Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... See more
Company replied
Location
Switch locationUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled... See more
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Very knowledgeable sales person. Friendly without being too familiar. Gave us the information we needed and then left us to make our own choice. Straightforward purchase. Delivery communication very... See more
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Decided I needed a new mattress, popped into Banbury Store, Pete served us, listened about my back problems, put me on the mattress machine, decided which comfort I liked. Pete then took me aroun... See more
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Company details
About Bensons For Beds - Banbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, United Kingdom
- 1295267193
4.8
Excellent
425 reviews
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First class service all the way !
First class service all the way !
Banbury store staff excellent, delivery drivers efficient and helpful.
Recommend Bensons highly - have bought 4 different beds from them .. all very good quality and price.
Tally Peer.
June 1, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you consistently receive first-class service from our Banbury store and delivery teams. We appreciate your recommendation and are glad our beds meet your expectations for quality and price. Thank you for your continued support, Megan at Customer Care
Benson's for Beds at Banbury
Michael was really helpful and went out of his way to show us the different mattresses suitable for me, I have long term back issues and am a woman of a certain age and so needed a cooling property to the mattress..plus being a pensioner I need to make sure my money is spent properly for the long term.... I only went in for a mattress but ended up buying a bed base with 2/2 drawers, and when I went back to confirm my choice I asked for Michael again as he had a very helpful manner without being pushy and he really was conscious of my budget.... but I did spend more than planned.... I would definitely go back to see Michael at Banbury branch again, I have recommended him to several friends already
May 23, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you found our team member so helpful in choosing the right mattress and bed base for your needs. We appreciate you recommending us to your friends and thank you for your positive feedback, Megan at Customer care
Fantastic experience with Mandy
We went in store to Banbury to get a new bed for us a few years ago and a lovely lady called Mandy helped us and was so fantastic that when we came to buy double beds for our sons recently we asked for her again.
Mandy was so helpful! She talked my sons through the special bed to measure what level of firmness they like, gave lots of recommendations based on that, let my sons try out lots of different beds whilst talking to us about prices and options and was so patient when they were indecisive on which one they liked. She was so friendly and professional and her customer service is outstanding. Highly recommend you go to Bensons in Banbury and ask for Mandy for any bed related items.
February 24, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had such a positive experience in our Banbury store Jenny. It's great to know that you received outstanding customer service and found the perfect beds for your sons. We appreciate your recommendation, Megan at Customer care
Reply from Bensons For Beds - Banbury
We're happy to hear that you had a great experience Sarah. We appreciate you choosing us. Thanks, Megan at Customer care
The staff left us to browse amongst the…
The staff left us to browse amongst the products and only stepped in when we requested help. Refreshing change from being ambushed as soon as you step through the door
May 18, 2025
Reply from Bensons For Beds - Banbury
We're glad you enjoyed your experience and appreciated our approach to customer service. Thank you for your positive feedback. Thank you, Megan at Customer care
I had great experience ,the sale…
I had great experience ,the sale assistant was more than helpful. And friendly , she gave Me time to look around shop , and was helpful with my choices, explaining the products
May 23, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the sales assistant's helpful and friendly service, and the time they took to explain our products. Take care, Megan at Customer Care
Quick and easy and helpful staff
May 13, 2025
Reply from Bensons For Beds - Banbury
Thank you for your amazing review! We are thrilled to hear that our staff was able to assist you and make your experience quick and easy. We appreciate your support and hope to see you again soon. #customerfirst #excellentexperience
Knowledgeable staff
Knowledgeable staff, we were welcomed on arrival, not over powering just explained the differences clearly in our choices, we had already decided in the iGel as had slept very well in one in a recent stay in an AirB&B. We were then left alone to browse in our own time and then easily able to find help when we were ready, not pestered, just the right approach. Amanda was very helpful and we purchased the iGel 5000i bed.
May 6, 2025
Reply from Bensons For Beds - Banbury
Thank you for sharing your positive experience with us! We strive to provide excellent customer service and it's wonderful to hear that our knowledgeable staff and non-pressure approach helped you find the perfect bed. Enjoy your new iGel 5000i bed!
Sleep well, Team Bensons💜
Extremely helpful at time of sale
Extremely helpful at time of sale (no pressure whatsoever) and will follow up this review following delivery and installation.
April 30, 2025
Reply from Bensons For Beds - Banbury
Thank you for your kind words! We're thrilled to hear that our team provided exceptional service without any pressure. We can't wait to continue working with you and ensure a smooth delivery and installation process. Your satisfaction is our top priority!
Sleep well, Team Bensons💜
Peter at banbury was friendly
Peter at banbury was friendly, very helpful and very knowledgeable. Service and delivery were very good
March 2, 2025
Reply from Bensons For Beds - Banbury
Thank you for your positive review! We're glad to hear that Peter provided excellent customer service and that our delivery was prompt. We appreciate your business and hope to see you again soon.
Sleep well,
Team Bensons💜
Great Service
Warm welcome from staff. Allowed to browse until we were ready to discuss our options. Amanda was very helpful, explaining pros and cons of various mattresses, no pressure. We left feeling we had made good, value for money choices. Especially liked the disposal arrangements for our old mattresses.
April 25, 2025
Reply from Bensons For Beds - Banbury
Thank you for sharing your experience with us, we're so glad you felt welcomed and had a great discussion with Amanda about our mattresses. Our team takes pride in providing value for money options and we're happy to hear you appreciated our disposal arrangements. Take care, Team Bensons💜
Reply from Bensons For Beds - Banbury
Thank you for your positive feedback! We are thrilled to have such friendly and knowledgeable staff members who are dedicated to providing exceptional service to our customers. We appreciate your support and hope to see you again soon.
Sleep well, Team Bensons💜
Good experience
Very knowledgable about all aspects of beds for sale. Didn’t have to wait for assistance.
Felt reassured by salesman.
April 15, 2025
Reply from Bensons For Beds - Banbury
Thank you for the wonderful review! Providing exceptional customer service is our top priority and we are thrilled that our salesman was knowledgeable and attentive to your needs. We look forward to helping you find the perfect bed in the future!
What a great experience
Pete looked after us very well,great knowledge obviously been selling beds for a while we were in good hands top marks Pete 😉
April 14, 2025
Reply from Bensons For Beds - Banbury
Thank you for taking the time to leave such a positive review, we are delighted to hear that Pete provided excellent service and knowledge. We are grateful for your support and look forward to helping you with all your bedding needs in the future. Top marks to Pete! 😊🛏️
Reply from Bensons For Beds - Banbury
Thank you for your 5 star review Philip. We appreciate your kind words, Megan at Customer Care
Buying a mattress
Friendly, helpful and knowledgeable staff. Made buying a mattress a painless process.
March 29, 2025
Reply from Bensons For Beds - Banbury
We're happy our friendly, helpful, and knowledgeable staff made buying a mattress a painless process for you. Thank you for sharing your experience with us, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We appreciate you taking the time to leave us a review. We're glad our staff was helpful and made your decision easy. Take care, Megan at Customer Care
Shocking service
Promised a delivery date 18/3 that didn’t happen then promised 1/4 now it’s 9/4. Banbury shop didn’t answer phone, when you finally speak to someone they say they will call back but don’t. Customer service said there’s a delay in manufacturing but no one had the decency to tell me. Very disappointed with the service.
March 4, 2025
Reply from Bensons For Beds - Banbury
We are very sorry to hear about the delivery delays and the difficulty you experienced reaching our Banbury shop. We understand your frustration with the lack of communication. We'll review this internally to improve our service. We are pleased to see that you have now received your order. Thank you for your feedback. Megan at Customer Care
Great
Great, much needed advice from Michael who showed patience and good humour as he explained large range of beds and mattresses. So much choice it can be confusing deciding what you need. Thank you Banbury Bensons for your help.
March 21, 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you received much-needed advice and that our team member showed patience and good humour while explaining our wide range of beds and mattresses. We appreciate you choosing us for your bed needs. Sleep well, Megan at Customer Care
Thank you to Pete for his first class service
Thank you to Pete for his first class service very knowledgeable on all products and we got the mattress and side cabinet we wanted
March 15, 2025
Reply from Bensons For Beds - Banbury
We appreciate your positive feedback! We are so glad to hear that you received first-class service and found our team member's product knowledge helpful in selecting your mattress and cabinet. Take care, Megan at Customer Care
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