice. We are sorry that the service was not included, despite your conversation with our salesperson. We appreciate your feedback and will review our processes to prevent this from happening again.
Take care,
Megan at Customer Care
Staff who dealt with me in store
January 17, 2025
Reply from Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience with our team. We're glad you were happy with the service you received in our store.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with our prompt service and product choice. Take care,
Megan at Customer Care
New Mattress needed fo our son
Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.
January 15, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that the purchase of your son's new mattress went smoothly. We appreciate you mentioning the friendly and professional service you received. Thank you for your positive feedback and we look forward to assisting you again, Megan at Customer Care
All round welcoming professional service
All round welcoming professional attitude from staff and product knowledge helped us make a good choice.
January 14, 2025
Unprompted review
Reply from Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that our welcoming and professional staff and their product knowledge helped you make a great choice.
Take care,
Megan at Customer Care
Helpful and knowledgeable
Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.
January 11, 2025
Reply from Bensons For Beds - Aylesford
We're happy to hear that our knowledgeable staff provided helpful assistance, making your bed and mattress selection a faultless experience.
Take care,
Megan at Customer Care
Tom was great
Tom was great , very knowledgeable on the product, excellent customer service
January 2, 2025
Reply from Bensons For Beds - Aylesford
We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and provided excellent support.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Aylesford
We're happy to hear that our sales team member was helpful, and you received a great price! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Bensons Beds Maidstone
Recently purchased a mattress from Stewart at Bensons in Maidstone. Excellent customer service, excellent knowledge and advice. We explained that we had purchased a bed frame elsewhere due to costs but this did not phase Stewart or make him treat us any differently. All round excellent experience
December 28, 2024
Reply from Bensons For Beds - Aylesford
We're happy to hear that you had such a positive experience. We appreciate your recognition of our team's knowledge and customer service. It's great to know that you felt valued, and we thank you for your feedback, Megan at Customer Care
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